by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Mon. 7/20/20 5-7am

Update 7/20/20 8:00am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Monday 7/20/20 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Slayter Hall

Mitchell Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Google Meet Grid View Extension No Longer Working – Please Remove

The third-party Google Meet Grid View extension published by Chris Gamble has been causing significant issues with displaying meeting attendees, freezing video, and computer performance. Since Google released a tiled view in Google Meet, Information Technology Services (ITS) recommends removing the 3rd-party extension and moving to using the built-in Google Meet tiled view layout.

To remove the extension, please:

  1. In Chrome, click the Extension icon in the upper right-hand corner (puzzle icon).
  2. Click the three vertical dots aside from the Google Meet Grid View extension.
  3. Click Remove from Chrome…

For detailed information, please see this Quick Reference Guide on Removing the Third-party Grid View extension.

If you have any questions or require support, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on [Completed] Planned Outage: Network Maintenance 5 am – 7 am, Friday 7/17/2020

Update: 7/17/20 9:30 am

The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

ITS will be performing network maintenance on Friday 7/17/20 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations.

Fellows Hall
Knapp Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance – Thursday, 07/16/20 5 am – 7 am

Update 7/16/20 7:30 am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 7/16/20 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations.

Fellows Hall
Knapp Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Monthly Security Awareness Newsletter – July

July edition:

Ransomware

(https://www.sans.org/security-awareness-training/resources/ransomware)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Firewalls, Mitchell, and Fellows, Tues. 7/14/20 5-7am

Update 7/14/20 9:00am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 7/14/20 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Mitchell Center
Fellows Hall
Campus Firewall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Attention Pulse Secure VPN Users! Denison Switching to New Virtual Private Network (VPN) Service in July

On Wednesday July 8th, Denison will begin moving to a new virtual private network (VPN) service. This service, called GlobalProtect, will replace Pulse Secure by July 23.

If you currently use Pulse Secure, please take action to install the GlobalProtect VPN agent as soon as possible. You can find Quick Reference Guides for installing and using the GlobalProtect VPN agent in the Access Instructions section of the MyDenison GlobalProtect page.

Why the change?

  • GlobalProtect provides expanded user access, a more intuitive login process, cost savings, and some valuable behind-the-scenes security/management features.

When must I change?

  • Pulse Secure will no longer be available after July 23, 2020.
  • Information Technology Services (ITS) recommends you begin using the GlobalProtect VPN agent as soon as possible. For VPN continuity of use, you must switch to GlobalProtect and uninstall Pulse Secure by July 23, 2020.

Questions?

by ·Comments Off on Zoom Update – Campus-wide License in the Works

Denison is in the process of finalizing a campus-wide Zoom license. When that is available, Information Technology Services (ITS) will provide faculty and staff with resources and training opportunities. Look for further updates on Zoom later this month!

Please note, Google Meet will continue as our primary tool for video conferencing, but the video conferencing section in MyDenison will be expanded to include Zoom information once the license is finalized and resources are created.

Questions?

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned Outage: Network Maintenance Weds. 7/8/20 5-5:30am

Update 7/8/20 5:30am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 7/8/20 from 5:00-5:30am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Facilities Services Implements New Service Management Tool

The Denison Facilities Services team is happy to announce a service management replacement tool called TopDesk. This new service will replace TMA and has advanced capabilities for putting in a service request, tracking your request and follow-up from our team.

To enter a Facilities service request, you have many options! First, you may email your request to facilities@denison.edu and your request will automatically be logged to the system. You may also log a ticket by selecting the TopDesk icon in MyDenison and logging a ticket that way. You will receive a follow-up email directly from TopDesk regarding your request and its status. You may track the status of your ticket using the Self-Service Portal functionality.

Denison Facilities and Information Technology Services (ITS) and Facilities will be holding training sessions for anyone who is interested in learning more about this service. Stay tuned for more information regarding training.

A quick video for submitting a request can be found here and an overview of Self-Service Portal can be found here.

If you have questions or concerns, please contact Facilities by emailing facilities@denison.edu.