The updates took longer than expected, but they are now complete. We apologize if you experienced outages during the time frame of 7:00AM to 8:00AM If you experience any network issues, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Message: ITS will be performing scheduled network maintenance on 7/11/2013 during the maintenance window of 5:00a.m. to 7:00a.m. These configuration updates are expected to produce a 15-30 minute outage for Academic Quad and Athletics.

Update: 8:35am, 7/14/13 Data has been successfully reloaded.

ODS data has not updated since July 5. The entire data set will be reloaded with Banner data on Saturday, July 13, between 5:00 AM and 5:00 AM, Sunday July 14.

Cognos reports written against the ODS packages will reflect data as of July 5 until the reload is complete . If you need assistance with data needs in the interim, please email helpdesk@denison.edu and include “ODS Refresh issue” in the subject line. Include the Cognos report name, as well as relevant Banner forms or Focus reports that were previously in use if applicable.

More detail: The connection between Banner and ODS was inadvertently severed. Once a full reload occurs which may take up to 24 hours to complete, normal daily data flows from Banner to the ODS will resume.

ITS will be performing scheduled network maintenance on 7/11/2013 during the maintenance window of 5:00a.m. to 7:00a.m. These configuration updates are expected to produce a 15-30 minute outage for Academic Quad and Athletics.

10:43am Banner and related services are back online.

At about 10:26am Banner began to experience a problem. We expect it to resume normal operations within 20 minutes.

7/6 – 8:15am – Repairs have been completed and Banner and related services are now available.

Banner, Self-Service, MyDenison, Xtender, Cognos and Focus are unavailable. Issues with connectivity became evident after coming back on line this evening and are currently being investigated. Please check back for updates.

7/5, 6:45pm All Banner related services are back on line, with the exception of FTP output from Focus jobs. Most jobs run in Banner Job Submission will FTP successfully, only those that execute a Focus program are unable to send output to Novell.

We do not yet have an estimate of when Focus FTP will be available. In the interim, it is suggested that you specify EMAIL output if you don’t receive output in your Lan Inbox or Department folder.

Update 7/5 7:00PM:

All planned work is completed and services have been restored with the exception of an outstanding issue with FTP output for Focus reports (see separate NetNotes post).  If you experience any issues, please report them to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395. All non-system outage issues will be addressed on Monday AM.

Update 7/5, 10:17am:

Data center equipment upgrades have been successfully completed. However, given the electrical work being conducted around campus please remember that your connectivity may still be impeded.

Friday July 5, 6am-8pm:

Due to the electrical work being conducted across campus by Facilities Services, MyDenison, Self-Service, Xtender, Cognos, Focus, Smartcall, and the online directory are being taken offline and will be unavailable on Friday July 5th from 6AM to 8PM. Network connectivity will be sporadic.

ITS will be performing updates on data center equipment that will affect remote VPN access, the denison.edu website, and possibly other network services. We anticipate only a 30-minute outage between the hours of 7am and noon due to this work. However, given the electrical work being conducted around campus please remember that your connectivity may still be impeded.

Please check back for updates on this maintenance.

Update 7/5 7:00PM:

All planned work is completed and services have been restored with the exception of an outstanding issue with FTP output for Focus reports (see separate NetNotes post).  If you experience any issues, please report them to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395. All non-system outage issues will be addressed on Monday AM.

Update 7/4 5:35pm: Oracle upgrades were successful and all services are back online for the evening.

Original Post:

ITS staff will be working over the holiday break (July 4th and July 5th) applying important updates to network equipment and application services. Access to any/all network services may be sporadic and limited in nature. The college is also officially closed.

Thursday July 4, 5am-5pm:

All Banner-related and Oracle-based services, including MyDenison, Self-Service, Xtender, Cognos, Focus, Smartcall, and the online directory will be unavailable while Oracle databases that serve these applications are upgraded.

Friday July 5, 6am-8pm:

Due to the electrical work being conducted across campus by Facilities Services, all services listed above are being taken offline and will be unavailable. Network connectivity will be sporadic.

ITS will be performing updates on data center equipment that will affect remote VPN access, the denison.edu website, and possibly other network services. We anticipate only a 30-minute outage between the hours of 7am and noon due to this work. However, given the electrical work being conducted around campus please remember that your connectivity may still be impeded.

Please check back for updates on this maintenance.

If you have difficulty with these services after Friday, 8PM, please email helpdesk@denison.edu. You may also call the ITS Help Desk at (740)587-6395 and leave voice mail.  Emails and voice mails sent to the help desk will be monitored periodically over the holiday weekend.

We will be introducing two minor policy changes to the McAfee Anti-Virus product installed on campus PC’s. One change improves product effectiveness and the other improves system stability.  These changes are not expected to be noticeable. Please notify the helpdesk if you experience any issue that you believe may be related to these policy changes.