Update 4/3/2017 10.24 am

We believe that the partial service disruption for Dialpad related to the “Executive-Assistant” pairing has been resolved. Please call the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you are still experiencing issues.

Thank you!

Original Post:

We have reports that external calls from “Assistants” to their “Executives” seem to be dropping calls. We are working with Dialpad to resolve this issue as soon as possible. In the meantime, please remove the “executive-assistant” pairings to be able to transfer to your executives.

Please let us know if you have any questions or concerns by calling the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu

Thank you!