Installation of new Canon Copy/Scan/Print devices began the week of 7/17/17 to replace our old Lanier MFD/copiers. The installation is being performed by Gordon Flesch Company, Inc. which will provide ongoing service and supplies.

Your department should have received a notification of the scheduled installation date from Dena Speranza on July 14, 2017.

After the Canon device is installed in your department, you will need to install it from printers.denison.edu (on a Windows computer, please use Internet Explorer; on a Mac, please use Safari). You can find the new device name on signage beside the device.

If you have a personal Mac computer, before you can install the printer from printers.denison.edu you will need to install the Canon print drivers from MyDenison (go to My Apps and select Software Downloads for Faculty/Staff then Canon Multi-function Device Drivers). ITS has distributed these drivers to Denison-owned Mac computers.

For cost-savings and sustainability reasons, the Canon multi-function devices are set to print in Black & White and double-sided by default. ITS strongly encourages you to use the default settings whenever possible. Should you need to adjust these settings for a given print job or jobs, please see the instructions for adjusting print settings on Mac or Windows.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

The below email was sent to faculty/staff on Friday 5/12. The ITS Help Desk has since received a number of reports of failed updates and is working to investigate these as quickly as possible. ITS will be directly contacting those who our records show have computers missing the Windows patch that protects against the current ransomware attack and will address those as the top priority.

EMAIL SENT FRIDAY PM 5/12/17
Subject: [DUFacStaff] ALERT – PLEASE TAKE ACTION – Global Ransomware Attack on Windows PCs

To all campus Windows PC users:

Summary
We have been alerted to a worldwide ransomware attack on Windows pcs going on right now. Windows computer users need to immediately apply patches and reboot their computer if their system updates are out of date.

Detail
This attack began around 3:00PM today. It exploits a vulnerability in what appears to be all Windows operating systems. Windows systems (PCs and servers) that do not have current security patches are vulnerable to this cyber attack which could lock down and encrypt your computer hard drive until a ransom is paid. Once a single person clicks on the phishing message, the virus could spread throughout the entire network.

ITS has scanned all computers on campus (with the exception of personally managed systems) and have found 81 computers across campus that have downloaded the Windows updates, but have not taken the time to apply the updates.

It is CRITICAL that you verify that your PC has applied the most recent Windows operating system security update in order to secure your system and university data.

If you are running Windows 7 – Click start, type “windows update” in the search box, then click “Windows update” in the search results. In the left pane click “Check for updates”.

If you are running Windows 10 – Click the “Search Windows” icon next to the start button, type “check for updates” and click the result of the same name. On the window that appears, click “check for updates”.

For questions, please contact the ITS Help Desk 740.587.6395 or helpdesk@denison.edu. Staff will be available Monday morning to assist.

PS: Check your home computers also!

UPDATE: 5.3.17 6:30PM  As of 5:30PM EST Google has fixed the issue that caused a worldwide sophisticated phishing attack today.

Google spokesperson reports, “We have taken action to protect users against an email impersonating Google Docs, and have disabled offending accounts. We’ve removed the fake pages, pushed updates through Safe Browsing, and our abuse team is working to prevent this kind of spoofing from happening again.”

This Google docs phishing email worked like this: You get an email saying someone added you to a Google Doc; click this link to view it. That takes you to a legitimate account screen, listing all the Google accounts you’re logged into. From there, you choose the one you want to use to view the document (or log in, if you weren’t already authenticated in your browser). There, a malicious service called “Google Docs” awaits, asking for privileges to access your account, your contacts, your password rests, your emails, everything.

Both Google and Denison ITS are working on cleaning up any account who has “Google Docs” showing as an app connected to your Denison account.  However, ITS recommends that you also take the following action to verify your account.

If you already clicked this type of link today (or any day), go to the Permissions page of your Google account and revoke access to the service called “Google Docs.”  Then, we recommend that you change your password.

source: google, www.wired.com, www.theverge.com

5.3.17 3:30PM ITS has received a flood of reports of scam email messages from Denison accounts titled “(Denison Account) has shared a document on Google Docs with you”. Please DO NOT click the “Open in Docs” link in this message. ITS is working to block these scam messages. If you did click on this link, please follow the steps in this FAQ including changing your BigRedID password immediately: http://apps.denison.edu/helpdesk/faq3422.

If you are being prompted to update Java, ITS recommends that you do NOT update Java at this time. Choose the “Later” or “Run” option when prompted.

If you have already updated Java to the new update (update 131):

• If you copy/paste into Banner, you will want to roll back to the prior Java update. Please contact the ITS Help Desk to request assistance doing so.
• If you do NOT copy paste into Banner, you can use update 131 but will need to need to adjust your Java security settings. Please see this ITS Help Desk Online FAQ for instructions: http://apps.denison.edu/helpdesk/faq4552.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update: 6:45 AM – MyDenison is available for use.

Original Message:

4/2/17 – 10:00 PM – ITS has received and confirmed a report that MyDenison is currently down. Attempts to access it yield a “Bad Gateway” error. ITS technicians have been notified and will address the issue as soon as possible. In the meantime, you can access the following services directly via these URLs:

Denison Apps (email, calendar, Drive, etc.) – https://apps.denison.edu
Blackboard – https://courses.denison.edu
Self Service – http://ssb.denison.edu (requires D-number and 6-digit Self Service PIN)

Banner – (banner.denison.edu) – (VPN required for off-campus access)

NoteBowl – (notebowl.denison.edu)

ITS has released a number of Windows updates to faculty/staff computers. Your computer should check for those overnight at 3AM or the next time you turn your computer on after that. It will automatically download the updates but will not apply them until you shut down or restart your computer. You will be able to tell that updates are waiting to be installed because the options that you see when you click the Start button and select “Power” will change from “Restart” to “Restart and Update” and from “Shutdown” to “Update and Shutdown”. While it may vary by computer based on pending updates, ITS anticipates that the update process should take about 10 minutes. If you choose “Update and Shutdown”, it will take approximately 5 minutes to install updates upon shutdown and 5 minutes to configure the updates when you turn the computer back on.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

On Monday 3/27/17 at 4:30PM, ITS released a command that will check for Apple Software Updates and prompt you to apply them to your computer either now or later. The screen is titled “Management Action” and the dropdown list above the “Submit” button allows you to “Start Now” or select a time interval to delay the updates to a more convenient time if you are in the middle of something and do not want to risk having to restart your computer. While the behavior will vary according to the updates pending for your computer, it likely will take 5-20 minutes for updates to install. If your computer needs to restart, you will receive a notification before the computer restarts giving you a 5-minute warning when the restart will take place.

Mac Update Prompt

ITS strongly encourages you to accept the prompt to update as soon as possible. If updates are not applied by Monday 4/10/17 at 4:30 pm, it will automatically install and restart your computer if the updates require it.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.