by ·Comments Off on *Update* – Network performance
*Update – We will implement another change early tomorrow morning to address the performance issues. There may be network outages while we are making the modifications, but we intend for all of the work to be completed during 5:00 to 7:00.
Yesterday, we introduced a change to our network infrastructure to address the recent issues related to network & Internet performance on campus. While that change appears to have been successful for the equipment that handles wired network ports in residential areas and administrative offices, there still may be intermittent performance issues in academic areas (including labs) and on the wireless network. Our vendor has been investigating the problem and is continuing throughout this weekend to work towards a resolution with the assistance of Denison’s network staff. Please know that we will remain focused on this problem until it is resolved.

 

If you would like an Ethernet cable to use the network port in your room, you can obtain one in the Fellows 100 computer lab or at the ITS Helpdesk.

Thank you for your patience.

by ·Comments Off on Network Outage in Some Areas

*Update: Problem has been corrected.

*Update:  Some residential areas are experiencing problems as well.

Due to yesterday’s power outage there is a problem with some admin offices getting to the Internet and some of Denison’s servers.  We are working on the issue.

by ·Comments Off on *UPDATE* Network slowness in afternoon/evening

**Update 10/5:  All planned changes to address network slowness have been accomplished as of 12:25 today. Initial results look promising, but we are continuing to monitor/test to verify resolution. If you continue to experience network anomalies, please notify the helpdesk.

 

*Update 10/3:  Attempts to address this have not gone as planned, causing some areas to lose their connections during the afternoon of 10/2. When that was discovered, we corrected it immediately (around 4:10 p.m.). We are working with consultants and hope to be able to try the fix again later today.

 

A temporary configuration during our transition to new equipment is causing network slowness on Campus. We intend to make a change to address this issue in the next two days.

by ·Comments Off on Network Outage – Mitchell

Updated Post Wednesday 9/26:

The fiber cut has been repaired and network service has been restored.  Please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you continue to experience any problems.

Original Post Tuesday 9/25:

An unintentional fiber cut this morning has resulted in a loss of network connectivity for portions of the Mitchell Recreations and Athletic Center. We are working to have the connection repaired ASAP.

by ·Comments Off on Issues with Student Accounts in Blackboard – Thursday 9/20/12

Updated Post 9/20PM:

The problem has been resolved. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have trouble logging into Blackboard or do not see one or more of your courses.

Original Post 9/20 AM:

Some students are experiencing problems logging in to Blackboard or accessing specific courses.  From a faculty perspective, you may see that some of your students have been un-enrolled from your course. ITS is working to correct the issue as quickly as possible.

by ·Comments Off on Internet service outages Thursday 9/20/12
Updated Post 9/20/12 10AM:
Internet service has been fully restored. If you continue having problems getting to Internet or network services, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Updated Post 9/20/12 9:40AM:
Internet service has been restored to the wireless networks and to the wired networks in academic areas and residence halls. There are pockets within administrative areas where Internet service restoration is still underway. An update will be posted here as soon as that is complete.
Updated Post 9/20/12 9:00AM:
Service restoration is underway. Currently those connected to the wired (ethernet) network in academic areas can access the Internet. Work is continuing to restore access for the wired network in residence halls and the wireless network across campus. An update will be posted here when service has been restored to all areas of campus.
Updated Post 9/20/12 8:30AM:
Internet service is currently unavailable will be restored as soon as possible.
Original Post 9/19/12 11AM:
ITS will be upgrading network equipment during the normal maintenance window this Thursday morning 9/20 from 5 to 7 a.m.  Please expect Internet service outages during this time. If you experience problems with network/Internet services after 7 a.m., please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Beware – Email Scam: Do not respond to “Your E-mail Account Suspension Notification”

The email pretending to be from from “infomail@denison.edu” with a subject of “Your E-mail Account Suspension Notification” is a scam. Please do not click on the link (my.denison.edu/mod/email) in the message, it is not from Denison.

If you are using Denison Apps Mail, please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. Please select that in order to report the phishing attack to Google to improve the identification and blocking of future phishing attacks.  Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Again, this a fake email and should be reported to Google (if using Denison Apps mail) and deleted. If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Denison.edu and MyDenison Issues – Saturday 8/25/12

Update 11:50AM:

Service has been restored. Please report any continuing problems with http://www.denison.edu or http://my.denison.edu to the ITS Help Desk at helpdesk@denison.edu or 740-587-8593.

Original Post: 11:30 AM

ITS has identified that there are issues accessing the www.denison.edu web site and MyDenison (http://my.denison.edu).  Work is underway to diagnose and correct the problem and updates will be posted here.

Other services are running and are available at these URLs:

  • Denison Apps:  http://apps.denison.edu
  • Blackboard:  http://courses.denison.edu
  • DU Self-Service:  http://web4prod.denison.edu
  • Netnotes:  http://netnotes.denison.edu