Update 2/23/17 5:52pm:

We believe that the PBX phone issue has been resolved. Windstream had to make a call routing change on their end in order for calls to go through.

Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience any further phone issues.

Update 2/23/17 4:13pm:

It appears that calls from a PBX phone (old phone system) to a Dialpad phone number is not currently going through. A ticket has been opened with Windstream to investigate.

Dialpad to Dialpad and Dialpad to PBX phone calls all seem to be working at this time.

Original Post:

There have been reports of failed call transfers form our dispatch operators who are still using the old PBX phone system. If you have not been ported over to Dialpad yet and still use your old PBX phone you may run into this issue. ITS is looking into it and will update this post as soon as one is available.

We believe that Dialpad call transfers are still functioning correctly.