Update 7/5 7:00PM:

All planned work is completed and services have been restored with the exception of an outstanding issue with FTP output for Focus reports (see separate NetNotes post).  If you experience any issues, please report them to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395. All non-system outage issues will be addressed on Monday AM.

Update 7/4 5:35pm: Oracle upgrades were successful and all services are back online for the evening.

Original Post:

ITS staff will be working over the holiday break (July 4th and July 5th) applying important updates to network equipment and application services. Access to any/all network services may be sporadic and limited in nature. The college is also officially closed.

Thursday July 4, 5am-5pm:

All Banner-related and Oracle-based services, including MyDenison, Self-Service, Xtender, Cognos, Focus, Smartcall, and the online directory will be unavailable while Oracle databases that serve these applications are upgraded.

Friday July 5, 6am-8pm:

Due to the electrical work being conducted across campus by Facilities Services, all services listed above are being taken offline and will be unavailable. Network connectivity will be sporadic.

ITS will be performing updates on data center equipment that will affect remote VPN access, the denison.edu website, and possibly other network services. We anticipate only a 30-minute outage between the hours of 7am and noon due to this work. However, given the electrical work being conducted around campus please remember that your connectivity may still be impeded.

Please check back for updates on this maintenance.

If you have difficulty with these services after Friday, 8PM, please email helpdesk@denison.edu. You may also call the ITS Help Desk at (740)587-6395 and leave voice mail.  Emails and voice mails sent to the help desk will be monitored periodically over the holiday weekend.

*Update 12:30 p.m.: Everything seems to be working correctly after this brief issue. ITS is continuing to monitor the situation.

Original Post:

ITS has received several reports of individuals/offices being logged out of Banner or being unable to get to DU Self-Service or submit a job through Banner. ITS is investigating the situation. If you experience any issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu to report the problem.

Update 6/14/13 11:05AM:

Power and wireless network connectivity have been restored. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have any problems.

Original Post:

Due to a power issue, wireless network connectivity is not currently available in the Mitchell track area or in Bancroft and Shannon houses. ITS and Physical Facilities are working on the problem. An update will be posted here when service is restored.

Blackboard will be down on Monday, May 20, 2013  from 7AM – noon for an update of the Blackboard database.

Update: 4/17/13 10:15AM:

ITS believes that the issue that led to the timeouts/slow load times with MyDenison has been corrected.  If you continue to experience issues, please contact the ITS Help Desk at 740-587-6395.

The problems experienced during the 9:30 course evaluation timeslot have been reported to the Provost’s office so appropriate action (including rescheduling if appropriate) can be taken.

Original Post

ITS has received several reports of timeouts or extremely slow load times when accessing MyDenison.  ITS is investigating and updates will be posted here as soon as more information is available.

Update – 6AM, 1/14/13:

All network connectivity is currently restored and stable. ITS staff is now working to bring online those servers/systems that were down for the outage.

Update – 8PM:

We continue to troubleshoot network issues with our vendor, but do not currently have an estimated time for resolution. Novell file server (U: & S: drives) access is available, as is VPN access from off-campus and Internet connectivity on-campus. At any point during troubleshooting, access to these services could be interrupted. You may get to Denison Apps email & calendar at email.denison.edu and to the Blackboard course management system at courses.denison.edu. Access to Banner, DU Self-Service, MyDenison, and the Denison web site  currently remains unavailable.

Update – 2PM:

Network troubleshooting is continuing. Network performance may be erratic and a number of services are unavailable. An update will be posted here as soon as all services are restored.

Update – 12PM:

While Denison network services were restored earlier, a further network issue occurred and they are now currently unavailable while  troubleshooting continues.

Original Post:

ALERT: Network outage Sunday 5AM to 11AM

A network issue identified today must be addressed immediately to prevent the possibility of problems when classes resume Monday. Please expect a scheduled outage, potentially affecting any or all network services, Sunday, January 13 from 5:00AM to 11:00AM. Denison Apps, including email, will remain available provided other means of accessing the same, such as a cellular data plan or off-site internet connection, are used. To access Denison Apps, please visit email.denison.edu.

If you have problems with the network or any online service after 11AM on Sunday, please report the issue to the ITS Help Desk at 740-587-6395 or  helpdesk@denison.edu.

ITS has received a number of reports of issues connecting with Banner. Work is underway to diagnose and correct the problem.

Update:

Cognos was returned to service late Sunday afternoon.  If you have difficulty with any service, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Original Post:

Sunday 1/6/13 – All Services Except Cognos Available

All services except Cognos are now available after completion of the weekend network upgrades.  An update will be posted here when Cognos is available. If you have difficulty with any other service, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

The Blackboard host site will be performing database upgrades on December 26, 2012 between 7:00AM and 3:00PM and Blackboard will be unavailable during this time. Please email the ITS Help Desk at helpdesk@denison.edu if you have trouble accessing Blackboard after the upgrade.