by ·Comments Off on POSTPONED: Cognos Upgrade and Downtime

Update: the Cognos upgrade will not be happening tomorrow, September 5th, as we’d originally planned. We will reschedule the work for a maintenance window soon.

Cognos will be unavailable from 5am-7am on Thursday September 5 while it is upgraded from from 10.1 to 10.2.1.  No changes should be made to reports or queries after 5pm on Wednesday, September 5.  If you have difficulty with Cognos after this post has been updated to indicate the upgrade is complete, please email helpdesk@denison.edu or call (740)587-6395.  Please leave a message if earlier than 8 am.

 

by ·Comments Off on Completed – System maintenance

We will be performing maintenance on authentication servers during 5:00 a.m. to 7:00 a.m. on Tuesday, August 13. BigRedID logins to browser-based services may be interrupted during this time.

Update: 6 a.m. system maintenance is complete.

by ·Comments Off on MyDenison login issues with Internet Explorer

Update 10/29/12 9:30AM:

We believe this issue has been corrected. If you experience further issues logging in to MyDenison, please contact the ITS Help Desk.

Original Post:

Internet Explorer 9 users cannot currently login to MyDenison.  Please use Mozilla Firefox or Google Chrome until the issue is resolved. Alternatively, you may access the following services directly from these URLs:

If you would like to be notified when the problem is corrected, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Denison Apps, MyDenison, Freestyle, other services briefly unavailable August 7 between 6:30 and 6:45 a.m.

Several Denison-hosted websites and services will be unavailable for a brief outage between 6:30 and 6:45 a.m. on Tuesday, August 7 for database server maintenance.  These services include:

  • Denison Apps (Web interface only)
  • MyDenison
  • Freestyle
  • DU Forums
  • Admissions Web Scheduling
  • Denison Online Journals
  • The Denison Museum
  • Student Employment
  • OrgSync
  • Symplicty
  • Denison Wiki

If you are unable to access any of these services during this time period, please wait a few minutes and try again.

Note: Many services, such as Denison Apps, will still be available during this brief window, if you are already logged in.

by ·Comments Off on Beware Webmail scam

this site is designed to steal your username and password

Many of us found a message in our email which provided a link to an updated Denison webmail page. The image shows that the link takes you to a site that will harvest your email username and password.

If you are using Denison Apps: please open the message and click the down arrow beside the Reply button. You will see a selection marked “Report Phishing” in the menu that appears. Please select that in order to report the phishing attack to Google to improve the identification and blocking of future phishing attacks.  Please note, this option is only available in the web (Gmail) interface for Denison Apps, it is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

 

by ·Comments Off on Server maintenance

There will be a short network outage as maintenance is performed on one of our firewalls during our Thursday morning maintenance window.  Network outage ended at 6:46 a.m.

Oracle Calendar will be down for database maintenance. Oracle Calendar restarted at 7:00 a.m.

Expect all services to be available again before 7:30 a.m.