We would like to warn everyone to remain vigilant for scams. Cyber criminals may send phishing emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information. Exercise caution in handling any email that appears to be related to Denison from a non-Denison account.

We encourage individuals to remain vigilant and take the following precautions:

  • Avoid clicking on links in unsolicited emails and be wary of email attachments
  • Use trusted sources
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information

The types of emails you may receive to get your attention to click a malicious link or open an attachment include:

  • Fake school emails that provide information about a particular Denison group (e.g.; students, faculty, etc.)
  • Emails requesting information from you

If you feel you have received a phishing email please report it as phishing in Gmail. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update on Friday, 5/22/2020:

Notebowl platform updates on Friday, May 22nd 4:00 AM EDT were successfully completed at 4:27 AM.

For a complete list of updates along with screenshots and a video walk through, see the Notebowl page in MyDenison.

Update on Thursday, 5/21/2020 5:30 AM:

Notebowl platform updates on Thursday, May 21st 4:00 AM EDT were successfully completed at 5:09 AM.

Notebowl will be releasing additional updates Friday, May 22nd at 4:00 AM EDT.

For a running list of updates, see the Notebowl page in MyDenison.

Update Wednesday 5/20/2020 7:30 AM:

Notebowl platform updates on Wednesday, May 20th 4:00 AM EDT were successfully completed at 6:11 AM.

Notebowl will be releasing additional updates Thursday, May 21st at 4:00 AM EDT and Friday, May 22nd at 4:00 AM EDT.

A full list of updated features will be available after the update is complete. For a running list of updates, see the Notebowl page in MyDenison.

Update Monday, 5/18/2020:

ITS would like to update the Denison community that maintenance for Notebowl is currently underway; however, the feature updates will be now be completed Thursday, May 21, 2020. ITS expects that Notebowl will remain online with no impact to users through this maintenance and update window.

Should you encounter any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

ORIGINAL:

Denison Information Technology Services (ITS) and Notebowl will conduct planned Notebowl maintenance & updates from Monday, May 18th at 1:00 PM EDT to Wednesday, May 20th at 4:30 AM EDT. ITS expects that Notebowl will remain online with no impact to users through both the maintenance and update windows. Please see the details below.

Backend maintenance is scheduled for Monday, May 18th from 1:00 – 2:30 PM EDT.

Notebowl platform updates are scheduled for Tuesday, May 19th 4:00 – 4:30 AM EDT, and Wednesday, May 20th 4:00 – 4:30 AM EDT. A full list of updated features will be available after the update is complete.

Although all data will be backed up prior to maintenance, faculty members are encouraged to download gradebooks from Notebowl by 12:00 PM on Monday, May 18th (the university grades deadline) for their own records. Watch a video detailing this process here.

Should you encounter any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update 1:55pm:

All maintenance has been successfully completed.

Original Post:

Denison Information Technology Services (ITS) will be performing Banner security patches and module updates (all environments) on Saturday, May 23, 2020 from 5:00 AM – 5:00 PM EDT that will impact access to Banner and related systems. Users will not be able to access these systems during this time.

The following Banner security patches and module updates (all environments) will be affected:

  • Banner Admin Pages
  • Banner Self-Service
  • Xtender
  • Jaggaer (e-procurement)
  • MyDenison content that relies on Banner data

This post will be updated when maintenance is complete.

If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Google Calendar has a handy Appointment Slots feature that allows you to set up a block of appointments on your calendar that other people can reserve. For example, you can set aside 2 hours that you’re available to meet with people in 30-minute slots. Appointment slots are a great tool when you don’t know who needs to meet with you, but you want to make yourself available. To learn how to use the Appointment Slots feature, check out the Denison Appointment Slots Quick Reference Guide and Appointment Slots video.

For more information about Google Calendar, please visit the MyDenison Google Calendar page. If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Google has added the following new features to further enhance online meetings:

For an overview  of Google Meet and links to Google Meet resources,  please see the MyDenison Google Meet page. If you have further questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

May edition:

The Power of Updating

(https://www.sans.org/security-awareness-training/resources/power-updating)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

This is a reminder of the sharp increase in phishing attacks occurring. Hackers and cybercriminals are using public apprehension over the coronavirus outbreak to advance their agendas. IBM recently warned consumers that ransomware is being sent through coronavirus-themed payloads that hackers are unleashing. Emails purporting to contain information about the spread of the coronavirus could secretly download the Emotet malware that allows hackers to steal information and deliver malware.

The types of emails you may receive that try to get your attention and get you to click a malicious link or open an attachment include:

  1. Fake school or CDC emails could make you think you or your student has been exposed to COVID-19. They could say your family may face quarantine.
  2. False claims that there’s a vaccine for sale or some form of remedy available.
  3. Misleading ads about masks that may not be effective or other helpful hints to combat the virus.
  4. Emails with “latest” updates to keep you informed as criminals are aware that everyone wants to know everything first.

 What can you do? Be careful opening any web links or attachments, even if you know the sender.

  1. Look for “Red Flags” in emails you receive. Red Flags include abnormalities in the sender, topic, links, content, etc. Please refer to the following helpful one page document: Social Engineering Red Flags to learn how to detect phishing emails.
  2. Please contact the ITS Service Desk at servicesdesk@denison.edu or 740-587-6395 whenever you have any doubts or concerns!  We are here to help!

 

RESOLVED 5/6/2020 11:55 AM:

Information Technology Services (ITS) has restored Single Sign-On (SSO) and all systems are currently available including Notebowl and other Denison services.

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 with any questions.

UPDATE 5/6/2020 11:15 AM:

We are experiencing an issue with our Single Sign-On (SSO) system which is currently blocking logins to Notebowl.  We need to take down the SSO system briefly to restore the database.  This work will begin at 11:10AM EDT and will take approximately 45 minutes and will impact single sign-on logins to all Denison services.  If you are currently logged in to a system, you may continue to work, however, we recommend saving your work frequently.  If the system you are in tries to re- authenticate your session, you may lose access while the SSO service is being restored.  The Service Desk will update our NetNotes status as soon as the work is complete.  We apologize for this untimely service outage.

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 with any questions.

Original Post:

Notebowl is currently experiencing an authentication error. Information Technology Services (ITS) is currently working to resolve the login issue. This post will be updated upon resolution.

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 with any questions.

Google has added the ability to share higher-quality video with audio in a Google Meet. Previously, sharing video with audio in a Google Meet required use of workarounds and the quality was unpredictable. Recognizing the need for high quality video/audio sharing, Google has expanded the options available to allow you to easily share any video you can play within Chrome. To learn how, see the Denison Information Technology Services Google Meet Video Sharing Quick Reference Guide or Sharing a Video in Google Meet video.

If you have any questions or issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Update: 05/02/2020 – 6:45 am

The maintenance has been completed. If you experience any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

After thorough testing with multiple faculty, Denison Information Technology Services will be performing planned maintenance on the Pulse Secure Virtual Private Network (VPN) system on Saturday, May 2, 2020 from 5:00 AM – 7:00 AM EDT.

This maintenance is not expected to disrupt logging into VPN at any point in the day, and will enable updated device protection for you as you work remotely.  Please note, this work will not impact students using the VPN.

ITS recommends that you do not use Pulse Secure VPN to connect during this time period (5:00 AM – 7:00 AM EDT) as your work may be lost while this maintenance is being completed.

If you have questions about this change, please contact ITS immediately. If you experience any VPN connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu for assistance.