UPDATE 10/16/2022 8:45pm

The firmware update has been completed. If you experience a problem with your Denison Cisco phone, please report it to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

ORIGINAL POST

Denison’s phone vendor will be distributing a firmware update to all Denison Cisco IP phones on Sunday 10/16/2022 between 4:00pm and 8:00pm. Once the firmware update is received, each Cisco phone will reboot once and process the update and then return to its normal resting state within 2 minutes. If you are on a call, the firmware update will not begin until you complete your call.

If you experience any phone issues, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.