by ·Comments Off on [COMPLETED] Planned Maintenance – Wireless Network – Monday 1/11/21 4 am – 7 am

Update: 1/11/21 6:30 am
The maintenance has been completed. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

Original Post:
ITS will be performing wireless maintenance on Monday, 1/11/2021 from 4 am to 7 am which may result in the loss of wired or wireless network in the following buildings.

Curtis West
Curtis East
Shorney
Smith
Mitchell Center
Shannon
Bancroft
Lamson Lodge

Please do not edit or submit files over the network during this time. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

by ·Comments Off on [COMPLETED] Planned Maintenance – Wired network – Thursday, 1/7/21 5 am – 7 am

Update: 1/7/21 6:30 am
The maintenance has been completed. Please report any issues to the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
ITS will be performing maintenance on the network in the following locations on Thursday, 1/7/21 5 am – 7 am.

Ebaugh Hall
Olin Hall

Please do not edit or submit files over the network during this time. Please contact the ITS Service desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

by ·Comments Off on Students – Have You Claimed Your Denison Zoom License?

Did you know that having a Zoom account with your Denison email address is NOT the same as having a Denison Zoom account? 

A quick analysis of Denison Zoom account-holders shows that only about one-third of currently enrolled Denison students have claimed their Denison Zoom license. A list provided by Zoom shows there are still many students that have Zoom Basic accounts with their Denison email address rather than a licensed account under the Denison Zoom agreement.

How will you benefit from a Denison Zoom account?

  • With a Denison Zoom account you will not have the 40 minute time limit on Zoom meetings with three or more participants that is imposed for Zoom Basic accounts. You can host meetings with up to 300 participants.
  • With a Denison Zoom account you can make other Denison Zoom account-holders alternative hosts for your meeting so they can start it if you aren’t there (and automatically become co-hosts if you are). This can be especially helpful for student organization meetings.
  • You can record to the cloud and get automatic audio transcripts for your recording. (CAUTION: Make sure you have agreement from participants before recording meetings with others AND make sure to download your recording from the cloud within 2 weeks.)

Want to make sure you are fully set up for Denison Zoom?

Follow these 4 easy steps…

  1. Sign in to Denison’s Zoom web portal – see video OR instructions
    IMPORTANT! If you receive an SSO error, please report it to the ITS Service Desk at servicedesk@denison.edu so ITS can assist.
  2. Open and sign in to the Zoom Client (aka app) – see video OR instructions
    IMPORTANT! If you don’t find the Zoom Client, you’ll want to install it. See instructions.
  3. Update the Zoom Client – see video OR instructions
  4. OPTIONAL BUT HIGHLY RECOMMENDED:
    Install and sign into the Zoom Scheduler for Google Chrome – see video OR instructions

Once you’ve completed the above, take the Denison Zoom Setup Check to verify you are all set up.

Have Zoom questions?

Visit the MyDenison Zoom page at http://my.denison.edu/zoom for Zoom information and resources. If you don’t find your answer there, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Maintenance: System Disk maintenance 1/7/2021 5-7am

Update 1/7/2021 9:40am:

The updates to be applied today failed.  No changes have occurred.  We are communicating with support and will reschedule this maintenance to a later date.

Update 1/6/2021 2:30pm:

This maintenance will require that the personal web hosting server (webby) be down while the updates are occurring.  So, webby will be down between 5 and 7am Thursday 1/7/2021.

Original message:

ITS will be performing maintenance on server disk sub-systems on Thursday, 1/7/2021 from 5:00-7:00 AM. While we don’t expect it to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any server issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, January 2nd, 2021 from 6:00 AM – 10:00 AM EST

Update 1/2/2021 9:40am:

All maintenance has been completed successfully.

If you continue to have problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, January 2nd, 2021 from 6:00 AM – 10:00 AM EST that will impact access to Banner and related systems.

Users will not be able to access these services listed below during the maintenance period:
Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Information Technology Services (ITS) Closed December 19th – January 5th

Information Technology Services (ITS) is closed in observance of the college’s Winter Break Closure and will re-open on January 6, 2021.

Tickets received by the ITS Service Desk will be intermittently monitored for emergencies during this time. Please expect delays in any response to urgent tickets. Regular tickets will be responded to in the order they were received beginning January 6th.

If you believe a system is down, please check NetNotes for information regarding any IT related outages. If you need immediate assistance, contact Campus Safety at 740-587-0810 and they will alert the appropriate ITS staff member.

Please check here for full information regarding ITS availability and how to contact during this time.

by ·Comments Off on [Completed] Planned Banner Maintenance Monday, December 21st, 2020 from 5:30 AM – 7:30 PM EST

Update 12/21/2020 8:00pm:

All maintenance has been completed successfully.

If you experience any issues with Banner, please clear your browser cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Monday, December 21st, 2020 from 5:30 AM – 7:30 PM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Chromebook Printing Changes Effective December 17, 2020.

Effective December 17, 2020, Chromebook users printing to public student printers, must install a different Chrome extension to enable printing.

Please see instructions below:

To Print:

  1. Connect to Denison WiFi
  2. Install the Mobility Print Chrome Extension.
  3. After installing the extension, press Ctrl+P from the page, document, etc. and click Print. When you select a Printer, you must select a printer identified by the PaperCut icon .
  4. Sign-in with your BigRedID and password.
  5. Approve the print job via the PaperCut interface.

PUBLIC LAB PRINTERS: Mobile device printing is available for the same lab printers that support printing from personally-owned computers.

  • CurtisLab_Canon5550_secure
  • Fellows 100_Canon5550_secure
  • HuffmanLab_Canon355_secure
  • LibraryRefCOLORCanon5550_secure
  • LibraryRef_Canon6275_secure
  • MulberryLab_Canon5550_secure
  • TaylorHouse_HP4014DN_secure
  • SlayterUnion_HPM604_secure
  • Biology507_Canon355_secure

STUDENTS: You will still need to release your print job! We strongly recommend you do so using the print release station next to the printer (strongly recommended) or the printrelease.denison.edu web page.

by ·Comments Off on Update to Zoom Cloud Storage Auto-Delete Policy – Faculty/Staff Recordings To Be Auto-Deleted after 30 Days

If you have recorded to the cloud in Zoom, please be aware that Zoom Cloud Storage is a TEMPORARY storage location due to storage limitations.

As of 12/15/2020, Zoom cloud recordings will be automatically deleted after 30 days for faculty/staff (previously this was 60 days) and 15 days for students. If you have recordings that are already more than 30 days old, they will move to being auto-deleted in 1 day.

Once recordings are deleted, they are placed in your Trash and remain there for 30 days unless you empty trash earlier than that. Recordings that are in the Trash can be recovered (see recording recovery details).

Information Technology Services (ITS) strongly recommends you download your recordings from Zoom and place them in Google Drive for long-term storage. If you wish to share your recordings, you can do so through Google Drive.

ACT NOW! If you’ve been recording to the cloud this semester, please make sure to follow the instructions below to locate and download your cloud recordings.

To view and download your Zoom recordings:

  1. Go to the Denison Zoom web portal (https://denison.zoom.us or in MyDenison choose My Apps then Zoom).
  2. Click Sign In and if necessary complete the sign in process.
  3. In the left panel, click Recordings.
  4. Locate the title of the desired meeting. If it is missing, click the Trash link on the right as deleted recordings remain in Trash for 30 days after deletion and you can recover recordings that are in your Trash.
  5. To download the files for the desired meeting, you can then either click More next to a recording title and select Download X files

    OR

    you can click the title to open the recordings window, view the recording and decide if you wish to keep it. If so, click the Download X files button to download the files.

Once you have downloaded the files you can move them to Google Drive through Finder (Mac) or File Explorer (Windows) if you are using Drive File Stream. If not, you can upload the files through the Google Drive web interface (see instructions and video).

IMPORTANT! Once you have downloaded your recordings and confirmed that you can view them in their new location, please return to the Denison Zoom portal to delete your recordings.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on COMPLETED: Planned interruptions for network drive access and printing on Thu. 12/17/20 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 12/17/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.