by ·Comments Off on Network Outages 11-17-14 between 6:30 – 8:30am

There were several network devices across campus that lost power at 6:30am.  The majority of the equipment power returned around 7:15am.  Some equipment did not return until 8:30am.  If you experienced network trouble during this time it is most likely due to this outage.

Here are some of the areas that experienced the outage:

Athletics, Knapp, Bancroft, Smith, Curtis, Talbot, Slayter, Shaw, Doane, Higley, Barney, Library, Burtonmusic, Brown, Myers, Good, Crawford, East, Preston, Beth Eden, Kappa Sig, Beaver, Stone, Moshier Hutchinson, Hayes, Wright, Sheppard, Shorney, and Olin.  There may have been other areas effected that are not included in this list.

by ·Comments Off on Completed: Network Maintenance: Tuesday 11/18/14 5am-7am Fellows, Good, Myers, Pratt, Sunset House, Brown

Network maintenance will take place in the locations listed above on Tuesday 11/18/14 between 5am-7am.  During this timeframe both the wired and wireless network could experience small outages which could last around 5 – 10 minutes.

Network maintenance was successfully completed.

by ·Comments Off on Completed: ITS Planned BigRedID Login Maintenance, Thursday, 11/13 6:15-6:30AM

Between 6:15 and 6:30 AM, ITS will perform routine maintenance to the Denison BigRedID Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, MyDenison, and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Maintenance successfully completed at 6:29 am.

by ·Comments Off on Google chat invitation change 11/10/14

As of 11/10/14, ITS has updated the behavior of Google chat within Denison Apps to automatically accept invitations for faculty and staff chat contacts within Denison. This means that faculty and staff whom you frequently email will now appear in your chat list without needing to send an invitation. If you have any questions about this change, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Blackboard Outage 11/3/14 8:30 am

 Update 12:25PM

We have just received an update from our Blackboard vendor that it is now working normally.  If you continue to have problems accessing Blackboard, please contact the Help Desk  at 740-587-6395 or Helpdesk@denison.edu.  Thank you.

 

Update 11:30AM

ITS has noted that login problems are recurring and investigation is continuing.

Update 10:45AM

Blackboard is now processing logins normally. If you continue to have problems accessing Blackboard, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

Update 10:10AM

ITS is continuing to receive reports of intermittent issues accessing Blackboard.  Work is continuing to identify and correct the issue.

Update 9:20AM

Blackboard has been restored to service. If you have trouble, please try clearing your browser cache (see instructions). If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

Update 8:55 am:  

The Blackboard host site is investigating the cause of the outage and working to correct it. Further updates will be posted as they become available.

Original Post:

We are aware that Blackboard (courses.denison.edu) is currently down and are attempting to restore this service as soon as possible.  Updates will be posted as they are received.