Update 6/21/18 5:15PM
We are waiting to hear back from two individuals who are traveling or have been unavailable, and are currently attempting to restore data for three more individuals. We experienced full data loss on seven systems and partial data loss on 12 systems. In most cases, individuals were able to restore files from various sources including Time Machine and Drive backups. We continue to assist with file recovery where possible. 64 systems were fully restored.
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Update 6/11/18 8:30AM
We have resolved issues for 61 of 86 Macs. Remediation work continues this week as our top priority. If you received a direct email from the ITS Help Desk regarding your Mac and you have not yet contacted us, please do so as soon as possible. To avoid potential data loss, please do not use your Mac until it has been assessed by our Mac technicians. If you are out of town, please contact us at 740-587-6395 to schedule a time for us to call you to talk through the assessment process.
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Update 6/5/18 5:15PM
Our vendor partner has contained the error and developed a restore process. We have identified 86 faculty/staff Macs that were impacted by this event. Each of these computers will need to be worked on by our team to have the user account and data restored. We have contacted these individuals directly as of 5:11PM under a separate email titled “URGENT: Please contact the ITS Help Desk about your Mac computer ASAP” which includes instructions to coordinate the repair work.
If you did not receive a direct email with your specific computer information, you are cleared to begin using your Mac as normal.
This continues to be our highest priority. We have staff scheduled through midnight tonight and will be working as quickly as possible to get everyone’s system restored and back to them. We will be monitoring the Help Desk phones through the evening, please leave a message if someone is not available to answer at the time your call.
This was not a virus or attack on our systems. This was an unexpected and unusual error in important work being performed by our vendor partner.
I thank you for your patience as we continue to work through this critical response effort. We are aware of the serious impact this event has had on operations and will be working to prevent any future occurrence.
Original Post:
ITS has identified a critical issue with some MACs and are investigating the situation. To protect against data loss we need your help.
IMMEDIATE ACTION NEEDED
- Please fully turn off your Mac computer(s).
- Please then contact the ITS Help Desk at 740-587-6395 to make arrangements for your computer to be addressed.
- Please do not turn on your computer again.
DETAILS
Due to an inadvertent error, your account and/or files/settings on this Mac computer may have been altered. ITS asks that you fully power this off and leave it off until ITS can evaluate and restore your account/settings/files. Please contact us at 740-587-6395 to set up an appointment and let us know if you have a Time Machine backup of your computer or if the data on that computer is typically backed up elsewhere.
Thank you for your cooperation as we address this critical issue.