[RESOLVED] Unplanned Outage: CBTS Deskphone stuck in “Registration in Progress”

Update: 11/5/20 7 am
All desk phones should be now functioning. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Update: 11/3/20 5:30 pm
Desk phones at the Physical Plant and Rose House are back online and should be working as expected.

Original Post:
ITS has received notification that the CBTS desk phones in the following areas are stuck in a “Registration in Progress” state. If you are receiving this error, please unplug the cable from the back of the phone and plug it back in. ITS is also investigating a wider issue and will update this note as soon as possible.

West Quad Residential Halls
North Quad Residential Halls
Sigma Chi
Rose House
Facilities – Physical Plant