by ·Comments Off on Denison.edu and MyDenison Issues – Saturday 8/25/12

Update 11:50AM:

Service has been restored. Please report any continuing problems with http://www.denison.edu or http://my.denison.edu to the ITS Help Desk at helpdesk@denison.edu or 740-587-8593.

Original Post: 11:30 AM

ITS has identified that there are issues accessing the www.denison.edu web site and MyDenison (http://my.denison.edu).  Work is underway to diagnose and correct the problem and updates will be posted here.

Other services are running and are available at these URLs:

  • Denison Apps:  http://apps.denison.edu
  • Blackboard:  http://courses.denison.edu
  • DU Self-Service:  http://web4prod.denison.edu
  • Netnotes:  http://netnotes.denison.edu

by ·Comments Off on Mitchell Network Connectivity Issue – Monday 8/13/2012

Update:  Full service was restored by approximately 11AM on 8/13. If you continue to experience network connectivity problems, please contact the ITS Help Desk.

There are a couple of areas within the Mitchell Athletic Center where there are problems connecting to the wired network due to network equipment issues related to fiber work.  ITS is working to restore service as quickly as possible.  If you are having problems accessing the network and would like a call back as soon as service is restored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

by ·Comments Off on Beware: Another Email Scam – Do Not Respond to “Denison News”

The email from “info centre<info@denison.edu>” with a subject of “Denison news” is a scam. Please do not click on the link (https://docs.google.com/spreadsheet/viewform?formkey=dFB…) in the message, it is not from Denison.

If you are using Denison Apps Mail, please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. Please select that in order to report the phishing attack to Google to improve the identification and blocking of future phishing attacks.  Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please delete and DO NOT RESPOND to this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Again, this a fake email and should be reported to Google (if using Denison Apps mail) and deleted. If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Intermittent Blackboard Issues – Monday 6/4/12

Update 6/6/12: ITS has not received any further reports of Blackboard issues and believes the problem has been corrected. If you experience any problems with Blackboard, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

If you have difficulty logging in to Blackboard or experience other issues while using the system, please try clearing your web browser’s cache (see http://www.wikihow.com/Clear-Your-Browser%27s-Cache for instructions for Internet Explorer, Firefox, Safari, etc.). If the problems persist, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

by ·Comments Off on Student U: Drive Issues

Update 4/30 – 9:45AM:  Student U: drive has been restored. If you experience any problems with U: drive access, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 4/30 – 9:00AM: ITS has received reports of problems with student U: drive access and work is underway to correct the issue.

Update 4/24 – 1:35PM: Access to the student U: drives has been restored.

Original post 4/24: ITS has received reports of problems accessing student U: (Personal) drives. Work is underway to correct the problem.  Updates will be posted here.

by ·Comments Off on Blackboard Login Issues Corrected

Update 9:00AM:  The Blackboard login issue has been corrected.

Original Post:

ITS has received reports of failed attempts to log in to Blackboard due to an LDAP error.  Work is underway to correct the issue and updates will be posted here.

by ·Comments Off on Denison Apps Mail Service Unavailable for Some Users

Update 2:10PM:  Per Google’s Apps Status Dashboard, service should now be fully restored to all Gmail users.

Original Post:

ITS is receiving reports of individuals receiving a “Temporary Error (500)” when trying to log in to Denison Apps Mail.  Google has confirmed that there is an issue affecting approximately 2% of Gmail users and they are working to restore service to those affected as quickly as possible. Updates will be posted here.

Please note, you can check the status of any Google Apps service by visiting the Denison Apps Learning Center and clicking the “Apps Status Dashboard” under Quick Links on the lefthand side of the page.  If any service has a dot that is not green beside it, click the dot under the date for that service for more information.

by ·Comments Off on Network Printing and Mac Computer Lab Student Login Issues

Update 9:40AM

ITS believes these problems have been corrected. If you continue to experience any issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has received reports of problems with printing to network printers and logging into Mac computers in computer labs.  Work is underway to correct these issues and updates will be posted here.

by ·Comments Off on Banner Job Submission Issue Reported Tuesday 4/3

Update 4/3 9:44AM:

Banner and job submission have been restored to normal service.

Original Post:

The ITS Help Desk has received several reports of issues with Banner job submission this AM.  Diagnosis has revealed that the system encountered a connectivity problem at about 7 am Tuesday morning which caused job submission to be unresponsive.  ITS is working to correct the issue.  Updates will be posted here.

If you would like a call back after services are restored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.