by ·Comments Off on Additional Duo Dialog: Duo Desktop needs permission to access your local network

Following a recent Google Chrome browser update, you may see an unexpected Duo security dialog titled “Duo Desktop needs permission to access your local network” when accessing the Denison Login. This dialog does not impact your ability to successfully log in with your Denison account.

If you are presented with a Duo screen asking for permission to access your local network, please click Skip for now.

This issue is currently limited to Google Chrome on Windows clients, but is expected to affect other operating systems and browsers that utilize the same underlying browser framework. ITS is actively working with Duo support for a permanent resolution.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Network Storage Environment Maintenance, Wednesday 10/29/25 3-5 pm

Update 10/29/25 4:15 pm:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours)

Original Post:
On Wednesday, October 29, 2025, from 3:00 to 5:00 p.m., ITS will be performing some maintenance upgrades to our network storage equipment. While we do not anticipate this impacting any services, this work may cause interruptions to campus services during the two-hour window.

This post will be updated when the work is complete. Thank you for your patience and understanding. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Outage: Network Storage Environment Maintenance, Wednesday 10/29/25 5-7am

Update 10/29/25 7:00 am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
On Wednesday, October 29, 2025, from 5:00 to 7:00 a.m., ITS will be performing an upgrade to our network storage equipment. This work may cause interruptions to campus network services during the two-hour maintenance window.

10/28/2025 update – the maintenance that was scheduled to occur on 10/28/2025 has been rescheduled for Wednesday morning.

Please do not edit files over the network or submit information online during this time period as your work may be lost when/if network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Storage Environment Maintenance, Thursday 10/23/25 5-7am

Update 10/23/25 6am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours)

Original Post:
On Thursday, October 23, 2025, from 5:00 to 7:00 a.m., ITS will be performing an upgrade to our network storage equipment. This work may cause interruptions to campus network services during the two-hour maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when/if network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on UPDATED/RESOLVED: Unplanned Service Disruption: AWS Outage Impacting Some Services

Update 10/22/2025: The AWS outage has been resolved. If you are still experiencing any issues please reach out to the Service Desk.

Information Technology Services (ITS) is aware of a widespread Amazon Web Services (AWS) outage that may be affecting access to certain Denison systems. At this time, Adobe and Qualtrics have been identified as services potentially impacted by this issue.

ITS is actively monitoring the situation through AWS and vendor status pages. Updates will be provided as additional information becomes available or once the issue has been resolved.If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on Adobe Licensing – Action Required by October 30th, 2025

As mentioned in the MyDenison Announcement, Denison has updated its Adobe licensing to better match your needs. You now have three flexible options to choose from – whether you need basic design tools or advanced creative software. 

What You Need to Do: 

If you currently use Adobe products and have not done so yet, please visit the MyDenison Adobe page and submit your selection by October 30th to avoid service interruption. 

Questions? 

Contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on [Completed] Planned Outage: Network Storage Environment Maintenance, Thursday 10/9/25 5-7am

On Thursday, October 9, 2025, from 5:00 to 7:00 a.m., ITS will be performing an upgrade to our network storage equipment. This work may cause interruptions to campus network services during the two-hour maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when/if network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.