Starting at 5:30 AM this morning following a wireless maintenance event, ITS staff noticed that a small number of wireless devices did not automatically connect to campus wifi as they normally would. After working with Denison’s wireless vendor, we believe the problem is resolved at of 9:15 AM.

If any of your devices continue to have trouble connecting to Denison’s wireless network, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. Be prepared to share the following information about your device:

• Make and model of your wireless device (ex: Apple iPhone 12)
• The time, date, and location on campus where you experienced the problem
• Were you moving around at that time, or were you working in one location?
• How did you notice that your wireless connection wasn’t optimal?
• What, if any, troubleshooting have you done so far?
• If you have changed locations in the meantime, has that improved the problem?

More Information:

Normally, as you roam around campus, your wireless device will monitor the strength of its wifi connection and look for a stronger connection (that is, a closer wireless access point) when it detects that the signal from the current wireless access point is weak. This is common as you move within a building or to a new building.

This morning, we saw that a small number of wireless devices automatically disconnected as soon as they switched to a new, closer wireless access point. ITS staff resolved the problem after escalating the issue with our wireless vendor. If there is any additional information to share, we’ll post an update here.