Update 8/28/13 8AM:

Updates to the MyDenison server environment were made on 8/27/13 in order to address the issues experienced earlier in the day. If you continue to experience problems with MyDenison, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 8/27/13 3:15PM

MyDenison is experiencing significant slowdowns – you may experience a lengthy delay in getting to my.denison.edu. If you are using one of the below listed services, you may wish to access the service directly. ITS is working to address this issue.

Update 8/27/13 1:30PM:

MyDenison is now available. If you continue to experience any issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has received a number of reports if difficulties loading MyDenison. ITS is working to correct the problem.  In the meantime, if you have need to check your class list/course schedule, confirm your registration, or provide emergency contact information you can access DU Self Service directly at http://web4prod.denison.edu. Your UserID is your D-number.  If you do not know your Self Service PIN, you can reset it at www.denison.edu/its and click the “How to Change Your Password” link.

• Denison Apps (email, calendar, Google Drive):  http://apps.denison.edu
• Blackboard: http://courses.denison.edu
• DU Self-Service:  http://web4prod.denison.edu
• Netnotes (aka ITS Alerts):  http://netnotes.denison.edu
• PeopleAdmin (aka HR Applicant Tracking):https://employment.denison.edu/hr/sso
• OrgSync: https://orgsync.com/cas/denison-university
• Denison People Directory (public information only):www.denison.edu/directory
• Denison Campus Calendar: www.denison.edu/calendar

The ITS Help Desk will be open on Sunday 8/25 from 11am-5pm and on Monday 8/26 – Wednesday 8/28 from 8am-6pm. If you have any computer/mobile device questions or problems, don’t hesitate to contact us!

Phone: 740-587-6395

Email:  helpdesk@denison.edu

In Person:  Fellows 100A

On Sunday 8/25 from 11am-5pm, ITS will also have staff available outside the Curtis Service Center Entrance and in Fellows 100 to assist first year students.

STUDENTS: In MyDenison, select the “Campus Resources” tab and then “Information Technology Services” and “Guide for Students” for information on connecting to Denison resources.

Updated Post 9:00AM:

Windows logins are now being processed. If you experience any issues, please contact the ITS Help Desk.

Original Post:

ITS has received a number of reports of issues logging in to Windows computers with a message saying “Processing Login to User Source”.  Investigation is underway and updates will be posted here. If you are experiencing the problem and would like to receive an update when it is resolved, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

ITS is working to diagnose and correct Mac login issues that have been reported both on-campus and off-campus. If you experience an issue logging in to your Mac, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 8/14/13 10:15AM:

The problem is resolved and Denison.edu is now available.

Original Post:

There is a temporary issue accessing www.denison.edu.  University Communications and ITS believe this issue will be resolved shortly – please check back for updates.

Other Denison web services are available.

MyDenison – my.denison.edu

Denison Apps – apps.denison.edu

Update 8/14/13 Noon:

Microsoft Office and Microsoft Windows downloads for faculty/staff home use are now available again. Please report any issues to the ITS Help Desk.

Original Post:

Due to a license supply issue, faculty and staff are currently not able to download Microsoft Office and Microsoft Windows for use on a home computer from denison.onthehub.com.  Students are not affected by this issue.  ITS is working with the vendor to replenish the license supply this week.  If you would like to be notified when downloads are once again available, please email the ITS Help Desk at helpdesk@denison.edu.

Updated 10:40AM –

ITS has checked with individuals reporting continuing issues logging in and at this point all have logged in successfully.  Please contact the ITS Help Desk with any continuing issues.

Update 9:30AM –

ITS has received reports that some individuals are continuing to have problems. We are investigating further.

Update 9:09AM –

Denison Apps Mail is now accessible. Please report any continuing issues to the ITS Help Desk at 740-587-6395.

Original Post –

ITS has confirmed problems accessing Denison Apps mail (apps.denison.edu) this AM.  This appears to be a problem on Google’s side – attempts to go to gmail.com also fail.

This appears to affect only Mail. Other components of Denison Apps such as Drive, Calendar, Groups, and Sites are available and can be accessed at their direct URLs:

• Drive – drive.google.com/a/denison.edu
• Calendar – calendar.google.com/a/denison.edu
• Groups – groups.google.com/a/denison.edu
• Sites – sites.google.com/a/denison.edu

Email can be sent and received via email clients such as a Gmail/email app on a smartphone or tablet and Apple Mail on a Mac.

More information will be posted here as it becomes available.

Update 9:15AM:

The issue with Denison Apps mail has been resolved. Email is back up and running. If you experience any additional issues, please contact the ITS Help Desk at 740-587-6395.

Update 8:40AM:

ITS has confirmed that there are continuing issues accessing Denison Apps mail (apps.denison.edu).  This appears to be a problem on Google’s side – attempts to go to gmail.com also fail.

Other components of Denison Apps such as Drive, Calendar, Groups, and Sites are available and can be accessed at their direct URLs:

• Drive – drive.google.com/a/denison.edu
• Calendar – calendar.google.com/a/denison.edu
• Groups – groups.google.com/a/denison.edu
• Sites – sites.google.com/a/denison.edu

Email can be sent and received via email clients such as a Gmail/email app on a smartphone or tablet and Apple Mail on a Mac.

More information will be posted here as it becomes available.

Original Post:

ITS has confirmed that there are issues logging into apps.denison.edu and, if successful logging in, there are issues with server timeouts when trying to send mail.  We are investigating and will post updates here as soon as they are available.

Due to web site maintenance by the vendor, the “denison.onthehub.com” site for Microsoft software will be unavailable from 7:00 to 9:30AM. A message stating the site is “temporarily unavailable”  will appear if the site is visited during this time period.