by ·Comments Off on Banner Systems Maintenance Thursday, June 6, 5am – 7am

Update: 7:20am Services have been restored.

Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Thursday, June 6, between 5am and 7am. Each of these services will be unavailable for part of this maintenance window as underlying software is updated. Please check netnotes.denison.edu for updates.

If you have difficulty with these services after Netnotes has been updated to indicate maintenance is complete, please email helpdesk@denison.edu (monitored by Enterprise Apps immediately following the outage) or call (740)587-6395 and leave a message which the Helpdesk will review when they open at 8:30am.

by ·Comments Off on Planned Network Maintenance 6/4/13

ITS will be performing scheduled network maintenance on 6/4 during the maintenance window of 5:00 to 7:00. These configuration changes will result in brief network outages for the west & north quad, intermittent network outages in Higley, and a 10-20 minute outage for wireless connectivity in residential areas, Fellows, and Ebaugh.

by ·Comments Off on System Maintenance Sunday May 26, 6am-4pm

Update 3:02pm Maintenance is complete.

Update 1:01pm All production environments are now available. Some remaining test environments are still in process.

Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Sunday, May 26, between 6am and 4pm. Each of these services will be unavailable for part of this maintenance window as underlying software is maintained. Please check netnotes.denison.edu for updates.

If you have difficulty with these services after netnotes has been updated to say maintenance is complete, please email helpdesk@denison.edu, which will be reviewed periodically during the weekend. You may also call the ITS Help Desk at (740)587-6395 and leave a message for Tuesday morning.

by ·Comments Off on Planned Network Maintenance 5/23/13

UPDATE 1:48pm : All access points have been updated and are functioning normally.

UPDATE: The upgrade on the wireless controllers has completed, however we have some access points that are not loading the new version.  We are working with support to resolve the issues.  Areas that are affected are: Ebaugh, Bryant, Kappa Sig, Curtis West Lab, Gilpatrick, Slayter Pit.

ITS will be performing maintenance during the window of 5:00 to 7:00 a.m. on 5/23. During this time 60% of campus wireless will be unavailable for approximately 30 minutes during a hardware upgrade. We will also be making some configuration adjustments to the network that may cause brief outages to various buildings on the east quad.

If you experience any wired or wireless network issues after 7:00, please contact the helpdesk. The helpdesk opens at 8:30 and can respond at that time.

by ·Comments Off on Planned Network Maintenance 5/21/13

We will be performing maintenance during the maintenance window of 5:00 to 7:00 a.m., on 5/21. During this time, Internet connectivity for the campus will be briefly interrupted for a configuration change on our bandwidth management device.

by ·Comments Off on Planned Network Maintenance 5/14/13 5-7AM

We will be performing maintenance on two systems during the maintenance window of 5:00 to 7:00 a.m., on 5/14. During this time, network connectivity for Burton Morgan may be interrupted for approximately 10 minutes while we set up a UPS, and ~35% of the campus wireless network may be unavailable for approximately 20 minutes while we test our wireless systems fail-over mechanism.