Update: 04/17/23 7:30am
ITS has received the following update from JAGGAER. ITS will continue to update this post as we receive updates from the vendor. As a part of this issue, you may see intermittent issues or experience slowness when using eProcurement. If you have additional questions or concerns, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.
JAGGAER continues driving solution stability improvements within the eProcurement, Invoicing, Contracts+, Supplier Management, Inventory Management, Sourcing, and Payments products based off the memory optimization strategies and increased memory capacity implemented this week. As we still see application slowness, JAGGAER continues to investigate and will implement an increase in the number of database connections available to the application services to continue the improvements.
JAGGAER’s dedicated task force will be working throughout the weekend as this continues to be JAGGAER’s highest priority. JAGGAER will send a follow update at approximately 4:30pm EST on Monday.
?Products Impacted: eProcurement, Invoicing, Contracts+, Supplier Management, Inventory Management, Sourcing, Payments.
Update: 04/12/23 8:00am
ITS has received the following update from JAGGAER. ITS will continue to update this post as we receive updates from the vendor. As a part of this issue, you may see intermittent issues or experience slowness when using eProcurement. If you have additional questions or concerns, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.
JAGGAER is aware of intermittent slowness and error messages within the eProcument, Supplier Management, Sourcing, Contracts +, and Invoicing modules. JAGGAER has a dedicated task force of teams who are simultaneously investigating multiple areas of the environment including the network, database, and application. Improvements have been identified and implemented within each of these areas.
However, JAGGAER continues to see intermittent performance issues today. To improve system performance, we have focused on continued application improvements including increasing system memory capacity. Additionally, JAGGAER will be implementing memory optimization strategies after business hours.
JAGGAER continues to investigate and monitor to drive additional performance improvements. This is and continues to be JAGGAER’s highest priority. JAGGAER will send a follow update tomorrow.
Products Impacted: eProcurement, Invoicing, Contracts+, Supplier Management, Inventory Management, Sourcing
Original Post:
Jaggaer was having issues yesterday. They informed us the issue is fixed for any new req’s and invoices. For ones from yesterday, people will need to search for the invoice number, assign it to themselves and then approve. John Bishop has a ticket open with Jaggaer. This is a global problem not specific to Denison.