Update 8/30/2024 1:00 pm
The ITS team, working closely with our vendor partners, successfully resolved the Eduroam issues late last night.
To ensure a smooth transition, please switch your devices to the Eduroam WiFi network as soon as possible. To enroll in Eduroam for the first time, follow these directions. Denison-Guest will remain accessible but will require login every 24 hours starting next week.
Please contact the Service Desk with questions (servicedesk@denison.edu or 740-587-6395).
Update 8/29/2024 12:18 am
ITS is working tirelessly with our vendors to resolve the ongoing eduroam connectivity issues, but it’s proving to be more complex than anticipated.
To ensure reliable internet access on the first day of classes, we ask that you:
- Use the Denison Guest network. We’ve increased capacity to support increased use.
- Use the VPN for accessing on-campus resources like Banner or your U: drive.
- Use Denison_Play for streaming and gaming on devices like Apple TVs and Xbox.
We apologize for any inconvenience this may cause and appreciate your understanding. Our top priority is to restore full Eduroam functionality as soon as possible.
Update: 08/28/2024 2:30 pm
ITS is continuing to troubleshoot the issue and is working diligently to resolve it as quickly as possible. We will update this post as soon as we have an update. For any questions, please contact the Service Desk at 740-587-6395 or email servicedesk@denison.edu.
Original Post:
ITS has received reports that some users are experiencing issues connecting to the Eduroam WiFi network. We are working diligently to resolve this issue as quickly as possible.
In the meantime, you can still access the internet through the Denison-Guest WiFi network. This network is for general internet access only. For those who need to access on-campus resources like Banner or U: drive, please use the GlobalProtect VPN.
For any questions, please reach out to the Service Desk at 740-587-6395 or email servicedesk@denison.edu