Update: January 24, 2014 9:00pm

The network server has been brought back up.  All connectivity should be back to normal.  A reboot may be necessary to get your system re-connected.

Original Message:

Systems will not be able to connect to the network as a primary server has gone down.  Support is aware of the problem is working on a solution.

Update:

The Google Apps Status Dashboard reports the problem resolved as of 3:23PM today.

Update 2:30PM:

The Google Apps support line recording confirms that Gmail is aware of reports of issues and is investigating.  (Note:  Google maintains an “Apps Status Dashboard” with system status information.)

Original Post:

A number of individuals have reported issues connecting to Denison Apps Mail (Gmail) and Chat.  When trying to log in, a “Temporary Error (500)” appears”.  For individuals already logged in, the screen indicates it is trying to reload.

Please note, IMAP connections to Denison Apps Mail are functioning (i.e., mobile device apps and desktop mail applications like Mac Mail are working).

Other Denison Apps products (like Drive, Calendar, and Sites) appear to be functioning normally.

ITS is investigating and will post updates as soon as more information is available.  If you would like a call back when service is restored, please contact the ITS Help Desk at 740-587-6395.

Beginning around 4:45 pm, we experienced a network outage involving equipment in our primary data center. Services have been restored as of ~8:00 and we are analyzing logs to determine the cause of the event.

Update:
The update was completed prior to 8AM. Please contact the ITS Help Desk if you experience any issues.
Original Post:
ITS will be applying an update to Cognos/BI Reporting environment which requires Cognos services to be stopped. As a result, Cognos/BI Reporting will be unavailable on Thursday 1/23/14 from 6-8AM. This update is occurring during the official ITS maintenance window and is expected to be completed within that maintenance window.
As with any system update, if you should experience any issues after the update, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.