The vendor who provides the denison.onthehub.com web site for distribution of Microsoft software for student, faculty, and staff personally owned machines has announced they will be performing maintenance this Wed., 3/26/14. It will begin at 7AM and may last for up to 2 hours. The site will be unavailable during this time. Please try again after 9AM.

Update: The Consort library catalog issue was resolved at about 11:00am.  Vendors will be called to determine the root cause of the problem.

Original Post: The Consort Library Catalog is currently unavailable.  Technicians are investigating the issue and updates will be posted here.

Update: As of 4 PM, all Banner and related services are available.

On Saturday 3/22, 5:00 AM – 3:00 PM, several upgrades to the Banner system will  take place.  Please note:  access to Banner will be unavailable during this upgrade work.

As with any system upgrades or maintenance, if you should experience any issues with Banner after these upgrades, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 3/19 7:20PM: All network connectivity restored, but housekeeping after this restoration caused an additional outage from 7:25 to 7:35. Maintenance complete.

Update 3/19 7:05: The change made did not resolve what it was intended to do. Our vendor requests work which will require an additional outage of approximately 20 minutes which will be performed starting at 7:10.

Update 3/19 6:50: Change was made at 6:45, connectivity restored at 6:49.

Update 3/19 5:33: We have postponed this until 6:30PM.

ITS will be making a change to the network which is expected to cause a disruption in network connectivity for five minutes. This change will occur at 5:30PM today.

Resolved – The issue has been resolved as of 4:22PM on 3/19.

Google is reporting some problems with Sheets. The service has been restored for some and they are continuing to work to resolve it completely.

ITS will be installing updates on the Novell file servers which host shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc). This maintenance is scheduled for 3/20 between 4:30AM and 7:30AM. During this time there will be brief outages for the network drives listed above and for network printing.

*Update* 3:30PM 3/17/14 – The problem with Sheets & Talk has been resolved.

As of 12:22PM Google is reporting service disruptions with Talk and Sheets. There is currently no time frame for resolution. An update is expected to be provided by 2:15PM.

ITS is planning to update firmware on campus firewalls on Tuesday, 3/18/14 between 5:00AM and 7:00AM. We anticipate two outages of about 10 minutes in length. During these outages Internet access from on-campus will be unavailable. If you are off-campus, access to all BigRedID services, such as MyDenison, will be interrupted during these outages.

6:25 maintenance completed; all services appear to be working.

Update:  3/16/2014 2:25pm Campus wireless restored.

Update:  3/16/2014 1:00pm Banner systems back online.

Update:  3/16/2014 12:23pm Troubleshooting issue with campus wireless.

Update: 3/16/2014 8:55am Google Single sign-on has been re-enabled.

Update: 3/16/2014 8:50am  Denison core network maintenance done, upgrading Fellows rack switches

Update: 3/16/2014 7:10am Google has been set to use the Google login.  Network maintenance to begin.

Update: Banner Xtender (or BDM) has been successfully updated – 3 PM 

On Saturday 3/15, upgrades to the Xtender document imaging platform will prevent access to that system for the entire day and to Banner for periods during the day. If this work is unable to be completed on 3/15, it will continue on 3/16.

On Sunday 3/16, maintenance to campus network equipment will occur between 7AM and 12PM. The primary purpose is to repair file system corruption that contributed to the January network outage. Expect no (or severely limited) access to all Denison network resources, including MyDenison and Blackboard, while either on-campus or off-campus during this time. Off-campus access to Denison Apps and the Denison website will still be available but you may be presented with Google’s login screen for Denison Apps during this time period instead of the BigRedID login screen.

Update: We believe this issue has been corrected as of noon on March 12. If you continue to experience the issue, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has received a number of reports of errors occurring when clicking links that appear under “Time Reporting” or “Time Approval” on the Employment tab in MyDenison. The errors reported involve being redirected to the Self Service login page which may display a “Break-in Attempted” message.

ITS has identified the issue and will be implementing a patch in Banner on March 22nd that will correct the error. In the meantime, if you experience this problem, please try closing the tab displaying the Self-Service login page and clicking the link again. If the problem recurs, you may…

• Use the blue Self Service icon in the top menu bar to open Self-Service Banner and select “Employee” then “Time Entry Reporting” to access the necessary timesheet area.
• Sign out of MyDenison, clear the cookies in your web browser, and then try again.

If you experience any additional problems or the above workarounds do not work, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu