2:00PM Wireless in Chamberlin has been restored.
1:00PM Service to Deeds Field has been restored.
12:15PM We are aware of wireless outages for Chamberlin and Deeds Field, and we are currently investigating.
2:00PM Wireless in Chamberlin has been restored.
1:00PM Service to Deeds Field has been restored.
12:15PM We are aware of wireless outages for Chamberlin and Deeds Field, and we are currently investigating.
Completed: The network maintenance was finished by 5:30AM
There will be a network outage in the specified time frame in order to move the Olin ground level network switches to the building UPS. This should improve the overall network availability for this building.
The outage duration should be no more than 10-15 mins
Update:
The problem with the Updates feature in Blackboard not loading or yielding an error is believed to have been resolved by the host site around mid-day on Monday 9/29/14. If you continue to experience problems, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
ITS has received a number of reports of a problem with the “Updates” feature in Blackboard which appears in the dropdown menu that displays when you click your name in the top righthand corner. While the number of updates appears on the Updates icon (a clock), when you click it you see a message saying “An error occurred. Contact the System Administrator.”
ITS has contacted Bb Support to correct this problem. In the meantime, students will have to click on each course and navigate to the course documents area to view the new documents or go to the tools link and select “My Grades” to view any newly posted grades.
Our apologies for the inconvenience and thank you for your patience. If you would like to receive an individual notification when the problem is corrected, please email the ITS Help Desk at helpdesk@denison.edu to request an update.
Over the past few days (beginning 9/21/14), ITS has received numerous reports of faculty/staff with 2014 Windows computers who find that their network printers are no longer listed when they go to print. This appears to be related to a bug in the Novell iPrint client deployed with computers this summer. Experience to date shows that installing the latest version of the iPrint client appears to correct the issue. If you find that your network printers are no longer listed, please…
If your printers disappear again after following these steps, or if you experience any other printing problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
UPDATE (9/22 – 10AM): The time entry component of Self-Service is now available for use.
Original Post:
The ITS Help Desk received several reports of individuals receiving a “404 error” when submitting time sheets in Self Service on Saturday 9/20 and Sunday 9/21. The issue has been escalated and an update will be posted here as soon as the problem is corrected.
If you would like to receive an individual email notification with the problem is corrected, please send a request to the ITS Help Desk at helpdesk@denison.edu.
To prevent an event similar to what occurred 8/13/14, ITS has made some changes to improve service failover. We will be testing to verify those changes are successful on 9/25/15 between 5:00AM and 7:00AM. There will be brief outages as devices are failed over. Upon successful completion of the failover the devices will be upgraded also.
Completed 9-18-14 at 7:00am
Each location may have a 10 minute outage due network switch maintenance being completed.
Update: 9/16 6:34am – maintenance completed.
The campus calendar will undergo routine maintenance between 6-7:00am Tuesday morning. During this time the calendar may be unavailable.
We are experiencing anomalous network activity which may result in slightly longer network response times, although we’ve had no confirmed reports of performance issues while monitoring/troubleshooting this event.