Update: January 24, 2014 9:00pm
The network server has been brought back up. All connectivity should be back to normal. A reboot may be necessary to get your system re-connected.
Original Message:
Systems will not be able to connect to the network as a primary server has gone down. Support is aware of the problem is working on a solution.
Update:
The Google Apps Status Dashboard reports the problem resolved as of 3:23PM today.
Update 2:30PM:
The Google Apps support line recording confirms that Gmail is aware of reports of issues and is investigating. (Note: Google maintains an “Apps Status Dashboard” with system status information.)
Original Post:
A number of individuals have reported issues connecting to Denison Apps Mail (Gmail) and Chat. When trying to log in, a “Temporary Error (500)” appears”. For individuals already logged in, the screen indicates it is trying to reload.
Please note, IMAP connections to Denison Apps Mail are functioning (i.e., mobile device apps and desktop mail applications like Mac Mail are working).
Other Denison Apps products (like Drive, Calendar, and Sites) appear to be functioning normally.
ITS is investigating and will post updates as soon as more information is available. If you would like a call back when service is restored, please contact the ITS Help Desk at 740-587-6395.
Beginning around 4:45 pm, we experienced a network outage involving equipment in our primary data center. Services have been restored as of ~8:00 and we are analyzing logs to determine the cause of the event.
On Friday January 24th, ITS will be performing an upgrade of the wireless network in Prospect House. Wireless internet access will be intermittent during the upgrade.
We have confirmed wireless issues in residential areas in the east quad and have restored access in most locations. We are currently working to ensure all locations are working correctly and investigate the cause of the issue.
Network Engineers will be installing equipment in Bryant Hall from 5-7AM on 1-23-14. This will cause network outages during this time period. Please note, contractors will be installing cabling in Bryant Hall leading up to the cut over to the new equipment.
Network engineers will be performing maintenance on the network switches for the 3rd, 4th, and 5th floors in Knapp Hall on Tuesday, 1/21/14 from 5-7am. This will cause temporary network outages in Knapp during that time frame.
Tomorrow morning, ITS will be performing maintenance on the wireless network in Crawford to address some connectivity issues. This will occur from 5:00AM to 7:00AM.
Beginning today wireless upgrades will be performed in Olin & Fellows. There will be intermittent outages in these buildings until the upgrades are complete. The upgrades are scheduled to be completed by Friday.