by ·Comments Off on UPDATE – Self-Service Banner Availability – 8/27/2019, 2:40PM

2:30PM UPDATE:  Self-Service Banner has been re-started and ITS is monitoring system performance.  We are continuing to diagnose the root cause and may need to temporarily disable access throughout the remainder of the day.

12:42PM UPDATE: Self-Service Banner is currently not accessible.  ITS is working with consulting partners to resolve the issue.  Some services are only accessible through SSB and are not currently available to be accessed include:

  • MyDenison Directory Search
  • Timesheet Approval
  • Parent Proxy

Other services can be directly accessed by using a direct link:

Please contact the ITS Helpdesk if you have questions.  We will post a status update by 2:00PM this afternoon.

10:30AM Information Technology Services (ITS) has received a report with intermittent connectivity to Self-Service Banner via MyDenison. ITS is currently investigating the cause.  We will update this post as soon as more information is available.

If you have issues, questions or concerns, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned Login Update, Tuesday 8/13/19 7:00 am – 7:30am

[Update 8/13/19 7:30am]

The login update was completed successfully. If you have any issues please report them to ITS Help Desk at 740-587-6395.

 

[Original Post]

Between 7:00 and 7:30 AM on Tuesday 8/13/19, ITS will perform an update to the Login page. This shouldn’t cause any disruptions in service.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395

by ·Comments Off on Completed: Planned EA MySql Maintenance Tuesday 7/30 6:30 – 7:30AM

Update 7:15AM:

All maintenance has been completed successfully.

Original Post:

There is a planned maintenance to EA’s MySQL Database Tuesday morning, (7/30) – 6:30AM-7:30AM.  The following services will be unavailable at various times during this maintenance period:

  • MyDenison
  • RegisterIP
  • Forensic Economics Database
  • Student Employment

by ·Comments Off on Completed: Planned EA MySql Update Tuesday 7/23 6:00 – 7:30AM

[Update 7/23 7:15am]

The MySql upgrade was completed successfully. All apps are back up and running, but please contact the ITS Help Desk at 740-587-639 if you have any issues today.

[Original Message]

There is a planned upgrade to EA’s MySQL Database Tuesday morning, (7/23) – 6AM-7:30AM.  The following services will be unavailable at various times during this maintenance period:

  • MyDenison
  • RegisterIP
  • Forensic Economics Database
  • Student Employment

by ·Comments Off on Completed: Planned MyDenison Update on Tuesday April 23rd 5:30 – 7:00 am

[Update 6:05am]

MyDenison’s update has been completed. Feel free to checkout our Release Notes for details on what was updated. If you have any issues please try logging out and back in again or clearing your cache/cookies first. If you’re still having issues please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for support. Also feel free to submit suggestions from MyDenison.

[Original Post]

We’ve been working on a new update to MyDenison’s theme which will allow users to easily navigate MyDenison from a Mobile device. This update will change the look and feel for the site but the majority of the layout will remain intact and should feel familiar. We’re planning on releasing this update Tuesday April 23rd between 5:30 and 7:00am. This release will also include some security updates and other bug fixes. As always feel free to check out the details in our release notes after the update is complete.

Please keep an eye on this post or the login page for updates. We’ll try to have MyDenison back up and running as soon as possible.

Thanks,
Jon Stevens
ITS Web Developer

by ·Comments Off on Completed: Banner Unavailable on 3/16/19 from 5:00AM-12:00PM for Maintenance

Update 3/16/2019 12:00pm:

Maintenance was successful. Banner services are available.

Original Post:

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Saturday, 3/16 – 5:00 AM to 12:00 PM.

Banner, Self Service and all related systems such as Xtender, Axiom, Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Login Server Maintenance for Tuesday February 5th 5:30 – 7:00am

[Update 6:00am]

This update has been completed. If you experience any login issues with BigRedID based services, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

[Original Post]

Between 5:30 and 7:00 am, ITS will be performing an update to the Login Server. There should be minimal interruption in service during the maintenance. For any specific questions related to the update please feel free to contact Jon Stevens ITS Web Developer.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned MyDenison Update on Tuesday February 5th 5:30 – 7:00 am

[Update 7:30am]

MyDenison is back up and running. Some maintenance is still in progress, but shouldn’t interfere with normal daily use. If you have any issues please try logging out and back in again or clearing your cache/cookies first. If you’re still having issues please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for support. Also feel free to submit suggestions from MyDenison.

[Original Post]

We’ve got our first update of the new year coming to MyDenison Tuesday morning February 5th. MyDenison may be unavailable between 5:30 and 7:00am. This update will include some new features including a new Service Status page as well as a section on the homepage and some better search results for some missing pages and services. Plus more bug fixes and styling tweaks. As always feel free to check out the details in our release notes after the update is complete.

Please keep an eye on this post or the login page for updates. We’ll try to have MyDenison back up and running as soon as possible.

Thanks,
Jon Stevens
ITS Web Developer

by ·Comments Off on Banner Unavailable on 1/29/19 from 5:00AM-7:30AM for Maintenance

Update 7:00am

All maintenance completed successfully. If you encounter any issues please clear your browser cache. Additionally, if you logged into MyDenison during the maintenance period please log out and then login again for your full list of MyApps.

Original Post:

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Tuesday, 1/29 – 5:00 AM to 7:30 AM.

Banner, Self Service and all related systems such as Xtender, Axiom, Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned MyDenison Update on Tuesday September 25th 6:00 – 7:00 am

[Update 8:45am]

The remaining mobile search issue has been resolved. You may need to refresh your browser to enable the fix.

 

[Update 8:00am]

There is still an outstanding issue with searching via mobile device. We’re working as fast as we can to resolve this issue.

 

[Update 7:35am]

The search issues have been resolved. Everything is back up and running normally for MyDenison. If you have any issues please try logging out and back in again or clearing your cache/cookies first. If you’re still having issues please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for support. Also feel free to submit suggestions from MyDenison.

 

[Update 7:15am]

MyDenison is back up and running, most of the updates went through without a problem, but there’s still an issue with search. We’re working to clean up this issue and get search working as quickly as possible.

 

[Original Post]

We’ve got our first update of the school year coming to MyDenison Tuesday morning September 25th. MyDenison may be unavailable from 6:00am to 7:00am. This update will include some new features including customizable homepage blocks and new search functionality. Plus more bug fixes and styling tweaks. As always feel free to check out the details in our release notes after the update is complete.

Please keep an eye on this post or the login page for updates. We’ll try to have MyDenison back up and running as soon as possible.

Thanks,
Jon Stevens
ITS Web Developer