by ·Comments Off on MyDenison Issues – Wed. AM 4/17/13 – UPDATED

Update: 4/17/13 10:15AM:

ITS believes that the issue that led to the timeouts/slow load times with MyDenison has been corrected.  If you continue to experience issues, please contact the ITS Help Desk at 740-587-6395.

The problems experienced during the 9:30 course evaluation timeslot have been reported to the Provost’s office so appropriate action (including rescheduling if appropriate) can be taken.

Original Post

ITS has received several reports of timeouts or extremely slow load times when accessing MyDenison.  ITS is investigating and updates will be posted here as soon as more information is available.

by ·Comments Off on Small login change for Denison’s Windows 7 computers
To improve desktop management and support of Denison-owned Windows systems, beginning Thursday 3/28 a short check of the desktop management software on Windows computers will occur during the normal computer login.
  • If the desktop management software on your computer is up-to-date, you might not even notice the “black box” window that will pop-up during login. It will disappear quickly.
  • If the desktop management software on your computer needs to be patched, the “black box” window may stay open up to one minute as it connects your computer back to ITS to install the patch. This will be a one time occurrence.
    • Please do not close the “black box” window. Once the patch is installed, it closes on its own. You may open other programs while the window is open.
    • Once the patch is installed, you may notice that you start receiving other updates. You should not have to do anything for the updates to install, though some may prompt you to reboot when finished.
    • Finally, once the patch is installed, you may be prompted to complete an inventory information form for your computer. If you would take a moment, please complete and submit the form. Most of the fields are simply drop-down lists. Room number must be typed in. If your building does not appear in the list, do not be concerned – just ignore the building field and  fill in as much of the other information as possible and then click “Submit”.
Even if you normally use an Apple computer, if you go to a Windows system on campus, like in the classrooms, the check will happen when you login to the computer.  Nothing will happen on your Apple computer.
Please contact the ITS Help Desk if you have any questions or experience any issues.
ITS Help Desk

by ·Comments Off on Updated – Network outage 1/13/13, 1/14/13

Update – 6AM, 1/14/13:

All network connectivity is currently restored and stable. ITS staff is now working to bring online those servers/systems that were down for the outage.

 

Update – 8PM:

We continue to troubleshoot network issues with our vendor, but do not currently have an estimated time for resolution. Novell file server (U: & S: drives) access is available, as is VPN access from off-campus and Internet connectivity on-campus. At any point during troubleshooting, access to these services could be interrupted. You may get to Denison Apps email & calendar at email.denison.edu and to the Blackboard course management system at courses.denison.edu. Access to Banner, DU Self-Service, MyDenison, and the Denison web site  currently remains unavailable.

Update – 2PM:

Network troubleshooting is continuing. Network performance may be erratic and a number of services are unavailable. An update will be posted here as soon as all services are restored.

Update – 12PM:

While Denison network services were restored earlier, a further network issue occurred and they are now currently unavailable while  troubleshooting continues.

Original Post:

ALERT: Network outage Sunday 5AM to 11AM

A network issue identified today must be addressed immediately to prevent the possibility of problems when classes resume Monday. Please expect a scheduled outage, potentially affecting any or all network services, Sunday, January 13 from 5:00AM to 11:00AM. Denison Apps, including email, will remain available provided other means of accessing the same, such as a cellular data plan or off-site internet connection, are used. To access Denison Apps, please visit email.denison.edu.

If you have problems with the network or any online service after 11AM on Sunday, please report the issue to the ITS Help Desk at 740-587-6395 or  helpdesk@denison.edu.

by ·Comments Off on Monday 1/7/13 – All Services Available

Update:

Cognos was returned to service late Sunday afternoon.  If you have difficulty with any service, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Original Post:

Sunday 1/6/13 – All Services Except Cognos Available

All services except Cognos are now available after completion of the weekend network upgrades.  An update will be posted here when Cognos is available. If you have difficulty with any other service, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Blackboard Unavailable 12/26/12 from 7:00AM-3:00PM

The Blackboard host site will be performing database upgrades on December 26, 2012 between 7:00AM and 3:00PM and Blackboard will be unavailable during this time. Please email the ITS Help Desk at helpdesk@denison.edu if you have trouble accessing Blackboard after the upgrade.

by ·Comments Off on Print Release System Issues 12/5/12 AM

Update:

The print release system was restored to service at 9:10AM on 12/5/12.

Original Post:

ITS has received reports of problems accessing the print release system used to print in labs. Work is underway to correct the problem and updates will be posted here as soon as the problem is resolved.

For students in or near Fellows 100, please send print jobs to helpdesk@denison.edu and the Help Desk will print your job and have it available in Fellows 100A.

by ·Comments Off on Updates to Login for Web-based Services Thursday 11/29/12 at 6AM

Updated Post 8:45AM:

The Denison Wiki and VirtualEMS are now available.

Updated Post:

Two services require further updates in order for the Denison login to function – the Denison Wiki (wiki.denison.edu) and VirtualEMS (accessed by clicking “Search Current Room Reservations [EMS]” in MyDenison). An update will be posted here as soon as these services accept logins. If you would like to be notified when these services are available, please contact the ITS Help Desk (helpdesk@denison.edu; 740-587-6395).

Original Post:

On Thursday AM 11/29/12 at 6AM, ITS performed routine maintenance to update the single sign-on system used for a number of Denison web-based services. There should be no impact for end users – you should continue to be able to log in to all services as usual.

Should you have problems logging into any Denison web-based service (eg. Denison Apps, MyDenison, PeopleAdmin, Symplicity Advocate, DULink, OrgSync, Denison Wiki, VirtualEMS, etc.), please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu indicating the service you are trying to access and details of the problem experienced including any error messages received.

by ·Comments Off on Banner & DU Self-Service Redirecting to NetNotes

ITS has received a small number of reports of individuals being redirected to this page (netnotes.denison.edu) when trying to access banner.denison.edu or web4prod.denison.edu. THESE SERVICES ARE NOT DOWN. This rare problem appears to be a result of a temporary redirect that was in place on November 17th while maintenance was performed on Banner and DU Self-Service that some computers are “holding on to”.  If you experience this problem, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denision.edu for assistance. In the meantime, please try using a different web browser to access the service.