ITS has received a number of reports of issues connecting with Banner. Work is underway to diagnose and correct the problem.
Monday 1/7/13 – All Services Available
Update:
Cognos was returned to service late Sunday afternoon. If you have difficulty with any service, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.
Original Post:
Sunday 1/6/13 – All Services Except Cognos Available
All services except Cognos are now available after completion of the weekend network upgrades. An update will be posted here when Cognos is available. If you have difficulty with any other service, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.
Network maintenance finished
As of 10:00pm all network maintenance has been finished, wired and wireless connections should now be stable. Because of the unexpected extension of time needed to resolve problems, some systems, such as Self Service, will be unavailable until associated staff are able to restore them. Thank you for your patience.
*Update* Network Maintenance 1/4 & 1/5 – Brief Network & Service Outages Expected
*Update 15:15, 1/5/13* – Although wired and wireless networks are operational, we continue to work on some aspects of the network. Until this work is finished there is still a possibility another outage, and certain services will remain offline (MyDenison, Self Service). We will update NetNotes when work is completed.
From 5:00 pm on Friday 1/4/13 until ~2:00 pm on Saturday 1/5/13, ITS will be performing network upgrades that may cause intermittent outages to the wired and wireless networks on campus. The upgrades may also briefly disrupt on and off-campus access to network-based services (MyDenison, Denison Apps, Novell file servers, etc.) An update will be posted here when the upgrades are complete. If you experience problems with the network or any service after an update is posted that the upgrades are complete, please report the problem to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. Note: Voicemail and email will be monitored on Saturday and Sunday but you may not receive a direct reply until Monday AM.
Blackboard Unavailable 12/26/12 from 7:00AM-3:00PM
The Blackboard host site will be performing database upgrades on December 26, 2012 between 7:00AM and 3:00PM and Blackboard will be unavailable during this time. Please email the ITS Help Desk at helpdesk@denison.edu if you have trouble accessing Blackboard after the upgrade.
Network Maintenance 12/20/2012
Updated configurations on most admin and academic building up-links between 6am – 7:30am this morning. Will finish the remaining academic and admin buildings after 4:30pm today (Bryant, Physical Plant, Sigma Chi, and Library). Will be updating configurations for dorm up-links throughout the day. We will post updates as we start and finish general areas of campus. The configuration changes may cause a momentary slowness or connection drop.
**Update** 1:21pm Starting config changes on South campus dorms.
**Update** 1:50pm Done with South campus dorms starting East campus dorms.
**Update** 2:10pm Done with East campus dorms starting with West and North campus dorms.
**Update** 3:00pm Done with West and North campus dorms.
**Update** Done
Banner Maintenance 12/13/12, 5-7am
Banner, Self Service, the online directory, Cognos, Xtender, and JobSub will not be available on December 13, 2012 between 5:00 AM to 7:00 AM due to scheduled maintenance.
7:51am Maintenance has been completed.
*Update* Maintenance on VPN service 12/13/2012 at 6am
*Update* The upgrade is finished.
We will be upgrading our VPN service this Thursday beginning at 6am. There will be several interruptions to the service while the upgrade is taking place. We will post an update to Netnotes when the upgrade has completed.
Problems with student file server PHOBOS
Updated 12/11/2012 10:15 am:
The problems with student file server PHOBOS were resolved. Everything should be operating normally, please contact helpdesk if you experience any issues accessing files on this server.
Original post.
Currently we are experiencing problems with student file server PHOBOS. The work is under way to resolve this issue.
*Update*Denison Apps Mail Error
*Update 13:29, 12/10/12* – Google reports that the problems should be fully resolved as of 1:10 p.m.
We have had several reports to the Help Desk that there are server connection errors with Google Mail. The problem has been reported to our Email Administrator and we are working to resolve the issue as soon as possible. Sorry for the inconvenience.
Reported error: 502. That’s an error.
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.
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UPDATE: We now seen to have regained access to Denison Apps Mail. Please contact the Help Desk (x6395) if you continue to encounter problems. Thank you.