An architecture change to the campus wireless network this morning appears to have resolved the issues from the afternoon/evening of 10/10. We are assessing if the wireless disconnect/yellow exclamation point problem is still intermittently occurring. Please notify the helpdesk if you experience that problem.
Xtender Maintenance October 11, 6-7am
Xtender will undergo routine maintenance between 6 and 7am on Thursday, October 11. If you encounter problems logging in after that time please notify the Helpdesk at x6395.
6:32am Maintenance complete.
Wireless Network Issues
ITS has received a number of reports of individuals being unable to access the wireless network in Fellows Hall and residence halls. Work is underway to diagnose and correct the issue. If you are experiencing a problem, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can follow up with you when the problem is corrected or request additional information if necessary. Please provide as much detail as possible in your problem report including when and where the problem occurred and if you tried a wired connection as well as a wireless connection.
Work is also continuing on the issue of wireless connections dropping and slow wireless performance.
Network performance
Another modification was made this morning to address the lingering issues we witnessed, following the changes on Friday, 10/5. Please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you continue to experience problems with network performance.
*Update* – Network performance
*Update – We will implement another change early tomorrow morning to address the performance issues. There may be network outages while we are making the modifications, but we intend for all of the work to be completed during 5:00 to 7:00.
Yesterday, we introduced a change to our network infrastructure to address the recent issues related to network & Internet performance on campus. While that change appears to have been successful for the equipment that handles wired network ports in residential areas and administrative offices, there still may be intermittent performance issues in academic areas (including labs) and on the wireless network. Our vendor has been investigating the problem and is continuing throughout this weekend to work towards a resolution with the assistance of Denison’s network staff. Please know that we will remain focused on this problem until it is resolved.
If you would like an Ethernet cable to use the network port in your room, you can obtain one in the Fellows 100 computer lab or at the ITS Helpdesk.
Thank you for your patience.
Network Outage in Some Areas
*Update: Problem has been corrected.
*Update: Some residential areas are experiencing problems as well.
Due to yesterday’s power outage there is a problem with some admin offices getting to the Internet and some of Denison’s servers. We are working on the issue.
*UPDATE* Network slowness in afternoon/evening
**Update 10/5: All planned changes to address network slowness have been accomplished as of 12:25 today. Initial results look promising, but we are continuing to monitor/test to verify resolution. If you continue to experience network anomalies, please notify the helpdesk.
*Update 10/3: Attempts to address this have not gone as planned, causing some areas to lose their connections during the afternoon of 10/2. When that was discovered, we corrected it immediately (around 4:10 p.m.). We are working with consultants and hope to be able to try the fix again later today.
A temporary configuration during our transition to new equipment is causing network slowness on Campus. We intend to make a change to address this issue in the next two days.
Network Outage – Mitchell
Updated Post Wednesday 9/26:
The fiber cut has been repaired and network service has been restored. Please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you continue to experience any problems.
Original Post Tuesday 9/25:
An unintentional fiber cut this morning has resulted in a loss of network connectivity for portions of the Mitchell Recreations and Athletic Center. We are working to have the connection repaired ASAP.
Issues with Student Accounts in Blackboard – Thursday 9/20/12
Updated Post 9/20PM:
The problem has been resolved. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have trouble logging into Blackboard or do not see one or more of your courses.
Original Post 9/20 AM:
Some students are experiencing problems logging in to Blackboard or accessing specific courses. From a faculty perspective, you may see that some of your students have been un-enrolled from your course. ITS is working to correct the issue as quickly as possible.
Internet service outages Thursday 9/20/12
Updated Post 9/20/12 10AM:
Internet service has been fully restored. If you continue having problems getting to Internet or network services, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Updated Post 9/20/12 9:40AM:
Internet service has been restored to the wireless networks and to the wired networks in academic areas and residence halls. There are pockets within administrative areas where Internet service restoration is still underway. An update will be posted here as soon as that is complete.
Updated Post 9/20/12 9:00AM:
Service restoration is underway. Currently those connected to the wired (ethernet) network in academic areas can access the Internet. Work is continuing to restore access for the wired network in residence halls and the wireless network across campus. An update will be posted here when service has been restored to all areas of campus.
Updated Post 9/20/12 8:30AM:
Internet service is currently unavailable will be restored as soon as possible.
Original Post 9/19/12 11AM:
ITS will be upgrading network equipment during the normal maintenance window this Thursday morning 9/20 from 5 to 7 a.m. Please expect Internet service outages during this time. If you experience problems with network/Internet services after 7 a.m., please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.