*Clarification 15:11 10/23 – It was not equipment that failed, but fiber cabling to that equipment.
*Update – The network connection to the 4th floor in Fellows has been restored.
We had some equipment that died due to the power outages last night. We are in the process of replacing it.
Update 10/24/12:
The DU Self-Service and Blackboard certificate errors have been corrected. Please notify the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you encounter a certificate error for any Denison service.
Original Post:
ITS has received reports of security certificate errors when going to DU Self-Service (web4prod.denison.edu) or after logging in to Blackboard (courses.denison.edu). This issue appears for those using Safari 6 or Chrome on a Mac computer.
ITS is working to correct the issue. In the meantime, please click “Continue” (Safari) or “Proceed Anyway” (Chrome) in order to use these services.
Update 10/24/12:
The root cause for the performance issues in Self-Service and Banner was identified late Monday and corrective action was taken before the start of business Tuesday 10/23.
Original Post:
The Help Desk has received reports that users are experiencing slowness issues in DU Self_Service and Banner at this time. The issue has been reported to our Administrative Systems and Networking Groups and they are working to correct the problem. Information will be posted once we receive an update or the problem has been resolved. We apologize for the inconvenience.
UPDATE Sun 10/21/12 3:02pm Upgrade is complete.
Cognos will be upgraded to version 10 on Sunday, October 21, 2012 between 9 am and 6 pm, and will not be available for use during that time. Users should refer to the email with subject “Cognos Upgrade This Weekend” for important information on what you’ll see after the upgrade, the migration of existing reports, and an orientation workshop option.
All wireless access points are back up as of 1:15 pm today.
ITS has received a number of reports of students being unable to access the wireless network in Upper Elm, Huffman and other residence halls. Work is underway to diagnose and correct the issue. If you are experiencing a problem, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can follow up with you when the problem is corrected or request additional information if necessary. Please provide as much detail as possible in your problem report including when and where the problem occurred and if you tried a wired connection as well as a wireless connection.
Work is also continuing on the issue of wireless connections dropping and slow wireless performance.
An architecture change to the campus wireless network this morning appears to have resolved the issues from the afternoon/evening of 10/10. We are assessing if the wireless disconnect/yellow exclamation point problem is still intermittently occurring. Please notify the helpdesk if you experience that problem.
Xtender will undergo routine maintenance between 6 and 7am on Thursday, October 11. If you encounter problems logging in after that time please notify the Helpdesk at x6395.
6:32am Maintenance complete.
ITS has received a number of reports of individuals being unable to access the wireless network in Fellows Hall and residence halls. Work is underway to diagnose and correct the issue. If you are experiencing a problem, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can follow up with you when the problem is corrected or request additional information if necessary. Please provide as much detail as possible in your problem report including when and where the problem occurred and if you tried a wired connection as well as a wireless connection.
Work is also continuing on the issue of wireless connections dropping and slow wireless performance.
Another modification was made this morning to address the lingering issues we witnessed, following the changes on Friday, 10/5. Please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you continue to experience problems with network performance.