Update: Friday 9/2/2016 11:00 am
As of 5:00 pm on 9/1/16, the problem relating to Dialpad performing slowly when placing or receiving calls seems to have been resolved.
Please continue to rate any new one-way audio calls as 1-star in Dialpad, so that we can determine if there are any other issues. You can also report any issues by calling the helpdesk at 740-587-6395 or emailing us at helpdesk@denison.edu
Thursday 9/1/2016 12:30 pm
ITS has received reports that suggest that the following issues can currently be seen on Dialpad:
1. Slow response time on answering calls
This issue would result in a call coming in, when clicking on answer the slow response time of the app causes the calls to be missed.
2. “Gray Screen”
This issue can be seen mostly in mac’s for outgoing calls, where when an outgoing call is made, it just shows up as a grey screen with dots at the bottom. This screen indicates that the Dialpad app is trying to establish a connection but cannot succeed (it succeeds when screen turns blue and the counter starts).
We are working with Dialpad to resolve this issue as soon as possible. Updates will be posted here as soon as they are available.
If you are on Dialpad and are asked to rate the call, please rate the call with a single star and provide details as to what are the issues that you are facing. Please do let us know if you are facing any other issues by calling the helpdesk at 740-587-6395 or emailing us at helpdesk@denison.edu