Update: (1:45 PM)

The Banner maintenance and upgrades have been completed.

If you encounter any issues with Banner or Self-Service Banner (SSB) after these upgrades, please contact the Help Desk @ x6395 or helpdesk@denison.edu

Original Posting:

ITS will now be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Saturday, 11/19 – 5:00 AM to 6:00 PM. Banner and all related systems will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

Accessing Banner (Banner INB) directly may result in an error.  Selecting My Banner from the My Apps menu in MyDenison works as expected.  To ensure that your direct access works as expected, please make sure to clear your cache and cookies in Firefox and in Microsoft’s Internet Explorer (IE) before directly accessing Banner.

Additional Info:

In IE11 – the best way to clear your cache and cookies is to also turn off (un-check) “Preserve Favorites Website Data”.  Here are the exact steps:  Select Tools (via the Gear Icon) > Safety > Delete browsing history > Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

For additional help, please contact the ITS Helpdesk – helpdesk@denison.edu, or by calling 740-587-6395.

 

Thursday, October 27 6 a.m. – 7 a.m. the VPN service will be updated. Remote Access services via the VPN will be disabled until the update is complete. Pulse Secure client will be updated to version 5.1.10. This latest version is required for MacOS Sierra.

Note: upgrade complete

Final summary from DYN – (one of the major Managed DNS providers):

Service Affected: Managed DNS

Event cause:
On Friday October 21, 2016 at approximately 11:10 UTC, Dyn came under attack by a large Distributed Denial of Service (DDoS) attack against our Managed DNS infrastructure in the US-East region. Customers affected may have seen regional resolution failures in US-East and intermittent spikes in latency globally. Dyn’s engineers were able to successfully mitigate the attack at approximately 13:20 UTC, and shortly after, the attack subsided. See original status post here: https://www.dynstatus.com/incidents/nlr4yrr162t8.
At roughly 15:50 UTC a second DDoS attack began against the Managed DNS platform. This attack was distributed in a more global fashion. Affected customers may have seen intermittent resolution issues as well as increased global latency. At approximately 17:00 UTC, our engineers were again able to mitigate the attack and service was restored.

Update #3:  4:30 PM – The services and web sties are becoming available.  (PeopleAdmin (employment.denison.edu) and the Qualtrics Survey System (denison.qualtrics.com are currently available)

Update #2:  Major Internet service providers are reporting a 2nd round of Distributed Denial-of-Service (DDOS) attacks this afternoon.  ITS is monitoring the situation and will provide additional updates.

Some off-campus services and web sites may not be available.  (Examples:  PeopleAdmin (employment.denison.edu) and the Qualtrics Survey System (denison.qualtrics.com)

Update:

Our internet service provider, (OAR-NET) indicated earlier today that several major Internet service providers were being impacted by a large scale Denial-of-Service attack on the East Coast.  Those attacks have been resolved; however, the residual impacts to many services are still being seen.

Update 10/18/16:  11:00 AM – The issues with the left navigation menus not displaying properly have been resolved.

Update 10/18/16: 10:30 AM Some users are reporting issues in seeing the left navigation menus in Campus Resources.  ITS is working on a fix for this issue.

All maintenance successfully completed.

Original:

ITS will be performing an upgrade to the Campus Resources section of MyDenison, tomorrow morning, (Tuesday, 10/18/16) from 5:30 AM – 6:30 AM. The Campus Resources section of MyDenison will be unavailable during this upgrade process.

An update will be posted once the upgrade work has been completed and the Campus Resources section is back on-line.

If you experience issues with the Campus Resources section after the upgrade, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update:  The Banner Advancement upgrades have been completed. (11:15 AM – 10/15/16)

Original Post:

ITS will be performing an upgrade to the Banner Advancement system this Saturday, 10/15 — 6 AM – 2 PM. Banner Advancement will be unavailable during this upgrade process.

An update will be posted once the upgrade work has been completed and the Banner Advancement system is back on-line.

If you experience issues with Banner Advancement, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update: The work has been completed.

ITS will be performing a new system implementation to support the legacy FOCUS (OPUS) service, Friday, 10/7 – 5 PM until Monday, 10/10 – 6 AM.  While most FOCUS jobs and reports will remain available during this implementation period, please note that there will be many service disruptions during the implementation.

If you experience issues with FOCUS service, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Testing for the new FOCUS DR system has been completed

Original Message:

ITS will be performing some Disaster Recovery (DR) testing with the FOCUS system, (OPUS) this Thursday from 12 PM until 2 PM.  All FOCUS jobs and reports will be unavailable during this testing period.  (There is strong possibility that this testing period will be much shorter in duration.  Please check here for updates during the DR testing period.)

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

In order to provide up-to-the-moment notifications of all ITS service updates, ITS will upgrade the Denison login page Thursday morning, 8/18/16, 7:30 AM – 8:00 AM.  This update will be very brief; however, there may be few moments during the upgrade that the login page could be unresponsive or available.

If you experience any Denison login issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

To prepare for the start of the Fall semester, all Banner services will be re-started Tuesday morning, 8/16/15 from 5:30 AM until 6:30 AM.  All Banner services will be unavailable during this maintenance window.

If you experience any Banner issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.