As a result of an upgrade to the ITS ticketing and inventory management system today, an email was automatically sent by the system titled “ITS Help Desk Online Account Information”. Apologies for any confusion resulting from that message. There is no special password for the ITS Help Desk Online system, it is the same password you use when logging into any service that uses the BigRedID login page (eg. MyDenison or Denison Apps).

REMINDER: you can visit ITS Help Desk Online at helpdesk.denison.edu to submit tickets, view the status of tickets, or search FAQs.

If you have any questions, please don’t hesitate to contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.