Updated Post Wednesday 9/26:
The fiber cut has been repaired and network service has been restored. Please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you continue to experience any problems.
Original Post Tuesday 9/25:
An unintentional fiber cut this morning has resulted in a loss of network connectivity for portions of the Mitchell Recreations and Athletic Center. We are working to have the connection repaired ASAP.
Updated Post 9/20PM:
The problem has been resolved. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have trouble logging into Blackboard or do not see one or more of your courses.
Original Post 9/20 AM:
Some students are experiencing problems logging in to Blackboard or accessing specific courses. From a faculty perspective, you may see that some of your students have been un-enrolled from your course. ITS is working to correct the issue as quickly as possible.
We are currently experiencing a problem with the http://bradfordreg.cc.denison.edu/registration/ in Bradford. We are trying to resolve this problem as quickly as possible. If you need to check your registrations, please contact the Helpdesk.
The email pretending to be from from “infomail@denison.edu” with a subject of “Your E-mail Account Suspension Notification” is a scam. Please do not click on the link (my.denison.edu/mod/email) in the message, it is not from Denison.
If you are using Denison Apps Mail, please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. Please select that in order to report the phishing attack to Google to improve the identification and blocking of future phishing attacks. Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.
Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.
Again, this a fake email and should be reported to Google (if using Denison Apps mail) and deleted. If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.
Banner will be unavailable from 6:30-7am on Wednesday, 8/29, for emergency upgrade of the Ellucian/Sungard certificate.
7:29am Work has been completed and Banner is available for use.
Update 11:50AM:
Service has been restored. Please report any continuing problems with http://www.denison.edu or http://my.denison.edu to the ITS Help Desk at helpdesk@denison.edu or 740-587-8593.
Original Post: 11:30 AM
ITS has identified that there are issues accessing the www.denison.edu web site and MyDenison (http://my.denison.edu). Work is underway to diagnose and correct the problem and updates will be posted here.
Other services are running and are available at these URLs:
The administrative systems environment will undergo routine maintenance on Thursday, August 23, between 4am and 7:30am. During this time Banner, Self-Service, Cognos, Xtender, Focus, Smartcall, Extensis, WebHelpdesk, Novell Zen, VMware Manager, and the online directory will be unavailable.
The Banner job submission subsystem will be unavailable from 6:30-7:30am Tuesday, August 21. Features other than job submisison WILL be available.
On Thursday, August 16, logins to some services will be briefly unavailable from approximately 7:00 to 7:05am as necessary maintenance occurs. Affected services include Denison Apps, OrgSync, PeopleAdmin, Freestyle previews, Symplicity, Denison Wiki, DU Forums, the Writing Center, and the campus calendar. If you experience difficulties please wait a few minutes and try again.