Update:

The problem with the Updates feature in Blackboard not loading or yielding an error is believed to have been resolved by the host site around mid-day on Monday 9/29/14. If you continue to experience problems, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has received a number of reports of a problem with the “Updates” feature in Blackboard which appears in the dropdown menu that displays when you click your name in the top righthand corner.  While the number of updates appears on the Updates icon (a clock), when you click it you see a message saying “An error occurred. Contact the System Administrator.”

ITS has contacted Bb Support to correct this problem. In the meantime, students will have to click on each course and navigate to the course documents area to view the new documents or go to the tools link and select “My Grades” to view any newly posted grades.

Our apologies for the inconvenience and thank you for your patience. If you would like to receive an individual notification when the problem is corrected, please email the ITS Help Desk at helpdesk@denison.edu to request an update.

Over the past few days (beginning 9/21/14), ITS has received numerous reports of faculty/staff with 2014 Windows computers who find that their network printers are no longer listed when they go to print. This appears to be related to a bug in the Novell iPrint client deployed with computers this summer. Experience to date shows that installing the latest version of the iPrint client appears to correct the issue. If you find that your network printers are no longer listed, please…

1. Open Firefox (the preferred browser for installing printers on a Windows computer).
2. Go to printers.denison.edu and login using your BigRedID and password.
3. Click the “Install iPrint client” in the upper lefthand corner.  If prompted, click the “Save File” button. A file called “nipp.exe” will download.
4. In the top right corner by the down arrow for downloads, “nipp.exe” should appear. Double-click to launch it. (Or go to the Windows Start menu, select “Computer”, then “Downloads” and locate and double-click “nipp.exe”.)
5. After a minute or so, you should see a screen asking you to click “Next” and then “Finish”. Once you do this, please close Firefox.
6. Re-open Firefox.
7. Go to printers.denison.edu and login again using your BigRedID and password.
8. Click the name of the printer you wish to install and, when prompted, click “Yes” to install. Repeat for all the printers you wish to install.

If your printers disappear again after following these steps, or if you experience any other printing problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

UPDATE (9/22 – 10AM):  The time entry component of Self-Service is now available for use.

Original Post:

The ITS Help Desk received several reports of individuals receiving a “404 error” when submitting time sheets in Self Service on Saturday 9/20 and Sunday 9/21.  The issue has been escalated and an update will be posted here as soon as the problem is corrected.

If you would like to receive an individual email notification with the problem is corrected, please send a request to the ITS Help Desk at helpdesk@denison.edu.

To prevent an event similar to what occurred 8/13/14, ITS has made some changes to improve service failover. We will be testing to verify those changes are successful on 9/25/15 between 5:00AM and 7:00AM. There will be brief outages as devices are failed over. Upon successful completion of the failover the devices will be upgraded also.

• Internet traffic from on-campus.
• Off-campus access to on-campus resources, such as MyDenison.

We are experiencing anomalous network activity which may result in slightly longer network response times, although we’ve had no confirmed reports of performance issues while monitoring/troubleshooting this event.

Update 9/4 15:00 – As of 14:00 we’ve made some adjustments to our wireless environment that, by all indications so far, seem to have addressed many of the the issues reported. We will continue to monitor the situation and assess feedback from individuals who had reported problems to gain confidence in these adjustments and assess any other potential issues.

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In coordination with support from our wireless vendor, we are investigating reports of periodic wireless slow downs or disconnects. These events are occurring most often on Macbooks and smartphones. We will provide an update when a cause/resolution has been uncovered.