Update: Patch installation is complete. 7:28am
Xtender, part of the Banner Document Management (BDM) system will recieve software patches and be unavailable on Tuesday, 8/16/16 from 7AM until 8AM.
If you experience any Xtender, (or BDM) issues after this maintenance work, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Reminder: SciQuest Production Environment Downtime for 16.2 Promotion
This is a reminder that the SciQuest production environments will be unavailable from Friday, July 29, 2016 at 9 p.m. EDT until Sunday, July 31, 2016 at 12 p.m. EDT for the 16.2 release upgrade. Once the upgrades have been completed, you will be notified via email. At that time, you may begin using the new 16.2 features and functionality.
If you have any questions or issues, please submit them through the Customer Support Portal.
Final Update: The Banner JobSub updates have been completed. If you experience any problems running Banner JobSub processing, please contact the Help Desk – 740-587-6395 or by email: helpdesk@denison.edu
Update: The JobSub updates are taking longer than expected. We will send more information when the updates have been completed.
Original Post:
The Banner Jobsub process will be updated Monday morning, 6/6, from 6 AM until 8 AM. Banner will be available during this upgrade, however, any batch jobs posted to Banner Jobsub will not be processed.
If the maintenance work is completed earlier than anticipated, this post will be updated when Banner Jobsub is available.
Update:
The Banner maintenance work and upgrades are now complete.
If you experience any Banner issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
ITS will now be performing Banner (INB) and Self-Service Banner (SSB) maintenance today, Saturday, 6:00 AM to 6:00 PM. Banner and all related systems will be unavailable during this maintenance window.
If the maintenance work is completed earlier than anticipated, this post will be updated when the Banner services are available.
Update:
Banner BDM maintenance work has been completed.
Original Post:
ITS will perform maintenance on Banner BDM (Xtender) Thursday morning from 6:30 AM to 8:30 AM. Banner BDM/Xtender will be unavailable during this maintenance window.
If you experience any Banner BDM issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update:
From SciQuest: “The connectivity issue with UIT has been resolved and users can now connect to the both the UIT and Production environments. We appreciate your patience through this issue. We will send an update with the Root Cause as soon as it is available.”
Update: The Banner upgrade work has been completed.
Original Post: There will be a critical upgrade performed for all Banner services, Saturday, 3/12/16 from 5:00 AM to 6:00 PM. All Banner services (INB, Self-Service Banner and MyDenison Banner links) will be unavailable during this update.
(Please Note: ITS anticipates that this upgrade will be completed by 6 PM, Saturday evening; however, and if necessary, ITS will extend the upgrade outage throughout the entire weekend.)
If you experience difficulty after this Banner update, please contact the Helpdesk at x6395 or by email: helpdesk@denison.edu.
Update: The critical Banner patches have been applied.
There will be a critical update performed for all Banner services, Friday, 2/12/16 from 5:30 AM to 7:30 AM. All Banner services (INB and Self-Service Banner) will be unavailable during this update.
If you experience difficulty after the Banner update, please contact the Helpdesk at x6395 or by email: helpdesk@denison.edu.
Update: the link is fixed.
Original: If you click the link in MyDenison you get a response indicating the site is not available. We think it is a site redirect problem. We are working to fix it. In the meantime, you may use this link: http://vems.denison.edu/VirtualEms/BrowseEvents.aspx
An upgrade to the Remote Access/VPN environment is planned for tomorrow morning (Thursday 2/4/16) from 5:00-6:00AM. You will not be able to connect to remote.denison.edu via the web page or Network Connect/Junos Pulse/Pulse Secure during this time. An update will be posted to netnotes.denison.edu as soon as the upgrade is complete.
If you use the Network Connect, Junos Pulse, or Pulse Secure VPN cilent, the next time you connect after the upgrade you will be prompted to update your VPN client. If you are not prompted and the connection is not successful, please remove the current version of the VPN client and then reinstall it.