Update 2/8/19 ~9:00AM:

The issue is believed to be resolved with the reinstallation of Chrome on computers that were missing it. No further reports of issues were reported Thursday afternoon. If you find that Chrome is missing from a computer, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 2/7/19 Noon:

ITS has received a number of reports and confirmed an issue with Google Chrome being removed from some Denison Windows computers. The reported instances have largely been in eclassrooms/labs with isolated instances associated with faculty/staff computers.

For eclassroom/lab computers, ITS has taken steps to reinstall Google Chrome. If you find that Google Chrome is missing in an eclassroom/lab, please report it to the ITS Help Desk at 740-587-6395.

Should you experience this on your faculty/staff Denison computer, we ask that you report it to the Help Desk including the Denison inventory sticker number (on a white tag with red lettering, number preceded by “CS”) so we are aware of the issue but to restore it most quickly we recommend you go to Google Chrome’s download page at https://www.google.com/chrome/ and reinstall.

The email titled “Fwd:” pretending to be from “Adam Weinberg” with a from address of “president.1691 at gmail.com” is a scam.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

UPDATE 1/10/2019 5:28PM:

Duo has confirmed that a fix has been implemented and they believe the issue to be resolved. Duo will be monitoring to ensure that this is the case. If you experience continued issues with Duo, please check the Duo Status page (https://status.duo.com/) to see if there are current issues before trying to log in again.

UPDATE 1/10/2019 5:20PM:

Duo appears to now be responding normally. If you have been holding off on logging in, we believe you will now be successful. However, we are awaiting confirmation from Duo that the problem has been fully resolved before changing the status to resolved. If you do not receive a push after one or two tries, please hold off until this post is updated again.

ORIGINAL POST:

ITS has received several reports of individuals who have been unable to approve logins through Duo because a push or call is never received. Duo has confirmed that they are experiencing latency issues and are working to resolve them as quickly as  possible. This post will be updated as soon as the problem is resolved. If you need immediate access to a system and are seeing the Duo prompt and are finding you cannot approve your login, please contact the ITS Help Desk at 740-587-6395 so we can provide a workaround. If you get the Help Desk voicemail, please leave a message including a phone number where we can reach you and we will reply as soon as possible.

As widely reported in the news, on Thursday 12/13/18 a number of schools, colleges, and businesses reported receiving emails warning of the presence of a bomb and demanding bitcoin payment to stop detonation (see Reuters article). There has been no evidence that these were credible threats.

To the best of our knowledge, these emails were NOT received by Denison community members.

However, due to the rash of recent email scams, especially a number demanding bitcoin payment, ITS wanted to provide a reminder to:

• NOT click on links or open attachments in any suspicious or threatening email.
• Report any emails that cause concern to the ITS Help Desk at helpdesk@denison.edu. If immediate concern concerning physical safety is involved, contact the Denison operator at 740-587-0810.
• In Gmail, use the “Report Phishing” and “Report Spam” options available from the “More” button (3 vertical dots next to the reply button) to report scam emails to Google to aid in detection and prevention of delivery of those types of messages in the future.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

The email titled ” [ACTION REQUIRED] Denison University Policy Guidelines For All Employees” with a from address of “rusty.jones@principia.edu” and “LETTER FROM THE PRESIDENT ADAM S. WEINBERG” in the body is NOT legitimate.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to this.

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

Update 11/29/18:

ITS has completed the distribution of 2019 licenses to faculty with 2018 licenses and has notified students of the availability of 2019 licenses if SPSS will be needed beyond 12/29/18. If you have not received a 2019 SPSS license code and need one, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Update 11/28/18:

ITS has updated the SPSS license server to reflect the 2019 license, so all Denison desktop computers are now receiving the 2019 license. ITS is in the process of distributing individual SPSS licenses to faculty that have 2018 licenses as well as notifying students who have 2018 licenses of the availability of 2019 licenses upon request. That should be complete by end of day 11/29/18.

Original Post:

Denison’s current SPSS licenses expire on 11/30/2018 with a 30-day grace period after that. The renewal agreement has been completed and the 2019 license codes are expected soon. ITS will update the network license server and distribute new codes as soon as they are available – likely by 12/7/18. In the meantime, while you will see a license alert in SPSS you can disregard that. SPSS will continue to function with the current license until 12/29 so there will not be any gap in SPSS availability.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Google released a new look and features for Gmail several months ago and began encouraging users to switch. The “old look” has now gone away entirely. While you can no longer revert to the “classic” Denison Apps email interface, you can adjust your inbox display settings by clicking the Settings icon at the top right of your Inbox list and selecting “Display density” and adjusting as desired. To learn more about the new features, please see https://support.google.com/a/answer/7684334?hl=en.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.