Information Technology Services (ITS) Service Desk hours during Thanksgiving Break week are:
- Saturday 11/19-Sunday 11/20: CLOSED
- Monday 11/21-Wednesday 11/23: Open 8:00 am-Noon and 1:00-5:00 pm
- Thursday 11/24-Saturday 11/26: CLOSED
- Sunday 11/27: Resume normal hours, open 7:00-10:00 pm
If you have any current technology questions or issues, please contact the ITS Service Desk as soon as possible to get assistance before Thanksgiving. Please note that ITS staffing will be lighter during Thanksgiving week so submitting requests the week of 11/14 is recommended.
Please consult the information below if you need technology support when the ITS Service Desk is closed during Thanksgiving Break.
If you suspect a technology service outage or major issue, please visit the ITS Status and Information page at http://netnotes.denison.edu to see if an outage or issue has been reported. If you do not find relevant information on this page, please report the issue to the Denison University operator at 740-587-0810. Please DO NOT report outages or major issues directly to the ITS Service Desk during closed hours.
If you have an individual question or issue, a number of resources may be able to assist you:
- MyDenison contains a great deal of technology service information. Please use the MyDenison search box or browse the Information Technology Services section to find information.
- The Knowledge Base in the TOPdesk Self-Service Portal (available through MyDenison by clicking the TOPdesk icon in the top right and then clicking Knowledge Base) contains helpful technology answers.
- Denison’s LinkedIn Learning agreement provides access to video tutorials on many technology (and other) topics.
If you can’t find an answer and would like to submit a ticket with the Service Desk while it is closed, you have three options to do so:
- Submit a ticket via the TOPdesk self-service portal
- Send an email to servicedesk@denison.edu
- Call the Service Desk and leave a voicemail at 740-587-6395
We will respond to your requests as soon as possible when the ITS Service Desk reopens on Sunday, 11/27, and full-time staff return on Monday, 11/28.
Enjoy the Thanksgiving break!