• Internet traffic from on-campus.
• Off-campus access to on-campus resources, such as MyDenison.

We are experiencing anomalous network activity which may result in slightly longer network response times, although we’ve had no confirmed reports of performance issues while monitoring/troubleshooting this event.

Update 9/4 15:00 – As of 14:00 we’ve made some adjustments to our wireless environment that, by all indications so far, seem to have addressed many of the the issues reported. We will continue to monitor the situation and assess feedback from individuals who had reported problems to gain confidence in these adjustments and assess any other potential issues.

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In coordination with support from our wireless vendor, we are investigating reports of periodic wireless slow downs or disconnects. These events are occurring most often on Macbooks and smartphones. We will provide an update when a cause/resolution has been uncovered.

Due to planned network maintenance for the hosting site, Blackboard will be unavailable from midnight  Thursday 8/28 to 1:00AM Friday 8/29.

This year you will find a slightly different approach to user account management on Windows computers in e-classrooms. The key changes are:

• Each person who logs in to the computer will now have their own profile, rather than using a shared account. This means that files and icons placed on the desktop of any e-classroom computer you use will not be visible on anyone else’s desktop using that same computer in the future.
• Faculty & staff accounts will be still be “admins” and therefore able to install software. Student accounts are not “admins” and as such will have limited privileges – hopefully reducing malware problems experienced on Windows e-classroom computers in the past.

Your first login to a Windows e-classroom computer will be a little longer than usual (up to a few minutes) as your profile is created, so you’ll want to allow time for that. Any future login on that computer will be significantly faster.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Completed: 6:15AM

Original Message: There may be a brief outage to the campus wireless network from 6:00AM to 6:15AM as we perform a necessary adjustment to equipment licenses.

Update 8/18 AM:

ITS received one additional report of a building being down on Sunday afternoon. Continued research identified issue with wireless access points in seven buildings and that was corrected Sunday evening with the exception of one access point in Smith.  That was returned to service this AM.  If you experience any continued problems, please report them to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Original Post:

The ITS Help Desk received a handful of reports Saturday afternoon and evening indicating that wireless was not available in Crawford, King, Schaff, and Smith.

ITS technicians were already working with the vendor of a piece of networking equipment that was showing unusual behavior on Saturday– that issue was believed to be the source of the WiFi outages reported.  A fix was put in place Saturday evening and the networking equipment resumed normal behavior.  Those reporting WiFi outages were notified and asked to comment on their current WiFi experience.

Unfortunately the two responses received Sunday AM indicate that the WiFi connection is slow and spotty. ITS technicians are continuing to work to diagnose and address the issue. If you are experiencing wired or wireless network problems, please report them to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 so we have a full picture of any problems experienced.