by ·Comments Off on Planned Network Maintenance 5/23/13

UPDATE 1:48pm : All access points have been updated and are functioning normally.

UPDATE: The upgrade on the wireless controllers has completed, however we have some access points that are not loading the new version.  We are working with support to resolve the issues.  Areas that are affected are: Ebaugh, Bryant, Kappa Sig, Curtis West Lab, Gilpatrick, Slayter Pit.

ITS will be performing maintenance during the window of 5:00 to 7:00 a.m. on 5/23. During this time 60% of campus wireless will be unavailable for approximately 30 minutes during a hardware upgrade. We will also be making some configuration adjustments to the network that may cause brief outages to various buildings on the east quad.

If you experience any wired or wireless network issues after 7:00, please contact the helpdesk. The helpdesk opens at 8:30 and can respond at that time.

by ·Comments Off on Planned Network Maintenance 5/21/13

We will be performing maintenance during the maintenance window of 5:00 to 7:00 a.m., on 5/21. During this time, Internet connectivity for the campus will be briefly interrupted for a configuration change on our bandwidth management device.

by ·Comments Off on Planned Network Maintenance 5/14/13 5-7AM

We will be performing maintenance on two systems during the maintenance window of 5:00 to 7:00 a.m., on 5/14. During this time, network connectivity for Burton Morgan may be interrupted for approximately 10 minutes while we set up a UPS, and ~35% of the campus wireless network may be unavailable for approximately 20 minutes while we test our wireless systems fail-over mechanism.

by ·Comments Off on Blackboard Inaccessible Friday AM – 10 May 2013

The host site of our Blackboard servers, the University of Cincinnati, is currently experiencing a campus-wide power outage.  They are investigating the cause and hope to have an update by noon today.

In the meantime, Blackboard in inaccessible.

All services were restored Friday afternoon.

by ·Comments Off on MyDenison Issues – Wed. AM 4/17/13 – UPDATED

Update: 4/17/13 10:15AM:

ITS believes that the issue that led to the timeouts/slow load times with MyDenison has been corrected.  If you continue to experience issues, please contact the ITS Help Desk at 740-587-6395.

The problems experienced during the 9:30 course evaluation timeslot have been reported to the Provost’s office so appropriate action (including rescheduling if appropriate) can be taken.

Original Post

ITS has received several reports of timeouts or extremely slow load times when accessing MyDenison.  ITS is investigating and updates will be posted here as soon as more information is available.

by ·Comments Off on Denison Apps (Mail, Calendar, etc.) Issues Wed. AM 4/17/13 – UPDATED

Update 4/17/13 10AM:

Google has indicated that Mail, Drive, and other services experiencing problems this AM are in the process of being restored and many affected customers now have service. ITS has confirmed that a number of individuals previously reporting problems have been successful logging in to Denison Apps. If you continue to experience problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has received campus-wide reports indicating an inability to access Denison Apps – mail, calendar, sites, etc. Attempts to log in result in a server error. Those who logged in to Denison Apps early this AM are able to continue working. IMAP connectivity (which supports mobile phones, iPads, the Apple Mail client, etc.) is working and email can be sent and received using those devices/clients.

Our Technical Services team has reported that the error is not connected to our local server so we are currently unable to provide an estimate as to when this service will be restored. We will post any updates as they become available.