by ·Comments Off on Update: Upgrades: Banner Payroll and Financial Aid – Tuesday and Wednesday, 1/26-1/27 – 6:00 AM – 7:30 AM

Updated – 1/27 – 2:30 PM

Work completed

Two minor upgrades will take place during our morning maintenance on both Tuesday and Wednesday, 1/26-1/27 – 6:00 AM – 7:30 AM.  There may be brief moments when these Banner modules may be unavailable. (Payroll -Tuesday — Financial Aid – Wednesday)

If you experience difficulty after the upgrade, please contact the Helpdesk at x6395 or email: helpdesk@denison.edu.

by ·Comments Off on Planned Outage: Upgrade: Xtender system – Saturday, 1/16/16 – 6 AM – 4 PM

Updated Post: The Xtender upgrade has been completed.  Please report any Xtender issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

 

The Xtender system (Banner Document Management) will be upgraded this Saturday, (1/16/16) from 6 AM – 4 PM.

This upgrade is predominately comprised of new compatibility services associated with our database software.  As part of the upgrade process, please note the following:

  • Software will be updated on your local PC automatically when you log onto your workstation on Monday morning (1/18), (or the next time you login to your workstation.)
  • You will notice very few changes to the WebXtender software, other than a new button for Syncplicity.  (Syncplicity is a separate product that we do not use at Denison)
  • The WebXtender software will take longer to launch the first time you use the software after the upgrade. This is expected behavior from the WebXtender software.
  • You may need to add “denison.edu” to your trusted sites within the Internet Explorer browser. Steps located here
  • You may need to set your Internet Explorer browser’s settings to compatibility mode. (This may be necessary if you notice that some of the WebXtender buttons look like they’ve had already been previously selected and clicked.)

If you experience difficulty after the upgrade, please contact the Helpdesk at x6395 or email helpdesk@denison.edu.

by ·Comments Off on Completed: Firewall maintenance Campus wide, Tues. 1/12/16 5-7am

Update 6:15 a.m.:
Firewall maintenance has completed successfully.

Original post:
ITS will be performing firewall maintenance on Tuesday 1/12/16 from 5:00-7:00am which will result in service disconnects such as MyDenison and SSH.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Update: Planned Outage: Banner maintenance – Saturday, 1/9/16 5:00 AM until Sunday, 1/10/15 6:00PM

Update: Sunday, 2:45 PM

All Banner services (INB and Self-Service Banner) are available.  After the Banner maintenance, we have found a couple of processes that do not function as expected and we are still investigating the following:  Please note that in accessing Banner INB via the MyDenison portal, (My Apps, My Banner), that link is currently not working as expected.  As an alternative, please go directly to Banner INB by directing your browser to banner.denison.edu — Additionally, when viewing the CAPP degree audit reports from within Self-Service Banner (SSB), the embedded links within the report’s output are not working as expected.

If you encounter any other Banner-related issues, please send us a Help Desk notification at helpdesk@denison.edu, or contact the ITS Help Desk at 740-587-6395.

Original Post

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance on Saturday, 1/9/16 5:00 AM through Sunday, 1/10/15 6:00 PM.  Banner and all related systems will be unavailable during this maintenance window.

If the maintenance work is completed earlier than anticipated, this post will be updated when the Banner services are available. If you experience any Banner issues after this maintenance window, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Updated – Problems Addressed: Firewall maintenance Campus wide, Tues. 1/5/16 5-7am

Update 9:45AM:

At this time, access to all services has been restored. To accomplish this, a portion of this morning’s firewall maintenance had to be rolled back and will be rescheduled as soon as the vendor has addressed the issues experienced.

Update 9:00AM:

While firewall maintenance is completed, and access to the Internet or within your own network zone appears to be fine, access to some services is being denied. For example, ITS has received numerous reports of a proxy error when accessing MyDenison. The vendor has been contacted for assistance to correct the problem as soon as possible. In the meantime, please try using direct links to access key services – see apps.denison.edu/helpdesk/faq1541 for links.

Original Post:

ITS will be performing firewall maintenance on Tuesday 1/5/16 from 5:00-7:00am which may result in brief network disconnects.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

by ·Comments Off on Mobile Device/Email Client Password Prompt When Accessing Denison Apps

ITS has discovered and corrected a bug in our password synchronization systems. As a result, if you changed your password in the past two months and use a mobile device (phone/tablet) app or an email client like Apple Mail to check your mail, you may receive an error or a prompt indicating you need to update your password. Please enter your current password. After doing so, your device will continue connecting to Denison Apps normally.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Updated: Banner (INB) users reporting intermittent problems – Mon 11/30 PM & Tues 12/1 AM

Update 12/1/15 PM:

ITS has identified a network issue that may be the cause of the Banner issues experienced yesterday and today. A network configuration adjustment was made at approximately 2:30PM today (12/1/15) to address the issue. So far there have been no further reports of Banner problems from those who were experiencing issues. If you are experiencing Banner problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 11/30/15:

Some users have reported having intermittent issues with Banner (INB) today.  ITS is currently researching these issues. You may continue to use Banner INB as ITS continues to investigate the source of these intermittent errors.

by ·Comments Off on Completed: Consort Library outage planned Tuesday 11/24 4:30 p.m.

Update – 11/24 5:00 p.m. The replacement processors were installed and system came right up in its original configuration. Services restored.

Update – 11/23 replacement processors will be added to Consort server on Tuesday 11/24 at 4:30 p.m.

Update – 11/21 11:23 p.m. Vendor cannot get parts delivered until Tuesday. Time is yet to be determined. Then the new processors will be added.

Update – 11/21 10:32 p.m. Vendor determined that the system will run with half of its processors. This suggests one or both of the removed processors may be faulty. New processors have been ordered.

Update – 11/21 9:26 p.m. Second set of parts arrived. Parts installed. Same problem persists.

Update – 11/21 6:02 p.m. Parts arrived. Parts installed. Same problem persists. System cannot boot.

11/21 2:00 p.m. – Vendor support indicates a hardware module failure. System cannot boot. Expecting parts replacement this evening.

11/21 11 a.m. Consort Library services not reachable.

by ·Comments Off on Completed: Banner and all Enterprise Applications off-line for the network maintenance, Sat. 11/21 – 5:00 AM – 12:00PM

The network maintenance work has been completed and all enterprise services have been re-started.

Due to ITS performing network maintenance on Saturday 11/21/15 – most enterprise systems will be unavailable from 5:00 AM-12:00 PM.  This will include:  Banner, Self-Service Banner, My Denison, e-Procurement and other related systems.  

This post will be updated when the work is complete. If you experience any enterprise systems issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.