Updated Post: The Xtender upgrade has been completed.  Please report any Xtender issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

 

The Xtender system (Banner Document Management) will be upgraded this Saturday, (1/16/16) from 6 AM – 4 PM.

This upgrade is predominately comprised of new compatibility services associated with our database software.  As part of the upgrade process, please note the following:

• Software will be updated on your local PC automatically when you log onto your workstation on Monday morning (1/18), (or the next time you login to your workstation.)
• You will notice very few changes to the WebXtender software, other than a new button for Syncplicity.  (Syncplicity is a separate product that we do not use at Denison)
• The WebXtender software will take longer to launch the first time you use the software after the upgrade. This is expected behavior from the WebXtender software.
• You may need to add “denison.edu” to your trusted sites within the Internet Explorer browser. Steps located here
• You may need to set your Internet Explorer browser’s settings to compatibility mode. (This may be necessary if you notice that some of the WebXtender buttons look like they’ve had already been previously selected and clicked.)

If you experience difficulty after the upgrade, please contact the Helpdesk at x6395 or email helpdesk@denison.edu.