Update:

ITS has been monitoring closely and no further issues have surfaced through monitoring or been reported. If you experience any problems getting to the BigRedID login page for MyDenison, Denison Apps, Banner, eProcurement, etc., please report the issue to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 3/5/19 Noon:

ITS has received and confirmed reports of sporadic difficulties logging in to services that use the BigRedID login page such as MyDenison, Denison Apps, Banner, Self Service, eProcurement, etc. ITS staff are investigating and working to correct the issue as soon as possible. Updates will be posted here when available.

 

DialPad has released a new version of the Dialpad Windows app, version v17.100.2, which reduces the amount of system resources the app uses. ITS recommends you check your Dialpad app and update it if needed. To do so, open the Dialpad app and click the dropdown arrow in the top right corner next to your name, phone number, and profile icon. Look at the bottom of the menu that appears under Help and before Logout. If it says “Version 17.100.2” you are on the latest version. If it lists Update as an option, please select that.

Mac Note: If you use the Mac Dialpad app and would like to update, please open the Dialpad app and then click Dialpad in the Apple menu bar and Check for Update. Then click the dropdown arrow in the top right corner next to your name, phone number, and profile icon. Look at the bottom of the menu that appears under Help and before Logout. If it says “Version 17.100.2” you are on the latest version. If it lists Update as an option, please select that.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

ITS has received a number of reports from individuals who are finding that Banner unexpectedly stops functioning and closes in the middle of use, often with a “Service Invocation Error”.

If you are experiencing this problem, please report it to the ITS Help Desk at helpdesk@denison.edu including the name(s) of the form(s) you are using when the issue occurs.

To minimize the occurrence of the problem:

  1. When you are finished using Banner, make sure to “Sign Out” by clicking the padlock icon in the leftmost panel before you close the tab/window. Do NOT just “x” out of the tab/window!
  2. Please use an incognito window in Chrome (click the Chrome menu icon (3 vertical dots) in the top right corner and select “New Incognito Window” from the menu that appears. This will ensure you have a “fresh” browser experience without any old cached browser files that may cause problems.
  3. Please do not use bookmarks to access Banner. Instead type “banner.denison.edu” into the browser address bar.

ITS is working to diagnose and correct the root issue. Updates will be posted here.

For any further questions or issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 2/8/19 ~9:00AM:

The issue is believed to be resolved with the reinstallation of Chrome on computers that were missing it. No further reports of issues were reported Thursday afternoon. If you find that Chrome is missing from a computer, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 2/7/19 Noon:

ITS has received a number of reports and confirmed an issue with Google Chrome being removed from some Denison Windows computers. The reported instances have largely been in eclassrooms/labs with isolated instances associated with faculty/staff computers.

For eclassroom/lab computers, ITS has taken steps to reinstall Google Chrome. If you find that Google Chrome is missing in an eclassroom/lab, please report it to the ITS Help Desk at 740-587-6395.

Should you experience this on your faculty/staff Denison computer, we ask that you report it to the Help Desk including the Denison inventory sticker number (on a white tag with red lettering, number preceded by “CS”) so we are aware of the issue but to restore it most quickly we recommend you go to Google Chrome’s download page at https://www.google.com/chrome/ and reinstall.

The email titled “Fwd:” pretending to be from “Adam Weinberg” with a from address of “president.1691 at gmail.com” is a scam.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

UPDATE 1/10/2019 5:28PM:

Duo has confirmed that a fix has been implemented and they believe the issue to be resolved. Duo will be monitoring to ensure that this is the case. If you experience continued issues with Duo, please check the Duo Status page (https://status.duo.com/) to see if there are current issues before trying to log in again.

UPDATE 1/10/2019 5:20PM:

Duo appears to now be responding normally. If you have been holding off on logging in, we believe you will now be successful. However, we are awaiting confirmation from Duo that the problem has been fully resolved before changing the status to resolved. If you do not receive a push after one or two tries, please hold off until this post is updated again.

ORIGINAL POST:

ITS has received several reports of individuals who have been unable to approve logins through Duo because a push or call is never received. Duo has confirmed that they are experiencing latency issues and are working to resolve them as quickly as  possible. This post will be updated as soon as the problem is resolved. If you need immediate access to a system and are seeing the Duo prompt and are finding you cannot approve your login, please contact the ITS Help Desk at 740-587-6395 so we can provide a workaround. If you get the Help Desk voicemail, please leave a message including a phone number where we can reach you and we will reply as soon as possible.

 

As widely reported in the news, on Thursday 12/13/18 a number of schools, colleges, and businesses reported receiving emails warning of the presence of a bomb and demanding bitcoin payment to stop detonation (see Reuters article). There has been no evidence that these were credible threats.

To the best of our knowledge, these emails were NOT received by Denison community members.

However, due to the rash of recent email scams, especially a number demanding bitcoin payment, ITS wanted to provide a reminder to:

  • NOT click on links or open attachments in any suspicious or threatening email.
  • Report any emails that cause concern to the ITS Help Desk at helpdesk@denison.edu. If immediate concern concerning physical safety is involved, contact the Denison operator at 740-587-0810.
  • In Gmail, use the “Report Phishing” and “Report Spam” options available from the “More” button (3 vertical dots next to the reply button) to report scam emails to Google to aid in detection and prevention of delivery of those types of messages in the future.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

 

The email titled ” [ACTION REQUIRED] Denison University Policy Guidelines For All Employees” with a from address of “rusty.jones@principia.edu” and “LETTER FROM THE PRESIDENT ADAM S. WEINBERG” in the body is NOT legitimate.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to this.

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

 

Update 11/20/18 3:00PM:

The issue is now resolved. If you continue having trouble logging into LastPass, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 11/20/18 11:00AM:

ITS received and confirmed a report of problems accessing LastPass. The LastPass status page indicates that there is an issue affecting U.S. logins that engineers are currently troubleshooting. This post will be updated as soon as more information is available.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.