To improve desktop management and support of Denison-owned Windows systems, beginning Thursday 3/28 a short check of the desktop management software on Windows computers will occur during the normal computer login.

• If the desktop management software on your computer is up-to-date, you might not even notice the “black box” window that will pop-up during login. It will disappear quickly.
• If the desktop management software on your computer needs to be patched, the “black box” window may stay open up to one minute as it connects your computer back to ITS to install the patch. This will be a one time occurrence.
  • Please do not close the “black box” window. Once the patch is installed, it closes on its own. You may open other programs while the window is open.
  • Once the patch is installed, you may notice that you start receiving other updates. You should not have to do anything for the updates to install, though some may prompt you to reboot when finished.
  • Finally, once the patch is installed, you may be prompted to complete an inventory information form for your computer. If you would take a moment, please complete and submit the form. Most of the fields are simply drop-down lists. Room number must be typed in. If your building does not appear in the list, do not be concerned – just ignore the building field and  fill in as much of the other information as possible and then click “Submit”.

Even if you normally use an Apple computer, if you go to a Windows system on campus, like in the classrooms, the check will happen when you login to the computer.  Nothing will happen on your Apple computer.

ITS Help Desk