*Update* The upgrade is finished.

We will be upgrading our VPN service this Thursday beginning at 6am.  There will be several interruptions to the service while the upgrade is taking place.  We will post an update to Netnotes when the upgrade has completed.

*Update 13:29, 12/10/12* – Google reports that the problems should be fully resolved as of 1:10 p.m.

We have had several reports to the Help Desk that there are server connection errors with Google Mail. The problem has been reported to our Email Administrator and we are working to resolve the issue as soon as possible. Sorry for the inconvenience.

Reported error: 502. That’s an error.
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.

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UPDATE:  We now seen to have regained access to Denison Apps Mail.  Please contact the Help Desk (x6395) if you continue to encounter problems.  Thank you.

Update:

The print release system was restored to service at 9:10AM on 12/5/12.

Original Post:

ITS has received reports of problems accessing the print release system used to print in labs. Work is underway to correct the problem and updates will be posted here as soon as the problem is resolved.

For students in or near Fellows 100, please send print jobs to helpdesk@denison.edu and the Help Desk will print your job and have it available in Fellows 100A.

Updated Post 8:45AM:

The Denison Wiki and VirtualEMS are now available.

Updated Post:

Two services require further updates in order for the Denison login to function – the Denison Wiki (wiki.denison.edu) and VirtualEMS (accessed by clicking “Search Current Room Reservations [EMS]” in MyDenison). An update will be posted here as soon as these services accept logins. If you would like to be notified when these services are available, please contact the ITS Help Desk (helpdesk@denison.edu; 740-587-6395).

Original Post:

On Thursday AM 11/29/12 at 6AM, ITS performed routine maintenance to update the single sign-on system used for a number of Denison web-based services. There should be no impact for end users – you should continue to be able to log in to all services as usual.

Should you have problems logging into any Denison web-based service (eg. Denison Apps, MyDenison, PeopleAdmin, Symplicity Advocate, DULink, OrgSync, Denison Wiki, VirtualEMS, etc.), please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu indicating the service you are trying to access and details of the problem experienced including any error messages received.

ITS has received a small number of reports of individuals being redirected to this page (netnotes.denison.edu) when trying to access banner.denison.edu or web4prod.denison.edu. THESE SERVICES ARE NOT DOWN. This rare problem appears to be a result of a temporary redirect that was in place on November 17th while maintenance was performed on Banner and DU Self-Service that some computers are “holding on to”.  If you experience this problem, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denision.edu for assistance. In the meantime, please try using a different web browser to access the service.

The email pretending to be from “private@denison.edu” signed by “Sarah Johnson, Information Centre, Denison Centre” with a subject of “You have Receive 1 Private Message” is a scam. Please do not click on the link in the message. The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.

If you are using Denison Apps Mail:

• Open the message and click the down arrow beside the Reply button.
• Select  “Report Phishing” in the menu that appears.

Taking these steps to report the phishing attack to Google helps improve the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

We anticipate a wireless network outage at 1:00pm for approximately 30 seconds while a configuration change is made.