by ·Comments Off on ITS Help Desk Tip: Take Advantage of Online Software Training Resources!

Are you seeking to learn Adobe Photoshop? Master data analysis in Microsoft Excel? Create a Google Form?

There are a wide variety of online training resources that can help! Please see the MyDenison Online Software Training Resources page for a starter list. If you have other resources you’d like to recommend to the community, please send those suggestions to the ITS Help Desk at helpdesk@denison.edu for potential inclusion on that page.

As you’ll see on the Online Software Training page, one excellent resource is Lynda.com which provides content across a wide variety of technology and business topics. Many libraries provide access to Lynda.com at no cost. This includes the Granville Library which issues library cards to any resident of the state of Ohio and to Denison students. Please visit the Granville Library web site for more information about accessing Lynda.com and/or obtaining a Granville Library card.

For tips on signing in to Lynda.com on a computer or mobile device using a library card, see this ITS Help Desk Online FAQ: http://apps.denison.edu/helpdesk/faq5942.

NOTE: You can check out the Lynda.com catalog and a couple of the initial videos in each course WITHOUT signing in to Lynda.com. To go further, you will need to sign in. A sampling of Lynda.com tutorials include:

  • Windows 10 Tips and Tricks
  • Windows 10 October 2018 Update New Features
  • macOS Mojave New Features
  • Creating Accessible PDFs
  • Adobe Photoshop CC 2019 One-on-One: Fundamentals
  • Video and Audio for Designers with (Adobe) Creative Cloud
  • Building a Portfolio with Adobe Portfolio
  • Project Management Foundations
  • Time Management Fundamentals

To view the full catalog, visit www.lynda.com.

by ·Comments Off on RESOLVED – UNPLANNED OUTAGE: Performance Issues with Google Services on Sunday PM 6/2/19

On Sunday 6/2/19 around 3:00PM EST, Google reported issues with slow performance or intermittent errors with the majority of Google Services including Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets, Google Slides, Google Forms, YouTube, Google Cloud, and more. According to the G Suite Apps Status Dashboard, the issues which related to high levels of network congestion in the Eastern US were resolved by about 7:30PM EST yesterday. If you experience problems with Google services today, please report the issue to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on RESOLVED – Unplanned Outage: Denison E-procurement Issues Reported on 5/21/19

Update 5/24/19 9:30AM

The eprocurement system vendor identified the cause of the performance issues and took steps to address it. Since no further issues have been reported, this alert is being flagged as resolved. If you experience problems with the e-procurement system, please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can notify the vendor.

Update 5/22/19 2:45PM

The eprocurement system vendor reports that the performance issues appear to have subsided. They are continuing to work to identify and correct the root cause. If you experience problems with the e-procurement system, please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can notify the vendor.

Update 5/22/19 7:30AM

The e-procurement system vendor has been working to address the performance issue which is causing the intermittent errors and slowness to occur. This post will be updated as soon as vendor provides notification that the issue is resolved. In the meantime, if an error occurs please try the system again in 5-10 minutes as the problems are intermittent.

Original post 5/21/19 2:00PM

ITS has received several reports of issues with the e-procurement system including error messages, slowness, or the system unexpectedly closing your user session. The cause is under investigation and updates will be posted here as soon as more information is available.

by ·Comments Off on RESOLVED: Unplanned Outage – Applicant Tracking System Currently Unavailable

Updated Post 5/6/19 7:00PM

The vendor indicated the issue would be resolved by end of day today and the Applicant Tracking system appears to be functioning as expected. Should you continue to experience problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 5/6/19 3:00PM

The Applicant Tracking system is currently not functioning as expected, yielding either an error message or an only partially loaded page. Human Resources is contacting the vendor and this post will be updated as soon as the Applicant Tracking system is restored to normal operation.

 

by ·Comments Off on ITS Recommends Checking and Training Your SPAM Folder in Your Denison Apps Email Account

Google is constantly working to improve their SPAM detection techniques.This can result in some “false positives” where emails that you do not consider SPAM wind up in your SPAM folder. ITS has received a couple reports of instances of staff finding a small number of legitimate emails in SPAM recently. We recommend you take a quick look through your SPAM folder to see if there are any messages there that you do not consider SPAM. Should you find any, please open the message and choose the “Report Not Spam” button in the bar at the top of the message which explains why the message is in the SPAM folder.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on RESOLVED – Issues Calling from Dialpad to Denison Phone Numbers Ported to CBTS Today

*Update 5:00 PM 3/20/19 – This issue has been resolved. Calls from those using Dialpad now correctly reach individuals using CBTS phones.

ITS has received and confirmed a report of calls made from Dialpad to numbers ported to CBTS today ringing through the Dialpad app instead of the CBTS phone system. ITS is working with Dialpad to address and correct the problem. In the meantime, if you are using Dialpad and need to contact someone in the following offices:

Advancement, Annual Fund, Controller’s Office, Finance & Management, First Year Programs, Gift Planning, Major Gifts, Office of the President, and a few other individuals in ITS and Institutional Advancement

Please either use your mobile phone or call and leave a voicemail message requesting a callback. The person should receive an email notification with your voicemail and can then call you back.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

by ·Comments Off on BEWARE: Targeted Email Impersonation Scam Campaign Continues with Fake Denison Faculty/Staff Emails

Update 3/19/19:

The impersonation scam attempts are continuing. Please be very wary of any emails that start out with a casual question like “Are you available now” and look closely at the “From:” email address. We are continuing to see reports of scam emails sent from “BigRedID.denison.edu@gmail.com” addresses, but have also seen fake emails from other services like “BigRedID@outlook.com” and other unpredictable patterns. Please see the note below for more information on this scam and how to detect and handle scam emails.

Original Post:

On Wednesday 2/20/19, ITS received reports of scam emails purporting to be from two different department chairs but coming from email addresses that were “BigRedID.denison.edu@gmail.com” NOT legitimate Denison email addresses (“BigRedID@denison.edu“). The emails contained legitimate looking signature blocks that appear to have been copied from the public Denison web site directory/pages. The reports came from members of the respective departments indicating the scammers are taking care to target the audience to maximize the chance of response.

The scam starts off with a very informal question like “Are you at the office” and, once a response is received, proceeds to request purchase of gift cards and then sharing of the gift card numbers (and therefore the associated money).

ADVICE: When you receive an email, look closely at the FROM address. Does it come from a “denison.edu” address? If “gmail.com” or anything other than “denison.edu” is after the “@” sign, be very suspicious of the email.

If you see the pattern of “BigRedID.denison.edu@gmail.com“:

  • Send the message to the ITS Help Desk so that emails to and from the scam email address can be blocked:
    Select the 3 vertical dots next to the Reply button and choose “Show Original” and then click the “Copy to Clipboard” button. Compose a new message to “helpdesk@denison.edu” and paste the contents into the message body and send the message.
  • Report the email as phishing to Google to aid in future detection of scam emails:
    In the original email, select the 3 vertical dots next to the Reply button and choose “Report Phishing”.

If you have questions/concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

by ·Comments Off on Updated: Unplanned Outage – Intermittent Issues Loading BigRedID Login Page for Single Sign-on Services like MyDenison

Update:

ITS has been monitoring closely and no further issues have surfaced through monitoring or been reported. If you experience any problems getting to the BigRedID login page for MyDenison, Denison Apps, Banner, eProcurement, etc., please report the issue to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 3/5/19 Noon:

ITS has received and confirmed reports of sporadic difficulties logging in to services that use the BigRedID login page such as MyDenison, Denison Apps, Banner, Self Service, eProcurement, etc. ITS staff are investigating and working to correct the issue as soon as possible. Updates will be posted here when available.

 

by ·Comments Off on Faculty Staff Using the Dialpad App on Windows Computers – Check for Update!

DialPad has released a new version of the Dialpad Windows app, version v17.100.2, which reduces the amount of system resources the app uses. ITS recommends you check your Dialpad app and update it if needed. To do so, open the Dialpad app and click the dropdown arrow in the top right corner next to your name, phone number, and profile icon. Look at the bottom of the menu that appears under Help and before Logout. If it says “Version 17.100.2” you are on the latest version. If it lists Update as an option, please select that.

Mac Note: If you use the Mac Dialpad app and would like to update, please open the Dialpad app and then click Dialpad in the Apple menu bar and Check for Update. Then click the dropdown arrow in the top right corner next to your name, phone number, and profile icon. Look at the bottom of the menu that appears under Help and before Logout. If it says “Version 17.100.2” you are on the latest version. If it lists Update as an option, please select that.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Unplanned Service Issue – Banner “Service Invocation Error” and Related Problems

ITS has received a number of reports from individuals who are finding that Banner unexpectedly stops functioning and closes in the middle of use, often with a “Service Invocation Error”.

If you are experiencing this problem, please report it to the ITS Help Desk at helpdesk@denison.edu including the name(s) of the form(s) you are using when the issue occurs.

To minimize the occurrence of the problem:

  1. When you are finished using Banner, make sure to “Sign Out” by clicking the padlock icon in the leftmost panel before you close the tab/window. Do NOT just “x” out of the tab/window!
  2. Please use an incognito window in Chrome (click the Chrome menu icon (3 vertical dots) in the top right corner and select “New Incognito Window” from the menu that appears. This will ensure you have a “fresh” browser experience without any old cached browser files that may cause problems.
  3. Please do not use bookmarks to access Banner. Instead type “banner.denison.edu” into the browser address bar.

ITS is working to diagnose and correct the root issue. Updates will be posted here.

For any further questions or issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.