ITS has received a few reports today of network connection difficulty.  Network engineers continue to investigate in order to isolate and identify the source of the problem.  Please report any problem asap to ITS Help Desk @ 740-587-6395 or helpdesk@denison.edu.

Update 8/29:

Access for Crawford was restored around 9:15 p.m, Stone was restored around 10:15 p.m.

Original Post:

We are addressing a configuration problem with the wireless network in Crawford & Stone.

What is BitTorrent?

A peer-to-peer protocol commonly used in the practice of sharing copyrighted music, video, and other files across the Internet.

What has changed?

BitTorrent network traffic is no longer permitted through Denison’s Internet firewall.

Why?

Denison regularly receives cease-and-desist notices from agencies representing DMCA, RIAA, MPAA, Sony, HBO and others. During the last academic year, there were 138 notices processed. During the 2011-2012 academic year, there were 280 notices processed.

The administrative effort required to process notifications and to curtail student behavior related to illegal file sharing costs Denison an estimated 250 personnel hours last year.  Additionally, BitTorrent is one of the top 5 Internet bandwidth consumers on the campus network. This contributes to slower overall network performance.

Getting Help

For more information regarding Denison’s policy on peer-to-peer file sharing activities and to access an impressive list of legal sources of online content, see http://denison.edu/forms/its-peer-to-peer-p2p-sharing-policy-guide.

We have been experiencing slowness with our Blackboard learning management system over the past few days.  We are working with the site that hosts our Blackboard instance to resolve this problem.  We apologize for the inconvenience this is causing you.

Update:

The MyDenison server update work was completed by 6PM on 8/27. If you experience problems with MyDenison, please report them to the ITS Help Desk.

Original Post:

At 5:30PM, ITS will make adjustments to the MyDenison servers to address availability and performance issues that occurred today. MyDenison should be available again by 6:00PM.

During this time period, if you have need to check your class list/course schedule, confirm your registration, or provide emergency contact information you can access DU Self Service directly at http://web4prod.denison.edu. Your UserID is your D-number.  If you do not know your Self Service PIN, you can reset it at www.denison.edu/its and click the “How to Change Your Password” link. Additional services may be accessed directly via these URLs:

• Denison Apps (email, calendar, Google Drive):  http://apps.denison.edu
• Blackboard: http://courses.denison.edu
• DU Self-Service:  http://web4prod.denison.edu
• Netnotes (aka ITS Alerts):  http://netnotes.denison.edu
• PeopleAdmin (aka HR Applicant Tracking):https://employment.denison.edu/hr/sso
• OrgSync: https://orgsync.com/cas/denison-university
• Denison People Directory (public information only):www.denison.edu/directory
• Denison Campus Calendar: www.denison.edu/calendar

There was a network outage from 3:50 to 4:10. All network connectivity should now be restored.

Update 8/28/13 8AM:

Updates to the MyDenison server environment were made on 8/27/13 in order to address the issues experienced earlier in the day. If you continue to experience problems with MyDenison, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 8/27/13 3:15PM

MyDenison is experiencing significant slowdowns – you may experience a lengthy delay in getting to my.denison.edu. If you are using one of the below listed services, you may wish to access the service directly. ITS is working to address this issue.

Update 8/27/13 1:30PM:

MyDenison is now available. If you continue to experience any issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has received a number of reports if difficulties loading MyDenison. ITS is working to correct the problem.  In the meantime, if you have need to check your class list/course schedule, confirm your registration, or provide emergency contact information you can access DU Self Service directly at http://web4prod.denison.edu. Your UserID is your D-number.  If you do not know your Self Service PIN, you can reset it at www.denison.edu/its and click the “How to Change Your Password” link.

• Denison Apps (email, calendar, Google Drive):  http://apps.denison.edu
• Blackboard: http://courses.denison.edu
• DU Self-Service:  http://web4prod.denison.edu
• Netnotes (aka ITS Alerts):  http://netnotes.denison.edu
• PeopleAdmin (aka HR Applicant Tracking):https://employment.denison.edu/hr/sso
• OrgSync: https://orgsync.com/cas/denison-university
• Denison People Directory (public information only):www.denison.edu/directory
• Denison Campus Calendar: www.denison.edu/calendar

The ITS Help Desk will be open on Sunday 8/25 from 11am-5pm and on Monday 8/26 – Wednesday 8/28 from 8am-6pm. If you have any computer/mobile device questions or problems, don’t hesitate to contact us!

Phone: 740-587-6395

Email:  helpdesk@denison.edu

In Person:  Fellows 100A

On Sunday 8/25 from 11am-5pm, ITS will also have staff available outside the Curtis Service Center Entrance and in Fellows 100 to assist first year students.

STUDENTS: In MyDenison, select the “Campus Resources” tab and then “Information Technology Services” and “Guide for Students” for information on connecting to Denison resources.

Updated Post 9:00AM:

Windows logins are now being processed. If you experience any issues, please contact the ITS Help Desk.

Original Post:

ITS has received a number of reports of issues logging in to Windows computers with a message saying “Processing Login to User Source”.  Investigation is underway and updates will be posted here. If you are experiencing the problem and would like to receive an update when it is resolved, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.