Zoom is regularly making updates to add features and improve security. The most recent updates to the Zoom Zoom Meetings client (aka desktop app) provide hosts with greater ability to control what they see AND what participants see with these new features…

• Multi-pin and Multi-spotlight: With host permission, users can pin up to 9 participants on their end. The host can also spotlight up to 9 participants for everyone in their meeting.
• Custom Gallery View Organization: Hosts and co-hosts can now re-order the gallery view to suit their needs, and choose whether to deploy this view to participants, or allow participants to create their own custom views. Simply click and drag videos to the position you want them in gallery view, and this layout will remain in place until released.

To access these and other recently added Zoom features, you will need to be on the latest version of the Zoom desktop app (5.2.3). To check your version, open the Zoom desktop app (found in the Apps list on Windows and in the Applications folder on Mac) and click your profile icon in the top right and choose Check for Updates. If an update is available, please install it. For step-by-step instructions, see the Denison Zoom guide.

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Information Technology Services (ITS) is offering a number of virtual workshops over the next 2 months covering Denison Apps/G Suite (Calendar, Chat, Docs, Meet, Sheets, and Slides) and Zoom.

To view workshop descriptions and sign up for sessions open to all faculty staff, please visit the MyDenison ITS Workshops page.

To request one or more of these workshops specifically for your department/team or to suggest a workshop topic, please email the ITS Service Desk at servicedesk@denison.edu.

If you have questions, please contact the ITS Service Desk by phone at 740-587-6395 or by email.

Please disregard the message sent on 9/7/2020 at 5:29PM with a subject of “New Post in Denison University” with a “Zoom Service Alert” indicating a problem loading the Zoom portal in web browsers. That post was distributed in error. If you are experiencing any issues with Zoom, please report them to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

UPDATE 8/24/2020:

Zoom has indicated that they have deployed a fix across their cloud and many users are already seeing resolution to the issue. ITS testing indicates that it is now possible to access http://denison.zoom.us. If you continue to have issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

ORIGINAL POST:

Information Technology Services (ITS) has received and confirmed reports of inability to load the Denison Zoom Portal via web browsers. You can still host and participate in Zoom meetings by launching them within the Zoom Desktop app, available in the Applications folder on Mac and in the Start menu Apps list on Windows.

If you are the HOST of a Zoom meeting, to start your Zoom meeting, please open the Zoom desktop app. If you are prompted to Join Meeting or Sign In, please Sign In following the instructions below. Once signed in, click on the Meetings option at the top.

Your Zoom meetings will be listed. Click Start beside the desired meeting.

If you are participating in a Zoom meeting, open the Zoom desktop app and click Join. Enter the Meeting ID and then, if prompted, the Passcode. If you have only been provided a link, not the Meeting ID and Passcode separately, you can obtain those from the link. The Meeting ID appears BEFORE “?pwd” in the link and the passcode appears after “?pwd=”. Copy and paste those values from the link into the appropriate fields.

Zoom Desktop App Sign-in Instructions

1. Click Sign In.
2. Click Sign In with SSO.
3. For Company Domain, enter “denison” and click Continue.
4. If the BigRedID login page appears, enter your BigRedID and password and click Login and then approve your login through Duo. NOTE: you will be automatically signed in if you are already signed into other Denison single sign-on services.

If you need assistance logging in to the Zoom desktop app, please contact the ITS Service Desk at 740-587-6395 or send an email to servicedesk@denison.edu.

Zoom is aware of the issue and working to resolve it as soon as possible. This post will be updated upon resolution.

Still using a phone call or text message to manage your Duo authentication? Using the Duo Mobile app is faster, free, and more secure!

• Faster – Without waiting for a phone call or having to enter a code from a text message, Duo Push can automatically prompt your phone after you login, with a simple Yes/No button press.
• Free – Each time a phone call or text message for Duo occurs, Denison pays a processing fee. Duo Push is free!
• More Secure – Two-factor authentication does not make you 100% safe, but it does make your account much harder to breach. However, you may have heard recent reports from the FBI about cybercriminals bypassing two-factor authentication. While two-factor attacks are rare, phishing text messages and phone SIM swapping are two techniques that have been used to bypass two-factor protection. 

To change to Duo Push, you’ll need to install the Duo Mobile app, available on the iOS App Store and Google Play. After that, you can change your default Duo login to “Automatically send this device a Duo Push” via the Duo Device Management Portal. To learn more, visit the Duo page in MyDenison. If you need help, contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.