We are currently experiencing a problem with the http://bradfordreg.cc.denison.edu/registration/ in Bradford. We are trying to resolve this problem as quickly as possible. If you need to check your registrations, please contact the Helpdesk.
Beware – Email Scam: Do not respond to “Your E-mail Account Suspension Notification”
The email pretending to be from from “infomail@denison.edu” with a subject of “Your E-mail Account Suspension Notification” is a scam. Please do not click on the link (my.denison.edu/mod/email) in the message, it is not from Denison.
If you are using Denison Apps Mail, please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. Please select that in order to report the phishing attack to Google to improve the identification and blocking of future phishing attacks. Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.
Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.
Again, this a fake email and should be reported to Google (if using Denison Apps mail) and deleted. If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.
Banner Outage 8/29, 6:30-7am
Banner will be unavailable from 6:30-7am on Wednesday, 8/29, for emergency upgrade of the Ellucian/Sungard certificate.
7:29am Work has been completed and Banner is available for use.
Denison.edu and MyDenison Issues – Saturday 8/25/12
Update 11:50AM:
Service has been restored. Please report any continuing problems with http://www.denison.edu or http://my.denison.edu to the ITS Help Desk at helpdesk@denison.edu or 740-587-8593.
Original Post: 11:30 AM
ITS has identified that there are issues accessing the www.denison.edu web site and MyDenison (http://my.denison.edu). Work is underway to diagnose and correct the problem and updates will be posted here.
Other services are running and are available at these URLs:
- Denison Apps: http://apps.denison.edu
- Blackboard: http://courses.denison.edu
- DU Self-Service: http://web4prod.denison.edu
- Netnotes: http://netnotes.denison.edu
Administrative Systems Outage 8/23 4-7:30am
The administrative systems environment will undergo routine maintenance on Thursday, August 23, between 4am and 7:30am. During this time Banner, Self-Service, Cognos, Xtender, Focus, Smartcall, Extensis, WebHelpdesk, Novell Zen, VMware Manager, and the online directory will be unavailable.
Banner Jobsub Unavailable – 8/21 – 6:30-7:30am
The Banner job submission subsystem will be unavailable from 6:30-7:30am Tuesday, August 21. Features other than job submisison WILL be available.
Login to Select Denison Web-based Services Briefly Unavailable Thursday 8/16/12 – 7AM
On Thursday, August 16, logins to some services will be briefly unavailable from approximately 7:00 to 7:05am as necessary maintenance occurs. Affected services include Denison Apps, OrgSync, PeopleAdmin, Freestyle previews, Symplicity, Denison Wiki, DU Forums, the Writing Center, and the campus calendar. If you experience difficulties please wait a few minutes and try again.
Mitchell Network Connectivity Issue – Monday 8/13/2012
Update: Full service was restored by approximately 11AM on 8/13. If you continue to experience network connectivity problems, please contact the ITS Help Desk.
There are a couple of areas within the Mitchell Athletic Center where there are problems connecting to the wired network due to network equipment issues related to fiber work. ITS is working to restore service as quickly as possible. If you are having problems accessing the network and would like a call back as soon as service is restored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Internet link down
Denison’s Internet link was down this morning from about 7:05am until 7:50. This would have affected access to Denison Apps, and other external sites.
Banner, Self-Service, Cognos, Xtender, Focus, and Online Directory Outage
The Banner environment will undergo routine maintenance on Tuesday, August 7, between 5am and 8:30am. During this time Banner, Self-Service, Cognos, Xtender, Focus, and the online directory will be unavailable. The production systems will be restored to operation first, then the test systems, with the goal of all systems available by 8:30am.
7:40am Banner production services have been restored.