As a follow-up to the Facilities Services message about the planned power outage on 7/3/14, here are a few technology-related notes:

Before 7/3/14:
As requested by Facilities Services, please turn off or unplug computers and printers before you leave on 7/2/14.

On 7/3/14:
If you are off-campus OR in one of the buildings NOT affected by the power outage, you will be able to access all network-based services including Denison Apps (Email, Calendar, Drive, etc.), MyDenison, Self-Service Banner, Blackboard, VPN (Remote Access), and the file servers (Personal, Shared, and Media drives).  If you are on-campus in an affected building, network access (along with power!) will be unavailable.

After 7/3/14:
Computers and other technology equipment, particularly Apple computers, are sensitive to power fluctuations. If your computer/printer does not turn on after the power outage, please unplug it, wait a few minutes, plug it back in, and then try to turn it on again.

If you have any questions or experience any problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Please note, the ITS Help Desk will be closed from Thursday 7/3/14 to Sunday 7/6/14 for the 4th of July holiday and the weekend. Emails and voicemails received during this time will be addressed on Monday 7/7/14. If you suspect a system-wide outage that requires immediate attention during this time, please contact the university operator at 740-587-0810 who will contact the appropriate ITS staff.

Update: June 23, 2014  1:20 – Problem seems to have been corrected.  Logins are now working fine.

Original Message 6/23/2014 1:00:

Currently, we are experiencing problems with logging into Google Apps.  Those already logged in do not seem to be experiencing any problems.  The error we are seeing is: “Google Apps – Server error, We are unable to process your request at this time, please try again later.”  We will post updates to Netnotes as we have more information.

ITS will be making changes to the campus firewalls between 5:00AM and 7:00AM on Friday June 20, 2014. During this time there will be brief interruptions to Internet traffic from on-campus and off-campus access to on-campus resources, such as MyDenison.

Update 2:

An update has been made to the wireless environment in Pratt where the reports of issues originated. If you continue to experience wireless problems, please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update:

Network access has been restored to the Physical Plant.  Another update will be posted when more information is available about North Quad wireless.

Original Post:

ITS has received reports of problems accessing the wired and wireless networks in Physical Plant and North Quad.  Technicians are investigating – updates will be posted here.

Update:

Google indicated that as of 12:29PM the problem with Google Drive was resolved.

Original Post:

The ITS Help Desk received a report of an “Error 502” message appearing when trying to access documents in Google Drive. The Google Apps Status Dashboard indicates that Google is aware of an  issue with Google Drive and is investigating. For updates from Google, please see the Google Apps Status Dashboard.

Update: 6/4/2014 7am – Network maintenance completed.  All should be operating normally.

Original Message:

Wednesday, June 4th,between 5 and 7am, we will be modifying network settings on switches in 4 buildings on campus: Physical Plant, Kappa Sig, Beta, and Chamberlin.  We will also be working on the connection to the switches in Moshier Hutchinson.  These changes will cause minor network outages within these buildings and could cause some overall network disruption.