Updated Post 8:45AM:

The Denison Wiki and VirtualEMS are now available.

Updated Post:

Two services require further updates in order for the Denison login to function – the Denison Wiki (wiki.denison.edu) and VirtualEMS (accessed by clicking “Search Current Room Reservations [EMS]” in MyDenison). An update will be posted here as soon as these services accept logins. If you would like to be notified when these services are available, please contact the ITS Help Desk (helpdesk@denison.edu; 740-587-6395).

Original Post:

On Thursday AM 11/29/12 at 6AM, ITS performed routine maintenance to update the single sign-on system used for a number of Denison web-based services. There should be no impact for end users – you should continue to be able to log in to all services as usual.

Should you have problems logging into any Denison web-based service (eg. Denison Apps, MyDenison, PeopleAdmin, Symplicity Advocate, DULink, OrgSync, Denison Wiki, VirtualEMS, etc.), please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu indicating the service you are trying to access and details of the problem experienced including any error messages received.

ITS has received a small number of reports of individuals being redirected to this page (netnotes.denison.edu) when trying to access banner.denison.edu or web4prod.denison.edu. THESE SERVICES ARE NOT DOWN. This rare problem appears to be a result of a temporary redirect that was in place on November 17th while maintenance was performed on Banner and DU Self-Service that some computers are “holding on to”.  If you experience this problem, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denision.edu for assistance. In the meantime, please try using a different web browser to access the service.

The email pretending to be from “private@denison.edu” signed by “Sarah Johnson, Information Centre, Denison Centre” with a subject of “You have Receive 1 Private Message” is a scam. Please do not click on the link in the message. The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.

If you are using Denison Apps Mail:

• Open the message and click the down arrow beside the Reply button.
• Select  “Report Phishing” in the menu that appears.

Taking these steps to report the phishing attack to Google helps improve the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

We anticipate a wireless network outage at 1:00pm for approximately 30 seconds while a configuration change is made.

ITS will be making a change to the wireless environment on Thursday morning 11/15 between 5 and 7:30am. During this time, wireless equipment will be unavailable for short periods of time. If you experience problems connecting to wireless after 7:30am, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update – 9:40AM:

The print release system problem has been corrected. Please report any further issues with lab printing to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has confirmed that the print release system is currently not displaying print jobs so students are unable to print to lab printers.  ITS is working to correct the problem as quickly as possible.  In the meantime, if you are in the vicinity of the Fellows 100A Help Desk, you may email your print job to helpdesk@denison.edu and the Help Desk will print it and you may pick it up there. Updates will be posted here as soon as the problem is corrected.

*Update 11/13/12 18:13: Following the campus email earlier today, all changes planned for the 5:00pm to 7:00 pm maintenance period have been made. If you experience wireless issues after this period, please continue to contact the helpdesk.*

We have a support engineer onsite this week from our wireless vendor and are working with them to resolve our current wireless network issues. There are currently no planned outages for this work but we will post on NetNotes if we find that one is necessary.

Update 11/9/12 10AM:

The problem affecting the wired network has been identified and corrected. Please report any continuing issues with wired network logins to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. Work is continuing on an issue that is affecting some wireless connections.

Original Post 11/9/12 9:40AM:

The ITS Help Desk has received a number of reports of getting to the network over both wired and wireless connections.  Work is underway to identify and correct the problem. Updates will be posted here.