Maintenance work as been completed. During the planned Tuesday morning maintenance window, Banner will be off-line, (Tuesday, (11/3) 5:30 – 7:30 AM. )
This post will be updated when the work is complete. If you experience any Banner issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update (10/21 1:15 PM) – The recovery process is complete and FOCUS is back online. If you have any issues using FOCUS, please contact the Help Desk at helpdesk@denison.edu, or by calling (740) 587-6395
MyDenison services have been restored. Should you encounter the service unavailable page, please clear your browser cache and try again. If the problem persists, please report your issue to the ITS Help Desk(740-587-6395).
UPDATE 2 – Cognos restart in progress – should be available by 9:20 AM
The Cognos update and maintenance has been completed.
An upgrade to the Cognos reporting environment will take place on Tuesday, August 4th, from 5 AM until 10 AM.
Please Note: To avoid any potential loss of reporting changes, please refrain from making any modifications to your Cognos reports or queries after regular business hours (5:00PM) on Monday, 8/3.
This post will be updated when work is completed. If you experience issues with Cognos after the upgrade work has been completed, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update: Maintenance work has been completed.
If you encounter any issues with Banner, please notify the HelpDesk at x6395
Update: Maintenance is complete, new logins to BigRedID services are successfully created.
ITS will be performing maintenance that will cause a brief outage indicated by being unable to create new logins to BigRedID services such as Denison Apps, MyDenison, and Blackboard. This maintenance will complete the recovery from the unplanned outage Thursday 4/9/15.
This post will be updated when the work is complete. If you are unable to login to BigRedID services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update: Maintenance complete. You may see several pop-ups when you log into Banner. The first may tell you that your Java license is out of date. Check the box that says ‘Do not show again’ and click ‘Later’. Two more may be pop-ups asking if you want to run Java scripts. Check the box that says ‘Do not show again’ and click ‘Run’ for these.
Planned maintenance:
Banner maintenance and upgrade work will take place Tuesday morning, 3/17 from 4:00-7:30 AM. (Banner Forms and Finance 8.10)
Important note for Banner users: If you had previously created a bookmark in your browser to access Banner INB, please note that your previous bookmark will no longer work after the upgrade. After the upgrade, please login into Banner by directing your browser to banner.denison.edu
Maintenance work has been completed. if you experience any issues with Banner (INB) after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
To stay compliant with the Federal reporting requirements surrounding the 150% Direct Subsidized Loans, the Banner (INB) Student module will be upgraded during tomorrow’s maintenance window. The Banner (INB) Student system will be temporarily unavailable during this maintenance period: 6AM – 7AM.
(Student 8.7.1 and Student 8.7.2.1.)
Completed: On Thursday February 12, 2015 starting at 6:00 AM, an updated Financial Aid package is required to implement the new Federal regulations governing the PELL grants received by our students.
This upgrade should take around 30 minutes and it will only impact the Financial Aid module and its users.
If you have any questions or concerns, please contact the ITS Help Desk at helpdesk@denison.edu or 740