by ·Comments Off on Completed: Planned Outage: Network Maintenance 6/29/17 5-7 am

Update: 6/29/17 6:30 am

ITS has completed network maintenance. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 6/29/17 from 5:00 – 7:00 am which may result in the loss of the wired or wireless network in the following locations:

Knapp Hall

Gilpatrick House

Hayes Hall

Wright Hall

Mitchell Center

Lamson Lodge

Shannon House

Bancroft House

Dustin Cabin

Talbot Hall

Burton Morgan

Doane Dance Building

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Service Disruption for Dialpad

Update 6/7/2017 6:10 pm: Dialpad is now fully operational. If you have trouble making or receiving calls on the Dialpad app on your computer, please log out of the Dialpad app and then log back in. If you continue to experience problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 6/7/2017 4:50 pm: Dialpad calling is currently unavailable. Dialpad is aware of the issue and is working to resolve it as soon as possible. Please let us know if you have any questions or concerns by contacting the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

by ·Comments Off on Resolved: Service Disruption for Dialpad

Update 4/3/2017 10.24 am

We believe that the partial service disruption for Dialpad related to the “Executive-Assistant” pairing has been resolved. Please call the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you are still experiencing issues.

Thank you!

Original Post:

We have reports that external calls from “Assistants” to their “Executives” seem to be dropping calls. We are working with Dialpad to resolve this issue as soon as possible. In the meantime, please remove the “executive-assistant” pairings to be able to transfer to your executives.

Please let us know if you have any questions or concerns by calling the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu

Thank you!

by ·Comments Off on Resolved: Brief Network Outage – Network Service Interruption for East Campus

A core piece of network equipment going down for a brief period in Shaw Hall has resulted in the loss of wired, wireless networks and phones on the east end of campus. The following buildings were impacted:

Shaw Hall

Beth Eden

Crawford

Beaver

Sheperdson

Lamson-lodge

Mitchell center

Huffman Hall

Dustin Cabin

Sawyer

East Hall

Whisler Hall

Gilpatrick House

Bancroft

Observatory

If you are still experiencing trouble after this time please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for South Campus

Update 2:00 pm 3/15/2017

Network has returned to the south campus.

Please call ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu if you are experiencing any issues.

 

Update 12:55 pm 3/15/2017

Technical Services identified a network outage in Burke that is causing network to be down for most of south campus. We are looking into the issue and will give an update when one is available.

Buildings impacted:

Bryant

Cinema House

Burke

Stone

Mulberry

Ace Morgan Theatre

King Hall

Delta Gamma

Tri Delta

Monomoy

Monomoy Annex

Original Post:

Technical Services has identified network outage in Burke Hall and the Steam Plant due to power maintainance in Burke. This outage should be resolved in a a couple of hours.

Please call the ITS helpdesk at 740-587-6395 or email us at helpdesk@denison.edu if you have any other questions or concerns.

 

Thank you.

by ·Comments Off on Resolved: Network Outage in Bryant Arts Center

Update 1/24/2017 3:30 pm

All network equipment is back to normal operation.  Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Thank you

Original Post

1/24/2017 3:00 pm

We are currently experiencing disruptions on the network in the Brant Arts Center which we believe is due to a power outage and are investigating. Our technicians are looking into this to resolve this issue as soon as possible. We will update this post as soon as we have an update.

Please contact the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu for any questions or concerns.

Thank you.

by ·Comments Off on Dialpad – Audio Settings

 

We have recently been alerted that the audio settings in the Dialpad app under “App Settings” gets defaulted on a computer reboot or after a prolonged duration of sleep. For consistency and better audio quality of calls, please ensure that the microphone and speakers are selected to the appropriate USB headset.

One way to get around this is to set the audio settings as mentioned in the link below:

http://dialpad.denison.edu/home/training/setup——headset-and-audio-setup-mac–windows

We are working closely with Dialpad to resolve this issue and will update this post as soon as we have an update.

Please do let us know if you have any questions or concerns by contacting us at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on *Resolved* Outage – Dialpad Deskphones not Ringing

Update: 11/14/2016 1:45 pm

This issue has been resolved. If you continue to face any issues please contact the helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

Monday 11/14/2016: 10:00 am

We have been informed that incoming calls are not ringing on the Dialpad deskphones and can be answered only from the Dialpad application on your computer.

We have informed Dialpad of the issue and are working towards resolving this issue. If you are facing this issue, please try the following:

  1. Navigate to “Settings” on your deskphone

  2. Press “Reboot” to reboot the phone. Press “OK” to confirm the reboot.

We will update this post as soon as have an update. Please contact the ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu if you have any questions or concerns.

Thank you.

by ·Comments Off on Resolved – Outage: Old PBX Phone System

Update 10/19/2016 11:30 am

We were informed that as of 11.30 am this morning, the issue seems to have resolved.

The rectifier at the switch tripped and a reset resolved the issue. All phones should now be functional.

Please let us know if you have any issues by calling 740-587-6395 or email us at helpdesk@denison.edu

Thank you

Tuesday 10/18/2016 10.30 am

We were informed this morning that the entire PBX (old Telephone system) seems to be down. During this period, all phone lines to the old phones will be dead (no dial tone).  However, Dialpad is functional and can be used to make and receive phone calls without any issues.

We will update Netnotes as soon as we have more information.

Please let us know if you face any issues by calling 740-587-6395 or email us at helpdesk@denison.edu

Thank you

by ·Comments Off on *Resolved* Dialpad Outage

Monday 10/3/2016 4:30 pm

There was Dialpad outage earlier today which affected call routing to the Dialpad data center. The outage lasted around 45 minutes, from 2:45 PM to 3:30 PM EST. We received many reports of call quality or call connection issues during this time period. The outage would have contributed to a multitude of issues, ranging from inability to connect calls to very long ringing and/or pick-up.

The outage was a human process error, associated with a maintenance window – all traffic has been restored and operations are once again stable. Dialpad will continue monitoring to see if any residual issues arise.

If you continue to experience Dialpad issues, please report them to the ITS help desk at 740-587-6395 or email us at helpdesk@denison.edu