ITS is working to diagnose and correct Mac login issues that have been reported both on-campus and off-campus. If you experience an issue logging in to your Mac, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Resolved – FTP from Banner Jobsub and Focus Unavailable
Update: 9:15am FTP service to Novell has been restored.
FTP from Banner Jobsub and Focus to Novell Lan Inboxes and Departmental folders is currently unavailable. There is not yet an estimate of when it will be available.
Email Message Delivery Delay for Some Messages sent on 8/6 & 8/7
A number of messages that were sent on August 6th and 7th via Denison listservs and from various systems (like the Global Access for DU Self-Service system or the Lanier “Scan to Email” function) were delayed and were just released on August 15th.
This occurred because of a prolonged cleanup process related to a hijacked user account being used to send a huge amount of spam that was identified on 8/6/13. While most of the valid messages were identified and released by 8/9/13, another subset were identified and released yesterday 8/15. At this point, the cleanup process is complete and all messages believed to be valid have been released for delivery.
Resolved – *** UNCHECKED *** Notation in Email Subjects
Late last week and again early this week a number of email messages sent to Denison mailing lists (for example, DU_FacStaff) appeared with *** UNCHECKED *** at the front of the email subject. Please disregard the notation – these are legitimate Denison email messages.
This notation occurred because of a failure of the virus scanning software on the Denison server that processes listserv messages and indicated the message had not been checked for viruses. The problem has been corrected and should not recur.
If you have any questions or see this appear on a message dated 8/15/13 or later, please let the ITS Help Desk know at helpdesk@denison.edu.
Completed – Wireless maintenance 8/14 from 11:00 a.m. to 12:00 noon
*This work is completed*
To prepare our infrastructure for new wireless deployments in administrative and academic buildings we have an engineer on campus from our wireless vendor who will be performing some upgrades. This work will result in a wireless outage for Chamberlin, Mitchell, and the Doane mailroom. An update will be provided when this work is complete.
Resolved – Issues Accessing www.denison.edu and related pages
Update 8/14/13 10:15AM:
The problem is resolved and Denison.edu is now available.
Original Post:
There is a temporary issue accessing www.denison.edu. University Communications and ITS believe this issue will be resolved shortly – please check back for updates.
Other Denison web services are available.
MyDenison – my.denison.edu
Denison Apps – apps.denison.edu
Resolved – Microsoft Office & Windows downloads for faculty/staff temporarily unavailable
Update 8/14/13 Noon:
Microsoft Office and Microsoft Windows downloads for faculty/staff home use are now available again. Please report any issues to the ITS Help Desk.
Original Post:
Due to a license supply issue, faculty and staff are currently not able to download Microsoft Office and Microsoft Windows for use on a home computer from denison.onthehub.com. Students are not affected by this issue. ITS is working with the vendor to replenish the license supply this week. If you would like to be notified when downloads are once again available, please email the ITS Help Desk at helpdesk@denison.edu.
Completed – System maintenance
We will be performing maintenance on authentication servers during 5:00 a.m. to 7:00 a.m. on Tuesday, August 13. BigRedID logins to browser-based services may be interrupted during this time.
Update: 6 a.m. system maintenance is complete.
Resolved – Denison Apps Mail (Gmail) issues – 8/8/13
Updated 10:40AM –
ITS has checked with individuals reporting continuing issues logging in and at this point all have logged in successfully. Please contact the ITS Help Desk with any continuing issues.
Update 9:30AM –
ITS has received reports that some individuals are continuing to have problems. We are investigating further.
Update 9:09AM –
Denison Apps Mail is now accessible. Please report any continuing issues to the ITS Help Desk at 740-587-6395.
Original Post –
ITS has confirmed problems accessing Denison Apps mail (apps.denison.edu) this AM. This appears to be a problem on Google’s side – attempts to go to gmail.com also fail.
This appears to affect only Mail. Other components of Denison Apps such as Drive, Calendar, Groups, and Sites are available and can be accessed at their direct URLs:
- Drive – drive.google.com/a/denison.edu
- Calendar – calendar.google.com/a/denison.edu
- Groups – groups.google.com/a/denison.edu
- Sites – sites.google.com/a/denison.edu
Email can be sent and received via email clients such as a Gmail/email app on a smartphone or tablet and Apple Mail on a Mac.
More information will be posted here as it becomes available.
Resolved – Denison Apps Mail (Gmail) Issues – Wed 8/7/13 AM
Update 9:15AM:
The issue with Denison Apps mail has been resolved. Email is back up and running. If you experience any additional issues, please contact the ITS Help Desk at 740-587-6395.
Update 8:40AM:
ITS has confirmed that there are continuing issues accessing Denison Apps mail (apps.denison.edu). This appears to be a problem on Google’s side – attempts to go to gmail.com also fail.
Other components of Denison Apps such as Drive, Calendar, Groups, and Sites are available and can be accessed at their direct URLs:
- Drive – drive.google.com/a/denison.edu
- Calendar – calendar.google.com/a/denison.edu
- Groups – groups.google.com/a/denison.edu
- Sites – sites.google.com/a/denison.edu
Email can be sent and received via email clients such as a Gmail/email app on a smartphone or tablet and Apple Mail on a Mac.
More information will be posted here as it becomes available.
Original Post:
ITS has confirmed that there are issues logging into apps.denison.edu and, if successful logging in, there are issues with server timeouts when trying to send mail. We are investigating and will post updates here as soon as they are available.