Update 1/17/2021 5:40pm:

Xtender has been rolled back and is online. If you experience any issues, please report them to the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395 during regular business hours.

Update 1/17/2021 3:55pm:

After exhausting all troubleshooting avenues Xtender will be rolled back to the previous version and configuration. Once the root cause of the issues encountered are understood and fixed the upgrade will be rescheduled.

Update 1/16/2021 6:00pm:

Issues have been encountered and the maintenance period extended 24-hours to assist with troubleshooting. Xtender will remain unavailable until 6:00 PM on Sunday, January 17th.

Original Post:

Denison Information Technology Services (ITS) will be upgrading Xtender, the Banner Document Imaging System, beginning at 6:00 PM on Friday, January 15th, and will remain unavailable until 6:00 PM on Saturday, January 16th (a 24-hour maintenance).  Users will not be able to store or retrieve documents during this maintenance period.  ITS will be bringing down the service to complete this maintenance, so there will be no access to any documents (new or previously uploaded) until the system is brought back online the next day.  Please plan accordingly.

Access to Self-Service Banner, MyDenison, Notebowl, etc. will not be impacted by this maintenance.

Once the update is complete, ITS will update this post to indicate system availability.

Please report any issues to the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395.

As of Thursday 1/14, Gmail has been updated:

• Google Hangouts (the old Google messaging platform) no longer appears in the Gmail interface.
• Google Chat and Rooms (Google’s current enterprise messaging platform) now appears in the Gmail interface instead.

Google Chat/Rooms join Google Meet within Gmail to provide the new Integrated Gmail experience on both computers and mobile devices.

Not seeing Chat, Rooms, and/or Meet in the left panel in Gmail?

If you had Chat turned off so Hangouts did not appear in Gmail, you will need to adjust your settings to see Google Chat/Rooms. Click the Gmail Settings (gear) icon and then See all settings. Across the top, click Chat and Meet. Next to Chat, select Google Chat and next to Meet select Show the Meet section in the main menu. Click Save Changes.

Take a few minutes to learn about Integrated Gmail!

• Watch Google’s <2.5 minute Intro video.
• Read the quick list of the top 10 things to know.
• Check out this helpful infographic on which tool to use based on your communication need.
  
• Go to the Google Workspace Learning Center for Integrated Gmail to learn more.

What will happen to messages sent using Google Hangouts?

• Messages sent using Google Hangouts may appear within Google Chat and are also archived with the Chats label in Gmail. (Originally only 1:1 direct messages appeared in Chat but Google is expanding that.)
• For the time being, if you are looking for a prior message you can’t find in Google Chat or Gmail, you can continue to access Google Hangouts by going to http://hangouts.google.com or clicking the app launcher (waffle) icon within Google Workspace applications and clicking Hangouts. Google has announced plans to retire Hangouts entirely this year but a specific date is not yet available. ITS recommends accessing Hangouts ONLY if you are checking for an older message.

Want to learn more about Integrated Gmail and Google Chat/Rooms at Denison?

Join ITS for a 30 minute virtual intro session in January or February: see available sessions and register.

If you have any specific questions or issues, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Securing Wi-Fi at Home

(https://www.sans.org/security-awareness-training/resources/securing-wi-fi-home)

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