A problem with looping email messages flooded Denison’s internal email server and caused a delay in messages generated from Laniers, administrative reports, etc. The issue has been addressed and mail is now being delivered normally.
NOTE: If you experience a problem with scanning to email on a Lanier and need immediate access to the scanned file, please scan again to your LAN Inbox.
Update:
Google posted that the problem was resolved at 4:18PM on 10/1/13. If you experience problems, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu
Original Post:
ITS has received several reports of individuals having trouble either reaching their Denison Apps Calendar or saving events on their Denison Apps Calendar. At 4:08PM, Google reported that they are investigating issues with Google Calendar and will provide updates as they become available. To see these updates, please visit the Google Apps Status Dashboard and click on the icon for Google Calendar in the 10/1/13 column (currently an orange dot).
Per Denison’s Blackboard host site, there was a very brief (approximately 6-minute) Blackboard outage around 1:15PM this afternoon which resulted in a “Blackboard is temporarily unavailable” error. The issue has been corrected. If you experience any Blackboard problems, please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 9/24/13:
As of 10PM last night, Google updated their Google Apps Status Page to indicate that the issues were fully resolved.
Original Post:
Google has reported service issues on its Google Apps Status Page today. These issues may affect Gmail, Documents, and Presentations and may result in significant email delays. As of 3PM, Google hoped for resolution of the issues within an hour. Our email administrators caution that even once the problem is corrected, it may take some time for backed up emails to deliver.
FYI – Denison’s Internet Service Provider, Oarnet, has reported that they are experiencing a tremendous surge in network traffic which has maxed out connections for a number of clients. This same experience has been reported by other higher education institutions using other Internet Service Providers and appears to be related to the release of iOS 7 at 1PM this afternoon.
To date, ITS has not received reports of or experienced network performance issues.
What is BitTorrent?
A peer-to-peer protocol commonly used in the practice of sharing copyrighted music, video, and other files across the Internet.
What has changed?
BitTorrent network traffic is no longer permitted through Denison’s Internet firewall.
Why?
Denison regularly receives cease-and-desist notices from agencies representing DMCA, RIAA, MPAA, Sony, HBO and others. During the last academic year, there were 138 notices processed. During the 2011-2012 academic year, there were 280 notices processed.
The administrative effort required to process notifications and to curtail student behavior related to illegal file sharing costs Denison an estimated 250 personnel hours last year. Additionally, BitTorrent is one of the top 5 Internet bandwidth consumers on the campus network. This contributes to slower overall network performance.
Getting Help
For more information regarding Denison’s policy on peer-to-peer file sharing activities and to access an impressive list of legal sources of online content, see http://denison.edu/forms/its-
Update:
The MyDenison server update work was completed by 6PM on 8/27. If you experience problems with MyDenison, please report them to the ITS Help Desk.
Original Post:
At 5:30PM, ITS will make adjustments to the MyDenison servers to address availability and performance issues that occurred today. MyDenison should be available again by 6:00PM.
During this time period, if you have need to check your class list/course schedule, confirm your registration, or provide emergency contact information you can access DU Self Service directly at http://web4prod.denison.edu. Your UserID is your D-number. If you do not know your Self Service PIN, you can reset it at www.denison.edu/its and click the “How to Change Your Password” link. Additional services may be accessed directly via these URLs:
Update 8/28/13 8AM:
Updates to the MyDenison server environment were made on 8/27/13 in order to address the issues experienced earlier in the day. If you continue to experience problems with MyDenison, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 8/27/13 3:15PM
MyDenison is experiencing significant slowdowns – you may experience a lengthy delay in getting to my.denison.edu. If you are using one of the below listed services, you may wish to access the service directly. ITS is working to address this issue.
Update 8/27/13 1:30PM:
MyDenison is now available. If you continue to experience any issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
ITS has received a number of reports if difficulties loading MyDenison. ITS is working to correct the problem. In the meantime, if you have need to check your class list/course schedule, confirm your registration, or provide emergency contact information you can access DU Self Service directly at http://web4prod.denison.edu. Your UserID is your D-number. If you do not know your Self Service PIN, you can reset it at www.denison.edu/its and click the “How to Change Your Password” link.
The ITS Help Desk will be open on Sunday 8/25 from 11am-5pm and on Monday 8/26 – Wednesday 8/28 from 8am-6pm. If you have any computer/mobile device questions or problems, don’t hesitate to contact us!
Phone: 740-587-6395
Email: helpdesk@denison.edu
In Person: Fellows 100A
On Sunday 8/25 from 11am-5pm, ITS will also have staff available outside the Curtis Service Center Entrance and in Fellows 100 to assist first year students.
STUDENTS: In MyDenison, select the “Campus Resources” tab and then “Information Technology Services” and “Guide for Students” for information on connecting to Denison resources.
Updated Post 9:00AM:
Windows logins are now being processed. If you experience any issues, please contact the ITS Help Desk.
Original Post:
ITS has received a number of reports of issues logging in to Windows computers with a message saying “Processing Login to User Source”. Investigation is underway and updates will be posted here. If you are experiencing the problem and would like to receive an update when it is resolved, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.