Update – 4/8/2021 10:00AM

Email notifications for voicemails are now being delivered. Our phone vendor identified the issue and put in place a temporary workaround while they work on a permanent fix. At this point, all backlogged notifications should have been delivered. New notifications for test voicemail messages were delivered within 1-2 minutes. If you continue to experience issues with email notifications for voicemails, please report the issue by visiting Denison’s TOPdesk Self-Service Portal and choosing Submit an ITS Ticket or by contacting the ITS Service Desk by email at servicedesk@denison.edu or by phone at 740-587-6395.

Original Post – 4/7/2021 4:00PM

ITS has received two reports that email notifications are not being received for voicemails. Investigation thus far has shown that no email notifications have been sent to Denison email addresses since Friday 4/2/2021 at approximately 10:00PM. The issue has been reported to the vendor for urgent attention. Updates will be posted here.

Until email notifications are restored, you will want to check your voicemail via phone. You can check voicemail from any phone – it does NOT need to be your Denison phone. Please see this TOPdesk ITS article on checking your voicemail for details.

If you have additional questions, please visit Denison’s TOPdesk Self-Service Portal and Submit an ITS Ticket or contact the ITS Service Desk by email at servicedesk@denison.edu or by phone at 740-587-6395.