by ·Comments Off on Completed: Planned Outage: Wireless Network Maintenance Campus Wide, Wed. 3/18/20 5-6am

Update 3/18/20 6:00am

The wireless network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 3/18/20 from 5:00-6:00am which could result in the loss of the wireless network throughout campus during the maintenance window.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on COMPLETE: Planned Login Maintenance, Tuesday 3/17/20 5:00-7:00 am

Between 5:00 and 7:00 AM on Tuesday 3/17/20, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl, and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on Get Comfortable Meeting Online! 15-minute Google Meet Workshop Being Offered on 3/11/2020 and 3/18/2020

Join Information Technology Services (ITS) on Wednesday 3/11/2020 or Wednesday 3/18/2020 from 9:00-9:15AM for a quick web conference to get comfortable with Google Meet, Denison’s recommended web conference tool.

Google Meet events can be scheduled by any Denison account-holder and can include non-Denison participants. In this brief Google Meet, you’ll learn how  to schedule/start a Google Meet, how to turn your audio/video on and off and adjust your settings, how to present your screen and more. RSVP now to participate and you will receive a Google Calendar invitation.

This is part of ITS’ spring series of G Suite training offerings covering Google Docs, Sheets, and Slides, Google Meet, and Google Drive. For a full listing of hands-on workshops and brief online presentations scheduled now through April, please see the ITS Training Calendar in MyDenison. If you would like to arrange training for your department, please contact the ITS Service Desk at servicedesk@denison.edu with your training request.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 3/6/2020 12:05PM

Resolved 3/6/2020 12:25PM:

MyDenison is now available. Information Technology Services (ITS) has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post 3/6/2020 12:05PM:

MyDenison is currently unavailable.  Information Technology Services (ITS) is currently investigating and are currently working on a resolution.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Service Desk: servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 3/5/2020 12:25PM

Resolved 3/5/2020 12:41PM:

MyDenison is now available. Information Technology Services (ITS) has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post 3/5/2020 12:25PM:

MyDenison is currently unavailable.  Information Technology Services (ITS) is currently investigating and are currently working on a resolution.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Service Desk: servicedesk@denison.edu or 740-587-6395

by ·Comments Off on Completed: Planned Banner Maintenance Saturday, 3/7/2020 from 5:00am – 5:00pm

Update 3/7/2020 1:00PM:

All maintenance has been completed successfully and services have been restored.

Original Post:

ITS will be performing upgrades to Banner on Saturday, 3/7/2020 from 5:00am – 5:00pm. Beyond security patches and infrastructure updates, the Banner database will be extended to support the latest Banner Self-Service offerings. All functional areas are affected. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on [Completed] VIA updates Thursday, 3/5/2020 5-7am

ITS will be performing updates on the VIA master server that controls the VIA devices in the classrooms on Thursday, 3/5/20 between 5:00-7:00 am which may result in a brief interruption as the server is updated and rebooted.  If a VIA device reboots during this time they may not be able to come back up until after the server update is completed.

Please do not attempt to bring up the presentation devices in classrooms during this time period.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on INFO: Windows updates/security patches will be deployed on 3/3/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Tuesday, March 3, 2020.  Users will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.”

ITS recommends users install the updates at their earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on [COMPLETED] Planned Network Maintenance – Thursday, 2/27/2020 5 am – 7 am

Update: 2/27/2020 7 am:

The network maintenance was completed. Please report any issues to the ITS Service desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance on Thursday 2/27/2020 from 5:00-7:00 am which may result in the loss of the wired or wireless network across the campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned interruption for MEDIA network drive access on Tue. 02/18/20 between 6:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on the server TOPAZ hosting MEDIA network drive on Tuesday 02/18/20 between 6:00am and 7:30am. There will be a short outage for the above network drive while server is rebooted to complete the maintenance. Please do not update files stored on the TOPAZ file server during this time period.