Some users may have experienced issues logging into Notebowl from 10:03PM EST – 10:45PM EST on Monday, April 20, 2020. They are currently investigating the cause of this issue.
[COMPLETED] Notebowl Maintenance with Brief Outage
Update on Sat., April 18 at 9:00am
Maintenance to strengthen Notebowl’s global service was completed after 4am this morning. If you experience any issues using Notebowl, please try refreshing your web (Chrome) browser. If you need assistance, please contact the ITS Service Desk.
Notebowl will be undergoing server maintenance on Saturday, April 18, starting at 4:00am EDT to strengthen its global service. The maintenance will include a temporary outage, during which Notebowl services will be interrupted. We advise all users to log out before that time. Maintenance should be done within the hour.
Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu for support or more information.
[Resolved] Unplanned Network Outage: Slayter Hall 3rd Floor – April 15th 2020
Update: 12:40 pm 4/15/2020
Facilities were able to bring power back to our network equipment. The issue is now resolved. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu
Original Post:
We are currently experiencing a network outage on the 3rd Floor of Slayter Hall. We are working with Facilities to resolve this issue as soon as possible. Updates will be posted on this page.
INFO: Windows updates/security patches will be released on 4/17/2020
Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Friday, April 17, 2020. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“
Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to Pulse Secure VPN. If you are on campus, you do not need to connect to Pulse Secure VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.
ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.
If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
Monthly Security Awareness Newsletter – April
April edition:
(https://www.sans.org/security-awareness-training/resources/password-managers-0)
OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.
Denison Phone Options for Working Remotely
Information Technology Services (ITS) has been working with Denison’s phone provider, Cincinnati Bell Technology Solutions (CBTS), to expand and test the options for Denison phone service during this remote work-at-home phase. Please see the Phone Options Remote Work Guide for an outline of available options and the request process for each.
If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
Google Meet Changes to Enhance Security – Please Read!
To further enhance Google Meet security for educational institutions, Google has made the following changes effective immediately:
- Only meeting creators and calendar owners can mute or remove other participants. This ensures that instructors/meeting hosts can’t be removed or muted by students or other participants.
- Only meeting creators and calendar owners can approve requests to join from external participants. This means that students/other Denison participants can’t allow external participants to join via video and that external participants can’t join before the instructor/meeting host.
- External meeting participants can’t rejoin nicknamed meetings once the final participant has left. This means if the instructor/meeting host is the last person to leave a nicknamed meeting, external participants can’t join again until the instructor/meeting host restarts the nicknamed meeting.
Additionally, Google has announced that they will be extending access to premium features to educational institutions until September 30, 2020. That means all Denison account-holders will continue to be able to do the following until that date:
- Have up to 250 participants per video call.
- Live stream a video call (up to 100,000 viewers within a domain).
- Record a video call.
If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
[RESOLVED] Service Disruption – Gmail is experiencing delays in sending/receiving
Update 12:55 PM
Google has resolved the partial disruption to their Gmail Service. If you continue to have delays with sending or receiving email, please contact the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395.
Original Post:
Information Technology Services (ITS) has been made aware there is a partial service disruption for Gmail where users are experiencing delayed send and receipt of messages. Google is currently working to restore service.
Please check back here for updates or check the G Suite Status Dashboard as Google works on this issue.
If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395.
[COMPLETED] Notebowl Maintenance with Brief Outage
Maintenance to strengthen Notebowl’s global service was completed at 4:03am this morning. If you experience any issues using Notebowl, please try refreshing your web (Chrome) browser. If you need assistance, please contact the ITS Service Desk.
Notebowl will be undergoing server maintenance on Saturday, April 4, starting at 4:00am EDT to strengthen its global service. The maintenance will include a temporary outage, during which Notebowl services will be interrupted. We advise all users to log out before that time. Maintenance should be done within the hour.
Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu for support or more information.
ITS Offering Short Online Workshops on G Suite Apps during April
ITS is offering a series of 30 minute online workshops to highlight key skills/features in G Suite apps including Chat, Calendar, Docs, Meet, Sheets, and Slides. You can find dates and descriptions for workshops on the ITS Training Calendar page in MyDenison. No RSVP is necessary to attend. Please join when you can!
These workshops will be held using Google Meet. To join, click the More Details link in the calendar entry on the ITS Training Calendar and then click the Join Hangouts Meet link.
If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.