by ·Comments Off on Mitchell Network Connectivity Issue – Monday 8/13/2012

Update:  Full service was restored by approximately 11AM on 8/13. If you continue to experience network connectivity problems, please contact the ITS Help Desk.

There are a couple of areas within the Mitchell Athletic Center where there are problems connecting to the wired network due to network equipment issues related to fiber work.  ITS is working to restore service as quickly as possible.  If you are having problems accessing the network and would like a call back as soon as service is restored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

by ·Comments Off on Banner, Self-Service, Cognos, Xtender, Focus, and Online Directory Outage

The Banner environment will undergo routine maintenance on Tuesday, August 7, between 5am and 8:30am. During this time Banner, Self-Service, Cognos, Xtender, Focus, and the online directory will be unavailable. The production systems will be restored to operation first, then the test systems, with the goal of all systems available by 8:30am.

7:40am Banner production services have been restored.

by ·Comments Off on Denison Apps, MyDenison, Freestyle, other services briefly unavailable August 7 between 6:30 and 6:45 a.m.

Several Denison-hosted websites and services will be unavailable for a brief outage between 6:30 and 6:45 a.m. on Tuesday, August 7 for database server maintenance.  These services include:

  • Denison Apps (Web interface only)
  • MyDenison
  • Freestyle
  • DU Forums
  • Admissions Web Scheduling
  • Denison Online Journals
  • The Denison Museum
  • Student Employment
  • OrgSync
  • Symplicty
  • Denison Wiki

If you are unable to access any of these services during this time period, please wait a few minutes and try again.

Note: Many services, such as Denison Apps, will still be available during this brief window, if you are already logged in.

by ·Comments Off on Planned Service Outages on July 26 from 6-8:30AM

Update 7/26/12 9AM – Maintenance completed and all services restored.

Original Post:

The services Smartcall, Extensis, Luminis, Zenworks, Web Help Desk and VMware manager will be unavailable on Thursday morning, July 26, between 6 and 8:30AM. During this time they will moved to a new server.

If you experience problems with these services after 8:30AM- or problems with any other service – please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. Any updates to the planned outage will be posted here.

Thank you for your patience.

by ·Comments Off on Beware: Another Email Scam – Do Not Respond to “Denison News”

The email from “info centre<info@denison.edu>” with a subject of “Denison news” is a scam. Please do not click on the link (https://docs.google.com/spreadsheet/viewform?formkey=dFB…) in the message, it is not from Denison.

If you are using Denison Apps Mail, please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. Please select that in order to report the phishing attack to Google to improve the identification and blocking of future phishing attacks.  Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Again, this a fake email and should be reported to Google (if using Denison Apps mail) and deleted. If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Beware: Email Scam – Do Not Respond to “News update!”

The email from “Denison University <News@denison.edu>” with a subject of “News update!” is a scam. Please do not click on the link (www.survsoft.com) in the message, it is not from the ITS Helpdesk.

Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Again, this a fake email and should be deleted. If you replied to it in any fashion, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 for advice on steps to take as a victim of a phishing attack.

by ·Comments Off on Beware Webmail scam

this site is designed to steal your username and password

Many of us found a message in our email which provided a link to an updated Denison webmail page. The image shows that the link takes you to a site that will harvest your email username and password.

If you are using Denison Apps: please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. Please select that in order to report the phishing attack to Google to improve the identification and blocking of future phishing attacks.  Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.