by ·Comments Off on Denison Apps, MyDenison, Freestyle, other services briefly unavailable August 7 between 6:30 and 6:45 a.m.

Several Denison-hosted websites and services will be unavailable for a brief outage between 6:30 and 6:45 a.m. on Tuesday, August 7 for database server maintenance.  These services include:

  • Denison Apps (Web interface only)
  • MyDenison
  • Freestyle
  • DU Forums
  • Admissions Web Scheduling
  • Denison Online Journals
  • The Denison Museum
  • Student Employment
  • OrgSync
  • Symplicty
  • Denison Wiki

If you are unable to access any of these services during this time period, please wait a few minutes and try again.

Note: Many services, such as Denison Apps, will still be available during this brief window, if you are already logged in.

by ·Comments Off on Planned Service Outages on July 26 from 6-8:30AM

Update 7/26/12 9AM – Maintenance completed and all services restored.

Original Post:

The services Smartcall, Extensis, Luminis, Zenworks, Web Help Desk and VMware manager will be unavailable on Thursday morning, July 26, between 6 and 8:30AM. During this time they will moved to a new server.

If you experience problems with these services after 8:30AM- or problems with any other service – please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. Any updates to the planned outage will be posted here.

Thank you for your patience.

by ·Comments Off on Beware: Another Email Scam – Do Not Respond to “Denison News”

The email from “info centre<info@denison.edu>” with a subject of “Denison news” is a scam. Please do not click on the link (https://docs.google.com/spreadsheet/viewform?formkey=dFB…) in the message, it is not from Denison.

If you are using Denison Apps Mail, please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. Please select that in order to report the phishing attack to Google to improve the identification and blocking of future phishing attacks.  Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Again, this a fake email and should be reported to Google (if using Denison Apps mail) and deleted. If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Beware: Email Scam – Do Not Respond to “News update!”

The email from “Denison University <News@denison.edu>” with a subject of “News update!” is a scam. Please do not click on the link (www.survsoft.com) in the message, it is not from the ITS Helpdesk.

Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Again, this a fake email and should be deleted. If you replied to it in any fashion, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 for advice on steps to take as a victim of a phishing attack.

by ·Comments Off on Beware Webmail scam

this site is designed to steal your username and password

Many of us found a message in our email which provided a link to an updated Denison webmail page. The image shows that the link takes you to a site that will harvest your email username and password.

If you are using Denison Apps: please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. Please select that in order to report the phishing attack to Google to improve the identification and blocking of future phishing attacks.  Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

 

by ·Comments Off on Intermittent Blackboard Issues – Monday 6/4/12

Update 6/6/12: ITS has not received any further reports of Blackboard issues and believes the problem has been corrected. If you experience any problems with Blackboard, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

If you have difficulty logging in to Blackboard or experience other issues while using the system, please try clearing your web browser’s cache (see http://www.wikihow.com/Clear-Your-Browser%27s-Cache for instructions for Internet Explorer, Firefox, Safari, etc.). If the problems persist, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

by ·Comments Off on Banner and Related Services Outage This Weekend

UPDATE SUNDAY 3:35pm All services are currently available.
A hardware failure in the new environment resulted in restoring the old. We will reschedule at a later date.

UPDATE SATURDAY 3:25pm We have encountered difficulty and continue to work with Oracle. Banner INB is unavailable, and we anticipate the Banner INB will remain unavailable into tomorrow. Although the Banner forms are unavailable, the nightly jobs will be run, and Focus reporting from teraterm accounts on OPUS is available.

Self-Service, Xtender, Cognos, the denison.edu online directory, Smartcall, WebHelpdesk, and Extensis ARE CURRENTLY AVAILABLE. We anticipate that these services will become unavailable for part of tomorrow as they are moved.

This is a reminder that Banner and related administrative software will be unavailable this weekend, May 26-27. Current projections suggest the services will be unavailable for part or all of Saturday and Sunday 6am-3pm. If all goes well the moves may be completed Saturday so you are advised to check Netnotes.denison.edu for the current status. The process will begin with Banner on Saturday morning. For a list of services affected please see below.

Thanks for your patience, and please share this with your colleagues as you feel necessary!
Carol

Starting 6am Saturday
Banner INB – forms and jobs
Focus Reporting
Banner Self-Service
Xtender
Smartcall
Online Directory

Later Saturday or Sunday
WebHelpdesk
Cognos
Extensis