Zoom has been updating their desktop app and as of 5/30/2020 is enforcing a requirement that all Zoom users be on a 5.0+ version of the desktop app. For the best performance and security with Zoom, you should always use the latest version of the Zoom app. Please see this FAQ on how to update and test the Zoom app. 

Even if you’ve recently updated Zoom, Information Technology Services (ITS) recommends you follow the steps in the FAQ to make sure your Zoom app is at the very latest version and you are able to successfully join meetings. ITS has received reports of several individuals who were unable to join a Zoom meeting after updating the Zoom app.

NOTE: If you will be using Zoom for Denison-related meetings and have not yet created a basic (free) Zoom account with your Denison email address and installed Zoom, please see this faculty/staff quick reference guide.

If you have any questions or problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.