ITS has received a number of reports over the past few weeks from Denison faculty and staff with HP laptops related to sudden difficulty getting to the web sites over a wired internet connection. Generally individuals report seeing a security alert saying “Your connection is not private”.
While action is required, this is NOT a security concern. ITS has diagnosed the cause to be a recent HP update that affects how laptops connected to HP docking monitors or docking stations are recognized on the network.
The immediate workaround is to connect to the eduroam wireless network and disconnect your Ethernet cable. (Unless your Ethernet cable is disconnected, your computer will continue to try to connect to the wired network even though you have selected the eduroam wireless network.) Steps:
- At the bottom right of your screen, click the Network icon and select the eduroam option with the WiFi icon beside it. NOTE: If you are prompted for a username and password for eduroam, please instead select Denison-JoinWiFi and then go to joinwifi.denison.edu and follow the onscreen prompts to connect to eduroam.
- Disconnect the Ethernet cable that is plugged into your docking monitor or docking station from the most convenient end point.
- If the network cable runs from your docking monitor/docking station to your phone, disconnect it from the phone.
- If the network cable runs from your docking monitor/docking station to a wall jack, disconnect it from whichever end is most accessible.
To have a permanent fix put in place for your computer so you can use the wired network, please email the ITS Service Desk at servicedesk@denison.edu with the Denison inventory number of your HP laptop and several time windows when an ITS staff member could visit you on-campus to apply the fix.If you have further questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.