UPDATE Sun 10/21/12 3:02pm Upgrade is complete.
Cognos will be upgraded to version 10 on Sunday, October 21, 2012 between 9 am and 6 pm, and will not be available for use during that time. Users should refer to the email with subject “Cognos Upgrade This Weekend” for important information on what you’ll see after the upgrade, the migration of existing reports, and an orientation workshop option.
All wireless access points are back up as of 1:15 pm today.
ITS has received a number of reports of students being unable to access the wireless network in Upper Elm, Huffman and other residence halls. Work is underway to diagnose and correct the issue. If you are experiencing a problem, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can follow up with you when the problem is corrected or request additional information if necessary. Please provide as much detail as possible in your problem report including when and where the problem occurred and if you tried a wired connection as well as a wireless connection.
Work is also continuing on the issue of wireless connections dropping and slow wireless performance.
An architecture change to the campus wireless network this morning appears to have resolved the issues from the afternoon/evening of 10/10. We are assessing if the wireless disconnect/yellow exclamation point problem is still intermittently occurring. Please notify the helpdesk if you experience that problem.
Xtender will undergo routine maintenance between 6 and 7am on Thursday, October 11. If you encounter problems logging in after that time please notify the Helpdesk at x6395.
6:32am Maintenance complete.
ITS has received a number of reports of individuals being unable to access the wireless network in Fellows Hall and residence halls. Work is underway to diagnose and correct the issue. If you are experiencing a problem, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can follow up with you when the problem is corrected or request additional information if necessary. Please provide as much detail as possible in your problem report including when and where the problem occurred and if you tried a wired connection as well as a wireless connection.
Work is also continuing on the issue of wireless connections dropping and slow wireless performance.
Another modification was made this morning to address the lingering issues we witnessed, following the changes on Friday, 10/5. Please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you continue to experience problems with network performance.
Thank you for your patience.
*Update: Problem has been corrected.
*Update: Some residential areas are experiencing problems as well.
Due to yesterday’s power outage there is a problem with some admin offices getting to the Internet and some of Denison’s servers. We are working on the issue.
**Update 10/5: All planned changes to address network slowness have been accomplished as of 12:25 today. Initial results look promising, but we are continuing to monitor/test to verify resolution. If you continue to experience network anomalies, please notify the helpdesk.
*Update 10/3: Attempts to address this have not gone as planned, causing some areas to lose their connections during the afternoon of 10/2. When that was discovered, we corrected it immediately (around 4:10 p.m.). We are working with consultants and hope to be able to try the fix again later today.
A temporary configuration during our transition to new equipment is causing network slowness on Campus. We intend to make a change to address this issue in the next two days.