by ·Comments Off on INFO: Windows updates/security patches will be released on 12/14/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Monday, December 14, 2020. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“

Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to GlobalProtect VPN. If you are on campus,  you do not need to connect to GlobalProtect VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.

ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Firewall, Tues. 12/15/20 5-7am

Update 12/15/20 7:20am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing campus firewall maintenance on Tuesday 12/15/20 from 5:00-7:00am which may result in the loss of wired or wireless network traffic. There will be brief instances during the change window where campus wide firewall traffic will be briefly interrupted. This is mostly Internet traffic.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Wireless – Monday 12/14/20 5 am – 7 am

Update: 12/14/20 7 am:
The maintenance has been completed. Please report any issues to the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

Original Post:
ITS will be performing wireless maintenance on Monday, 12/14/2020 from 5 am to 7 am which may result in the loss of wired or wireless network in the following buildings.

Lamson Lodge
Dustin Cabin
Phys Plant
Recycle Barn
Homestead
Facilities Pole Barn

Please do not edit or submit files over the network during this time. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

by ·Comments Off on Completed: Planned Outage: Wireless Network Maintenance Campuswide, Fri. 12/11/20 5-6am

Update12/11/20 6:20am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Friday 12/11/20 from 5:00-6:00am which could result in the loss of the wireless network throughout campus during the maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] PLANNED Maintenance – Denison and Banner Services Unavailable Saturday, December 12th between 6:00 – 10:00 AM EST

Update 12/12/20: 9:10am

Banner database maintenance has been completed. This completes all maintenance activities. Please report any issues to the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu.

Update 12/12/20: 7:15am

Denison’s single sign-on (SSO) server maintenance has been completed. Please report any issues to the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:

Information Technology Services (ITS) will be performing planned maintenance to Denison’s single sign-on (SSO) servers on Saturday, December 12th from 6:00 – 7:00 AM EST and Banner database maintenance simultaneously from 6:00 – 10:00 AM. This maintenance will impact all Denison services.

Systems that require SSO will not be accessible and users will not be able to login for a brief period (5 – 15 minutes) between 6:00 – 7:00 AM.

Banner and related systems will be inaccessible until 10:00 AM EST. Affected services include:

  • Banner Admin Pages
  • Banner Self-Service
  • Xtender
  • Jaggaer (e-procurement)
  • Cognos
  • MyDenison content that relies on Banner data

If you have questions, please contact the ITS Service Desk at servicesdesk@denison.edu or by calling 740-587-6395.

by ·Comments Off on [Completed] PLANNED CHANGE: Google Maps & Google My Maps Enabled for Denison Accounts on Wed. 12/9/2020 at 3:30PM

Google indicates that the new applications can take up to 24 hours to show up on all Denison accounts.

Original message:

Information Technology Services (ITS) is enabling two new applications on all Denison Google Workspace (formerly G Suite, aka Denison Apps) accounts. You will have access to Google Maps and Google My Maps from your Denison account beginning Wednesday, December 9 at 3:30PM. Because these applications are outside the current educational agreement, you may be prompted to agree to an additional privacy statement after the applications have been enabled.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [COMPLETED] Planned Wireless Maintenance – Tue. 12/08/2020 5 am – 7 am

Update 12/8/20 7:00 am
The maintenance has been completed. Please report any issues to the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
ITS will be performing wireless maintenance on Tuesday, 12/08/2020 from 5 am to 7 am which may result in the loss of wired or wireless network in the following buildings.

Silverstein Hall
Good
Brown
Myers
Pratt
Sunset House
Upper and Lower Elm
Hayes and Wright
Sigma Chi
Taylor
Moon Hall
Preston
Morrow
Mo-Hutch
Schaff
Beta
Chamberlin
Kappa Sigma
Rose House
Soccer Field Pressbox and Locker Room

Please do not edit or submit files over the network during this time. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

by ·Comments Off on [Resolved] Unplanned Network Outage – Network Service Interruption for Knapp

Update: 11/24/2020 2:20 pm
All issues have been resolved and the network has been restored to Knapp. Please report any issues to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395

Original Message:

ITS has identified a network outage this morning in Knapp due to facilities building maintenance. Other buildings that may experience outages due to building maintenance include Morrow and Homestead. We are monitoring the status and will provide an update when one is available.

by ·Comments Off on [COMPLETED] Planned Wireless Maintenance – Tue. 11/17/2020 5 am – 7 am

Update: 11/17/20 7 am
The maintenance has been completed. Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu if you experience any issues.

Original Post:
ITS will be performing planned maintenance on the wireless network in the following locations:

Silverstein Hall
Good Hall
Myers Hall
Brown Hall
Pratt Hall
Sunset House
Upper/ Lower Elm
Hayes and Wright Halls
Taylor House
Moon Hall
Mo-Hutch
Morrow
Schaff
Beta
Chamberlin
Kappa Sigma
Rose House
Soccer Field Locker Rooms

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Resolved] Unplanned Network Outage – Network Service Interruption on South Camps

Update 11/15/20 4:30pm:

Facilities was able to restore power to Burke. The network has returned to all buildings. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

ITS received notice that a core network switch is down in Burke Hall that is causing the loss of network in the following the buildings. We are currently trying to contact facilities to see when power will be restored to Burke Hall. We will provide an update when one is available.

KAT House

Delta Gamma

Monomoy

Monomoy Annex

Stone

King

Tri Delta

Burke

Burton Music

Cinema House

Doane Dance

Eisner Center

Mulberry

Open House

Steam Plant