RESOLVED: Unplanned Outage – Duo Service Currently Unavailable

Update 3:00PM:

Duo has been reinstated into the login process for all services. If you experience any problems logging in, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 2:00PM:

The Duo service outage was resolved by Duo at ~1:00PM and ITS has been testing on a single internal service to ensure that logins are processing normally. ITS will reinstate Duo into the login process for MyDenison and other web-based services this afternoon between 2:30-3:00PM.

Update 11:49AM:

Duo has announced that there is a service issue and they are working to correct it as soon as possible. ITS has taken steps to remove the dependency on Duo temporarily until the issue is resolved. At this point, you should be able to log in to MyDenison, Denison Apps, Slate, Banner and Self Service, etc.

Original post 11:27AM:

ITS has received a number of reports indicating that the Duo approval page is not loading. Diagnosis is underway and this post will be updated as soon as more information is available.